I went into this establishment today to get pricing for obituaries. Unfortunately, I am not able to…read moregive a review on the quality of the finished product due to the rude service that my family received. It should automatically be assumed that when a family comes into this type of business that they're likely in mourning. The sales associate that we dealt with was very unfriendly and condescending. Would I advise anyone to not use this establishment? Not necessarily because the sample products looked okay. I just choose to spend my money where I receive great customer service along with a great product. Needless to say the family will be purchasing obituaries elsewhere. I don't believe in criticizing without providing a solution. Here a few things that will make the customer experience better in the future... 1. Provide some type of sensitivity training to the employees. More specifically in dealing with grieving families. Sometimes, it's not what you say, but how you say it. 2. Assume that your customer may not be experienced in creating obituaries. To ask someone what they want in a rude manner without even showing the available options is not very helpful as they are coming to you for your expertise. If the customer was experienced with creating obituaries, they would make their own and go to a print company themselves. Take a moment to show the options FIRST, then ask what they'd like. 3. Remember that a little bit of friendliness goes along way. Even if it's just providing service with a smile. 4. If all else fails, and your employees are just not friendly or simply are not "people persons", allow them to work in the back office, not on the front line dealing with customers.

This place is ridiculous, I submitted my family obituary and the service was like talking to a…read morewall. Shelly has poor customer service skills and does not give a damn about your family or the pain that you are encountering. If it wasn't for Shay at the funeral home, I would have gone to another establishment. This company needs a complete overhaul and or needs to be shut down. Shelly, you need you get your attitude together, one day you will be on our side of the fence and find yourself looking in the mirror. I DO NOT recommend this place to anyone. If you can, do your homework before you get involved. Mr. Leak, please find a reputable establishment to handle your business. This company makes Leak and Son's look back and you are number one in my book. Actually, I selected one star, but I have no stars for this company, it can not be rated, it can not be considered, it can not be counted. Again, Shelly you are HORRIBLE!!!!!!!!!!!!!!!!!!! Please people, make sure you read every page, go through every detail with affine tooth comb and trust me, Shelly will still screw it up. Please RUN far away and check out other places that care and are compassionate regarding your time of sorrow. Shelly, Kick ROCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

How come they supposed to be and UPS access point but you can never get through to them on none of…read moretheir numbers attached to this establishment very terrible for those who's the average user UPS access points to pick up and secure packages

I had a jacket that I paid $30 to have my name embroidered on the front and my logo printed on the…read moreback. His employee took the order wrong and didn't double check the order by I left to make everything was correct how I wanted. It took a week to get the jacket back and he burned the back of the jacket and printed my nickname on the front and blamed me the customer when I came back to pick my jacket up. I told him that my jacket was wrong and was ugly and I wasn't going to wear it and he took the jacket and tried to fix the embroidery on the front but the printed letters wouldn't come off and he took another week to get my jacket done. When I went to pick the jacket up it was all messed up on the front and back and he won't return my money back for my jacket that he messed up by not double checking the order. I've been getting clothes embroidered for 40 years and this is the second time I've ever had any orders messed up and both times It was him. Don't do business with him. He and his staff aren't competent in any way, shape or form. And they was arguing with me after I got off work and ruined my day like them messing up was my fault.

Awful service. They have no idea what their doing. If you are thinking about getting shirts from…read morethem-- do it yourself! For my family reunion we had shirts with designs on the wrong side of the shirt and some designs were even too big for the toddler shirts. Please save yourself the headache.

I just don't understand how a business does not answer their phone. Especially when you have an…read moreorder with them. That is pretty frustrating and will overall unprofessional!

The folks at WGN are lovely. They were a site for CAF open house several years ago and were really…read morewarm and inviting to us. The company name is the initials of the founder and there's no association with the TV station. Anyway, the tour of this place was really fun. They had one of their stitchers working so we got to see how they make flags, which they do for the city and all of the Chicago sports teams. They had a really cute shop kitty wandering around and had free stickers and snacks. They even sold me a couple of their old 1980s Ranlee neighborhood posters, which they had a bunch of spares. If you get a chance to stop in or need a flag for something give them your business!

I had a terrible experience. There was an issue with my online order where I agreed to pick up the…read morehurricane flag I ordered for my weather obsessed autistic son. I spoke to Eric who admitted that there was an issue on the website from time to time. At some point, I spoke to Gus about my order to pay priority shipping where he very rudely placed all the blame of the website order problems on me. I will admit that I accidentally made a typo on the shipping address but Gus demanded $60 in priority shipping for a domestic delivery. I was willing to meet in the middle with $30 but Gus refused to accommodate because he wasn't doing that "just for a flag." My parents agreed to pay the unreasonable fee for the sake of my son. He was going to unwrap a hurricane flag for his weather collection no matter what we had to do. The flag was supposed to be delivered by Christmas Eve for Ben to unwrap Christmas Day. I wasn't surprised the flag didn't show up on Christmas Eve as promised but I was disappointed. Fortunately, the flag I ordered from China came in on Christmas Eve so Ben was very happy to have a hurricane flag to add to his growing weather collection. Fast forward to January 5, 2026. I emailed Eric to tell him that we didn't get the flag. He sent me a screenshot of the UPS receipt stating that the delivery was made at 406 S. Fifth, touching off a heated email exchange. I live at 406 N. Fifth. I made sure when I placed the order on December 22 that I told Eric that I lived at 406 N. Fifth not South. Once again, I was blamed for the incorrect address. I searched my emails and found the shipping invoice. The shipping address clearly stated 406 N. Fifth. I was vindicated and promptly sent a screenshot of the invoice to Eric who immediately apologized and issued refunds, one for me for the cost of the flag and one to my parents for the unreasonable shipping charge of $60. I assured Eric we would never do business with them again and I will be leaving a one star review on Yelp. I was furious at the customer service I received. However, I am glad that they have a thriving business with many happy repeat customers. Unfortunately, I am not one of them.

So Fed Ex USPS or UPS may seem all the same but I say: "NOT SO FAST SPARKY!" The service provided…read moreat this UPS location is unparalleled! Their shipping costs are reasonable. THANK YOU!

Finally a ups store on the neighborhood. Sadly my packages…read moretake longer to ship from this location and just now I tried to drop off a package that needs a dymo label (what they print receipts from) and was told the label was free but it costs $2 to print. What Make it make sense Not only does this discourage people from dropping off already paid packages, it definitely doesn't make me want to come in for any other service. I'll just go back to going to the actual ups. These franchises are a joke.

Cannon Transfers is excellent! That got my order taken care of in a timely manner, they are very…read moreprofessional and friendly! Thank you again for helping with my orders.

please check your shirts before purchasing lot of shirts with flaws no refund policy no exchange…read moreyou are stuck even if the shirts came with flaws and you didn't see them at time of purchase because of store lighting inspect thoroughly for small holes and stitching flaws don't loose your money on shirts you cant sell to the public

Ok so here's my fundamental problem with & solution for service driven businesses that aren't…read morecustomer friendly: hire new employees! Mission accomplished, but OMG--waiting with no one in front of me while the three of them just chatted it up was completely unacceptable.

Great customer service. The lady at the counter gave me several shipping options and…read morerecommendations to avoid paying 150 bucks for overnight priority shipping. Big ups to the sista at the register

I use them often. I'm usually in and out In about ten minutes or so depending on the line.read more

This used to be an amazing store. I actually opened the mailbox when the stores originally opened…read moreand have had it ever since I believe 25 or 30 years. It's sad that after three owners the store is absolutely horrible. It's always crowded. It's always congested. The staff is always overwhelmed. The service has went from The Best and the business to the worst than the business would not recommend the prices are high. The service is terrible.