My carpets look great! They were dirty. We tried doing them ourselves and just didn't get the…read moreresults we did with Jetty. Even offered stretching the carpets out but it wasn't in our budget. Bit most definitely on the thing to do list.

Provided a quick and reasonable quote, offered next day service, provided a quality service, clear…read moreand honest communication. Will definitely be a repeat customer!

ZERO STAR REVIEW. THEY WILL CHARGE HIDDEN FEES. Absolute rip-off…read more I booked them for a cleaning at a new house and he offered me several afternoon times between 2 and 4pm. I chose 230pm. He arrived at 218pm and called me. I was running late and let him know that I would be late but he told me there would be a $50 late charge fee even though I clearly could have chosen a later time. He offered me a refund of the $50 if I "rebooked" with him but if that is the level of customer service before you have completed the carpet cleaning then I am not interested in finding out what your level of service is after the cleaning.

I reached out to this business to inquire about having my sofas cleaned. We have several pets and…read morethey tend to make our furniture smell, especially when it's been raining heavily and they get that wet-dog smell. The prices quoted to me were very competitive and they were able to schedule me immediately. They arrived ahead of schedule and were professional and nice. Their work seems very thorough and did not take that long to complete. I would recommend them and use their service again!

Joe is a very personable man who cleaned my Turkish area living room rug very nicely and at a very…read morereasonable price. I recommend him to anyone who needs a trustworthy person to clean their rugs. (Like everyone right).

The carpet came out great! Almost new looking, smelled great (we have a dog), prompt and quick with…read moretheir service. I highly recommend and will use them again & tell family & friends!

Island Mermaid is an extremely professional cleaning service. They are always prompt, they do what…read morethey say they are going to do, and their pricing is very competitive. The provide great value for their service! Give them a call to help you with your cleaning needs!!

Stephanie sets the appointments. Ask for her. Tell her Mr. Lane from The Woodlands recommended…read moreher. Giovanni was the technician. Great young man. Courteous and knowledgeable. Really nice to find a service provider on time- courteous- priced right and on time.

We are long time customers of Sears and never had a problem before. William and Darryl were the…read moretechnicians who came out to clean our carpet. My son's Nintendo Switch and the case with his games is now missing. I reported it to Sears manager Maria. Now we have to replace his gaming system. We will not be using Sears anymore.

Easy does it is a farce. When they moved me in Galveston they did not have any moving blankets and…read moredamaged most of my stuff. I tried to tell the owner what happened. Upon return call he said he interviewed his people and they did not know anything about it. They tire a door off of my $1500 armoire and denied it. As i was leaving they had a lot of my furniture sitting on its side on concrete. I will not use them again and recommend you don't either unless you enjoy your furniture being damaged.

I used Easy Does It Movers first about 10-11 years ago and I was happy with the services so in…read moreNovember I decided to use them again for a move. The supervisor came out and I gave him a walk through of my house a few weeks prior to the moving day. I had a lot of out door plants and such. He suggested a second truck if I wanted to be sure everything got moved because it would be more expensive to come a second time. He quoted me $1300 and said that would assure everything got moved at once. When I called him back to book, I secured two trucks. A few days prior, I called because I was concerned about the 90% chance of rain. He told me it was not a problem and the move all the time in the rain. On moving day, no one showed at 8am like I was told the day before. I finally called at 8:30 and the same supervisor told me a couple of guys ran late and they would be coming soon. I was not happy being it was not raining yet and we were missing out on the window of opportunity to move stuff while dry. At 9am I called again and he told me they were leaving and headed my way. When they arrived at 9:30 the moving began. When they got to a couple of glass cabinets I asked if they were going to wrap them in anything. They said they would but then I noticed the work stopped and I was told they had no wrap and were sending someone to get it. After a good while someone brought wrap and my cabinets were wrapped and moved. The rain started to come down hard but the moving continued. I had told the supervisor prior that I needed my things in the attic moved as well and he assured me they would get them but in the stress of the rain mess, we left without it. I realized when we left so I called the superintendent and he said they would bring it tomorrow so I said okay. When we got to the new house it was pouring rain. They emptied one truck and started the second but then the supervisor asked me if they could bring the remainder of the second truck the next day because it wasn't letting up and the guys were soaked. I said it was fine if my things were secure overnight and they said yes so I agreed. He returned shortly and said they needed the truck so they would need to finish so I said that's fine. He leaves agin but then returns to say the guys don't want to finish and they'll keep my stuff on the truck and finish in the morning. The next morning I get a call to meet at my old house at 11am so I arrive but they don't show until 1p. They start tossing boxes down out of the attic and I heard glass so l asked they not throw boxes (I later found they broke a Christmas figurine in a box) We returned to the new house and they unloaded the remaining boxes. The supervisor tells me the total was $1900. I asked how the total would rise $600 and he said because they had to stop because of the bad weather and come a second day. I was floored! I told him I called to ask about the pending bad weather but he assured me it would get done regardless. It was not my fault and at no time was I told that there would be a higher charge to come the next day. I never would have agreed to it. He yelled at me that it was not his fault they stopped due to weather and he wasn't going to come out a second time for free so I once again told him I was not going to be gouged (and his crew was an hour and a half late missing no rain time) while he NEVER mentioned additional charges. I paid him $1300 and they tried to have me sign the $1900 invoice. I refused to sign until they changed the amount. Beware of this Jesse guy. He's a crook imo

I hired Servpro of Galveston Island/ Lake Jackson to perform a mold remediation service after mold…read morewas discovered in my condo. Prior to the remediation ServePro requested a mold remediation protocol. I sent over the mold test results not realizing that the protocol was not attached to the test results because the email subject was "protocol". Servpro proceeded to provide an estimate for the work to be done despite not receiving a protocol. They did not ask again for the protocol before starting the work. We now know that TDLR regulations require a protocol to be provided 1 day before remediation work starts (which was not done). I paid roughly half of the cost upfront. Servpro then performed work on the condo. After the work was performed Servpro issued an invoice for the remaining half of the work and an invoice for a mold test. The mold test that they invoiced for was from a mold testing company (Green Ready Inc.) owned by the same owners as the Servpro. I was not even aware that this test would be an additional $710 charged to me. I now know that the post-remediation clearance test must be done by an unaffiliated mold testing company. After the Servpro work, I had the original independent mold tester perform an additional mold test. That test came back reading unsafe mold levels that did not pass clearance. I requested the test results from Green Ready Inc. and Servpro refused to provide those results until the invoice was paid. At that point multiple email exchanges occurred where I requested information about the remediation job and the licenses of the workers. Servpro claimed that they did not need a license since the area was under 25 contiguous sf. The mold remediation protocol that was available estimated "more than 25 square feet of mold will need to be removed therefore state notification is required." The state was not notified and according to TDLR rules, a licensed mold remediation company cannot claim the "less than 25 sf" exemption. At that point I hired a different mold remediation company to complete the remediation job since Servpro and the owner, Kristina Norlander, were acting in a suspicious and unprofessional manner. I continued to ask for information and Servpro continued to deflect the questions. Eventually Servpro began demanding payment in full and threatening legal action (lien on home). Servpro quietly stopped requesting payment for the Green Ready mold test but did continue requesting payment for the remediation work. The remediation company that eventually completed the work stated that there did not appear to be much actual remediation work done previously by Servpro. I believe Servpro operated in violation of regulations, which is why they would not provide the requested information. I tried to discuss the situation and understand my rights as a customer, but Servpro did not answer any questions and continued to demand payment and threaten legal action. I made the payment to avoid entering legal proceedings and avoid any potential negative credit marks. My concerns are the following: * Servpro may have operated with unregistered mold workers. Servpro would not provide license or registration information for workers or the crew chief * Servpro claimed a license exemption for under 25 contiguous SF, which cannot be claimed by a licensed MRC * Servpro tried to use an affiliated mold testing company to clear the job and tried to invoice me without stating up front that the test would occur * Servpro did not follow any mold remediation protocol during the work they did. They did not furnish a protocol before the job was started. They asked for the protocol and I sent the mold test results by mistake. However, Servpro never followed up to ask for the protocol again. * Kristina at Servpro was very aggressive when we asked for information. She accused me of withholding information and "trying to entrap her company" Please do your own research and understand the regulated mold remediation process before deciding to hire any mold remediation company. I hope nobody has to experience what I went through with Servpro Galveston. I welcome a response from Servpro Galveston disputing these statements. I requested answers via email multiple times and was never provided any information. It is unfortunate that this situation could not be resolved in private.

Servpro came highly recommended to me and i am LESS than thrilled at what occurred at my residence…read more Idk if these things happened because I'm a new YOUNG homeowner and they thought of me as less than or the fact that I'm a black homeowner and they treated my home like it was their pig sty. Crew members came into my home and sat on my granite countertops, feet kicking on my beautiful ivory cabinets AND urinated all over my master and guest bathroom toilet seats and floors. Not to mention, the stuffing of toilet paper in both toilets, toilet paper on my granite bathroom countertops and the destruction of my beautiful hardwood floors that weren't damaged. I came into my house to footprints, paint, dirt, etc from these men's shoes all over my hardwood, not cleaned, and they tripped up a breaker and left my locked out of my home! I had no knowledge a breaker had been tripped, gave them access to my home via garage and they MANUALLY closed my AUTOMATIC garage!!! I called in several times to the local office that'd been handling my home and spoke with Michelle who gave attitude each time i called and brushed my concerns and attempts to speak with someone higher to the side. I then called again this evening and she finally gave me over to someone who said he was the general manager Shawn Watson and he had nothing more than a "well i told them to go and clean" and no remorse whatsoever. I highly wouldn't recommend having this company in your home. I am distraught!

My husband and I were really excited to get our new-to-us home move-in ready, and having the…read morecarpets professionally cleaned was an important part of that process. Overall, the carpet was already in great condition, but there were some areas with compacted fibers from heavy foot traffic. Our goal was to freshen everything up, ensure it was truly clean (not just look clean), and hopefully restore some of the plushness in those worn spots. My husband pointed out the areas of concern and was reassured they would improve with the cleaning. The service itself was professional and easy to schedule, but the initial results didn't quite meet our expectations. The high-traffic areas didn't lift as we had hoped. I didn't share my concerns right away, but I should have because Maxine was very responsive and committed to making things right. She offered to have the areas I was unhappy with retreated, which I really appreciated. Matthew came out for the follow-up service and was very pleasant, professional, and thorough. He took the time to address the problem areas. I'm grateful for the team's responsiveness and their willingness to stand behind their work.

Overall, the quality of the couch cleaning was thorough and excellent. I would give 4.5/5 stars…read morebecause there was a minor discrepancy in the cost quoted (about $85 - original quote $249 plus tax, actual $334 plus tax) for pet stains. I specifically mentioned the reason for the cleaning service (cat urine) and that I needed this treated. The person I spoke with to schedule apparently misheard me to say I did NOT need pet stains addressed. The only reason I mention this is because I wish the pricing was more transparent on the website. The person who came to our home was polite, courteous, and detail oriented. Overall, I would definitely use their services in the future if we have any more cat accidents!!!

The pros: the ladies came in and immediately got to work. The deep clean included things like…read moreblinds and fans which was nice. The cleaners they used offered a nice clean smell and were not heavily perfumed. The cons: I requested a quote but never received communication regarding one. Then, on the day they were supposed to clean, the ladies were an hour late. First I was told it was due to weather but then I was told they had the wrong address. It took a week to receive my invoice, and I was really surprised at the price. Guess I should have pushed the part about the quote more. Lesson learned.

Inconsistent and at times poor service, breaking items in house, cancellation regularly. They left…read moretwo rooms uncleaned. Staff did not speak English and they were not very friendly. Plan services canceled with untimely notice. Agency does not belong to BBB so I was able to file a complaint with this organization. Sometimes pleasant staff that speaks English but lately service has not been good. Services problemattic and uncertain whether service will occur or if it will be quality service. Lately it has not been quality service. Last visit was the straw that broke the camel's back. For the money I am paying, I want quality and timely service. This Agency did not provide this. I have been using there services for years and there were small problems that are now worse. I can't recommend this agency any longer to anyone else. Unpredictable quality and service.

The other ChemDry came out and charged me $500 for cleaning and left every single stain that was on…read moremy carpet. So I called James at A Amazing Chem Dry and spoke with him about all the stains. He came out and treated them with a couple of different spot removers, used his machine (which the other place does not use) to clean and raked after. My carpet looks amazing and brand new! I am thrilled with my carpet. James went above and beyond in getting it clean and I appreciate the effort he put forth. I have my carpet done 3 or 4 times a year and I will be calling James in the future! Excellent work! Thank you, James!

James did an excellent job cleaning my upholstery and carpets. He was prompt and very thorough…read more I will definitely be a repeat customer. The cost was very affordable. Clear Lake Resident