I purchased one of their Alera office chairs online that was rated for higher weight folks back in…read more2011. These days I am no longer has heavy, but I LOVE this product. This is product number ALE-RV44LS10C and the Reg No: PA-25917. This chair is pretty heavy duty, and super comfortable to work on, especially when you're working at a desk and on your computer on a daily basis. I recently moved two weeks ago from Chicago to the suburbs of Atlanta. The movers must have dropped the chair in transit because it was missing a castor and one of the other ones was cracked. I called their customer service number today and was transferred to Tracy Wernle. She was so incredibly helpful! Professional, kind, and helped me resolve the problem. I am receiving replacement castors for the chair and I am so grateful I got to speak with Tracy. This chair cost me over $300 so I was devastated thinking I would not be able to use it again. SO GLAD I CALLED. I recommend buying their products, customer service is a dying industry but they have it going in full force here at Essendant, Inc.

Found just what we wanted, salesman very patient, not cheap but good quality, drove there from the…read moresuburbs but very pleased with the whole experience! Service was timely and chair delivered on time!

I bought an Fully-loaded Mirra open box chair for $600, just $250 below the full price, and they…read moresent me a chair that was broken visibly and mechanically. It could not have possibly been an "open box", unless you consider it open-box in the sense that any product that has ever been purchased is. The back mesh had a tear at the base, the seat depth mechanism was broken and gives way on the left, leaving the seat uneven. How can you sell a chair, used or otherwise without sitting in it or looking at it? And how could it have gotten damaged in two unique ways during a normal return period? To top it off, it wasn't even fully loaded, it didn't have the forward tilt option. EDIT: More runaround from these people. They contacted me 2 days ago through yelp, offering to help. I tell her that their paypal guy acknowledged receiving the return already but gave me an excuse why he couldn't do the refund(blaming it on me of course). I proceeded to give him exact directions on how to do the refund(I use paypal for my business, too). The yelp contact asked for my order number so I send that. The next day I get a message saying they refunded me on the 13th. Do they really think I'd be bothering them if I had my money back? I responded immediately and am waiting yet another day for a response. How long should I have to wait for my money to be refunded? This was 100% entirely their fault. They only had to sit in or look at the chair to know that nobody would accept it. I wouldn't have paid $100 for that chair. THESE PEOPLE ARE SCAMMERS. LOOK AT THE OTHER 1 STAR REVIEWS. THEY WILL SEND YOU BROKEN USED UP CHAIRS AND CLAIM THEY ARE "OPEN BOX" OR LIKE NEW. IF THEY WILL SEND ME A CHAIR SO BROKEN DOWN AS "OPEN BOX", HOW WILL YOU KNOW IF YOUR BRAND NEW CHAIRS AREN'T THE OPEN BOXES?