I can't say enough of how Gene helped me. I had constant undiagnosed issues with my car. Other mechanics "fixed" the problem and low and behold it was still broken. Gene road tested my car and knew immediately what was wrong with it. He had it fixed and back fairly quickly. He is also very personable and I always feel comfortable each time I return for maintenance. He also has a store front with the best coffee and employees. You can really tell it's a well loved family business. The staff is really friendly too. read more

Buyer Beware. I had been a customer of Gene's since early 2013, and a fairly good one. Over the years he's done about 6k worth of work on my 2003 Mercury Grand Marquis. Mechanic friends have said his prices are fair for the work he's done. Recently I developed a parasitic leak in my electrical system and was pretty sure where the problem was: the controls for the windows in the driver's side door panel. Gene told me it would take anywhere from two to eight hours labor costs to identify where the problem was, and that's before spending whatever it would cost to do the fix. By then I had been tipping up on that point where I didn't want to put any more money into this car and was thinking of getting rid of it, so I told Gene to look at the window controls first, and if the problem wasn't there we'd talk about whether to proceed. I also emphasized that I couldn't afford to be without the car for a long time. (In the past I had dropped it off and it would take quite a while for him to get to it so I underscored that wouldn't work for me this time because I had a trip coming up.) I asked when should I bring it in at a time he could actually work on it. He told me what day to drop it off...a Thursday morning...so I left it the evening before. On Saturday I called to see where things stood. He hadn't done anything on it yet. I waited until midweek the following week and called again. He still hadn't touched it. He had several excuses: he was out sick one day and the other mechanic was out sick another day; he'd been backed up and was thinking about hiring another mechanic and just running the place instead of working on cars himself...etc. etc. He also told me he had checked the battery and determined the problem wasn't there. I already knew that because It was a fairly new battery. I called again that weekend figuring surely by then he would have looked at it. (It had been nine work days since I first dropped the car off.) Nope, he hadn't touched it yet. He told me parasitic leaks are tough to deal with and it would take him a lot of time, and he had lots of cars backed up he was working on, and he couldn't afford to spend all the time it would take on my car. (This shouldn't have been an issue, since we had agreed he was going to look in a specific place, the window controls, and then talk to me before doing anything else.) I told him his idea of dropping the car off at a time he could actually do the work and my idea of it were two different things. He said "Fine, come get your car out of my yard, you won't owe me anything!" I was pretty stunned. First, he hadn't done anything on the car so how could I owe him anything for work he hadn't done? Even worse was his attitude which essentially was "Don't you dare question me. I don't care what I promised, I don't need your business." Not the way anyone should treat a customer. If that's what you want in a mechanic, go for it. I prefer someone who lives up to their commitments. If he had said at the outset he wouldn't be able to look at the car for several weeks, that would have been a bummer but I could have lived with it. that wasn't the case here. I brought the car in when he told me to bring it in. And then he got upset when I didn't meekly accept that he wasn't doing what he had said he would do. read more

Anything that I got "fixed" there broke again. THEY EVEN FORGOT TO ATTACH THE ROTAR PROPERLY. IT WAS JUST SITTING THERE FREELY WITHOUT ANYTHING HOLDING IT IN PLACE. We brought it to the dealership and that's when they told us this and they said how it didn't fall off and cause an accident they don't know. They are nice people at genes they really are but the work is not good. Literally every time I brought any of my vehicles there, something went wrong shortly after read more