I would very happily encourage anyone in need of compassionate hospice care to call OpusCare. The…read morepersonnel are incredibly and eminently qualified, and are able to meet all your needs. Having both parents in need of care was such challenge, I felt overwhelmed and out of control. After I met and talked with Michelle Ballero I felt hopeful and optimistic for the first time. She is a Godsend, energetic with a beautiful spirit and an absolute total knowledge of what to do to help those who are struggling and lost. She knew what we needed and made sure we got it. Our admitting nurse Melissa has great empathy, and even put my mother at ease. Both handled my parents with genuine care, confidence and competence, and I'm SO glad they are there for all of us. Thank you Opus Care, if you had a billboard I would gladly wear it! Sharon Lofton

Michelle and staff were wonderful, Michelle from the start was attentive, caring and really…read moreunderstood the Kai. The we were all going through, every question I asked was answered promptly. The nurses were amazing. Thank you for caring and helpful, my family truly appreciate your support. I highly recommend Opus and Michelle thank you so much for your undivided attention.. you and your team are simply amazing!

I had the honor of using Passion Hospice when my dad became ill enough that we knew it was about…read morecomfort rather than anything else. My father, sister, and I were a part of hospice for over two years. During that time, Passion spent time caring not only for my dying father, but also for my sister and I. I remember when we first met with Passion, they talked about building a relationship with the care givers and the family. I truly felt like my dad's nurse, Desi, and his aid, Ellie, cared for and about my dad. They were there bc whenever we needed anything or had any questions. Desi was excellent with keeping in touch and answering any and all the questions we had. I know my dad felt very comfortable with the Passion team. If I had to use hospice again, I would use Passion for sure. The people that work there are angels sent from heaven. Thank you from the bottom of my heart.

Passion Hospice In-Home Care has been a true blessing for our family. My elderly mother, who has…read morebeen battling vascular dementia, has received exceptional support, care, and compassion from their dedicated team for showering, medication, and wellness check-ups, and incontance supplies. I highly recomend you call Nick Dantonie, Comunity Organiser to meet your families needs.

They are liars from the beginning. I was getting Home Healthcare from a great company and my weight…read moredropped drastically and no one could figure out why. I was told that I would do better in a nursing facility that would give me around the clock care. I would get daily Physical Therapy and nutrition which is what I needed but it's just my husband and I and he had just gotten out of the hospital the month before from a small stroke. I was afraid to leave him alone. Along comes Beacon Hospice, I told them I wasn't dying and didn't need that kind of service. The snake of a salesman came out to speak to us and told us that this was a different kind of hospice where I could be home and receive the same treatments that I was being offered at the hospital So we signed up. Well all the services we were promised which included a nurse and Psychical therapy, a social worker to help us find care around the house and rides to the doctors. I explained that I was trying to get government assistance for gas, groceries and whatever else that would help us stay in our home. We talked with a social worker one time and I spoke with a Pastor over the phone once and he said he was so excited to meet us and get to know us and then we didn't hear from him until he found out that we fired the company due to lack of any kind of help. I had even called Greg and explained how the nurse told us that they didn't offer anything like that. I was told that they might be able to bring in a PT one day and they would show me what I needed to do and after that I would have to do them on my own. There was never any contact between us and the company other than the nurse. We were also told that we could quit at anytime and we would keep our Dr's and insurance and nothing would change except for they would be getting my prescriptions for me. I just received a call from Someone that said "Harbor Hospice would be coming by to pick up the nebulizer that My Doctor prescribed for me to have. So now I am totally confused. For the last almost month we have been trying to get refills on a prescription from my pain Doctor and today I called the Insurance company and they told us we were still under hospice care so they had to take me off my Medicare Advantage Plan and put me on on regular Medicare coverage. So I cannot get medication until they get me off their books. Your probably thinking that we're old and sick and just didn't understand, well my daughter was here as well to be sure that we all understood want was happening and the three of us asked a lot of questions. We were told exactly what we wanted hear. So I'm just letting all of you know that you need to trust your doctor if they believe a rehabilitation program with round the clock care then listen to them. These so call new "Hospice " programs are a total scam. I am now without my medication and I definitely intend to see if they have committed Medicare fraud. Our world is full of snakes so be careful. Normally I would would be praising a Hospice program because I have seen the wonderful things that they do for people and families facing the end of life but this was completely opposite from that. What a shame that they would be such an ugly blemish on such a wonderful organization and getting away with it. I just realized that the address that Beacon gave me is not the one above their address shows as 15714 Huebner Road, Ste. 2B SAT, 78248

My father passed away on Beacon Hospice in December 2022. Their communication with the families…read morethat are so desperately needing guidance and support while learning to navigate thru this difficult time was non existent. Aids that were scheduled to come and help assist with teaching the families how to safely move their loved ones, assist with bathing, and over all support. Decided they didn't want to show up at all. Let alone communicate that with their supervisor. We waited all day for the aid to show. I called to get an estimated time of arrival since it was now 4 pm. The office closed at 5pm. This call I made was how everyone including BEACON, learned that the aid decided not to show up at all for my loved ones scheduled appointment. This aid also had all the supplies my loved one was in need of with them. Not that that isn't bad enough. Our loved one was waiting in an ice cold freezer for over a week because the doctor failed to sign off on my loved ones paperwork after he passed. Which prevented My loved one from being cremated and returning home to us before Christmas. Why???? Because the doctor was on vacation why my loved one sat in a freezer over Christmas. Beacon did nothing to contact my family or try to rectify the situation. The wonderful company that we chose to care for our loved one after he passed, (NOT BEACON) reached out to use 6 days later to give us an update. Letting us know that they were waiting on the BEACON doctors signature so they could proceed with our wishes. I had to call Beacon again to find out WTH was going on. I was told that I would get a call back from a member of management to give me an update. That was 3 days ago. I AM STILL WAITING! Please take the time to research hospice companies before trusting your loved ones final days to a company who doesn't care about anything but $$$$$$$$$$$$$$$$$$$$$$$$$$$MONEY$$$$$$$$$$$$$$$$$$$$$$$$$$$. This is what I think about when looking back over my loved ones final days. OUR LOVED ONE DESERVED BETTER!! I hope that by sharing our story, we can help prevent another family from sharing the same experience. BEACON HOSPICE YOU NEED TO DO BETTER!

I agree with Wendy M. "This community is for patients…read moreneeding skilled rehab or a loving forever home. The team members always work together, with their best efforts to provide a clean, healthy and loving environment for your loved ones! Go tour and you'll know what I mean when I say it truly feels like home! Kudos team at the Heights of Huebner!" They are amazing! I cried when I had to leave. Wendy hit the nail on the head. She could not have said it any better. Donna M

My mother was encouraged to come to this facility to recover after knee surgery. She was told she…read morewould get excellent care here and that there were nothing but strong reviews. We didn't have that experience at all. The rooms were small and shared. My mother's roommate said that she had been waiting for batteries for her tv remote for 4 hours and that the tv was stuck on sports and on a high volume. She was still waiting for a walker as she had already been there for a couple of days and had asked for bedrails but they would not be there for a few more days. She also mentioned she had been waiting for hours for pain meds. When my mother asked about bed rails they also said it would be three days before she would have them. Upon arrival in her room there was a pair of dirty socks on the nightstand and a nebulizer that had a used mask and medication. We pointed it out to the staff and they shrugged and left them where they were found. My mother was in pain and we asked about medication. They offered Tylenol around 7pm and we had to request an ice pack for her knee. We asked about her evening meds and they said they hadn't received anything- we were concerned because my mother is diabetic and has other health conditions that require regular medication. The staff seemed unconcerned and dismissive. We received a call from my mother at 1:30 AM that there were bugs crawling on the walls, the room was hot, and they had not provided her with pain medication or another ice pack. She felt feverish around 3:00AM and we went to the facility and they hesitated letting us in as hours of visitation are only 8am-8pm. They had the nerve to tell my dad that my mom did nothing but complain. We were shocked at the lack of compassion. We felt so sorry for the people who rely on this place for rehabilitation and also for their long term residence. We strongly ask case managers who recommend this place to actually go visit and see where they are sending patients for rehabilitative care.

Vitas staff lacks experience with diverse cultures. My family was not given the courtesy of…read morerespecting our beliefs. I was often told they could not supply my loved one with supplies which forced me to buy my own. I requested my loved one receive medication for possible UTI, but it was denied. In the end we left Vitas due to lack of empathy, not working with the family, and excessive out-of-pocket costs.

My father was transferred to Vitas after 5 weeks in the hospital. He passed less than 24 hours…read morethere. The staff were amazing and helpful. Since my father served in the Army they offered to play Taps and honored his service with plaque and U.S. Flag pin given to my mother. When the funeral home came to transfer my father they draped him with a U.S. Flag and everyone in the hallway paid their respects while Taps played and fellow Vets were saluting and others with their head bowed as they escorted him to the funeral home. Thank you for making us feel so special and important for the short time we were there.

One thing that really stood out to me is that it does not have that typical "nursing home" smell,…read moreif that makes sense. Everything feels fresh, well-maintained, and welcoming. I work in a field that deals with different accreditations, so quality standards matter a lot to me. This facility is Medicaid and Medicare accredited, which means they're meeting higher standards of care. When I was researching rehab options for my dad in San Antonio, this was hands-down the best choice for physical therapy and overall care. Even during the research phase, the admissions staff was incredibly kind and took the time to walk me through everything and give me a clear overview of the facility. Once my dad was transported here, the care has been exceptional ever since. I highly recommend this place to anyone looking for quality rehab care, professionalism, and genuine compassion.

Quality of care is ok for someone that can move around and advocate for themselves…read more Their patient response time is not very good. If you have a patient that requires assistance to get to the bathroom. No fault of the staff. They just seem to be understaffed. Some of the staff is nice. Others just seem too busy to go the extra mile for their patients.

I spent an extended period at Sonterra Rehabilitation Center, so I saw this facility from the…read moreinside. I want to be fair: the CNAs, nurses, and therapists were some of the kindest, most compassionate and hardworking people I have ever met. Many work extremely long shifts doing physically and emotionally demanding work. My criticism is not directed at them. My concern is management. I became especially concerned about an elderly resident who told me she was terrified of her roommate, who has Alzheimer's. She reported being physically attacked and waking at night with her roommate standing over her threatening her. She became so frightened of her room that she sometimes preferred sitting outside in the Texas heat. I personally approached the facility director, explained the situation, and asked him to intervene. He promised to look into it. Before I was discharged, I confronted him again and asked whether this woman's situation would actually be resolved. After leaving, I checked on her and learned that the problem still had not been meaningfully resolved. Sonterra later contacted me about my evaluation. I again explained the situation and was assured someone would investigate. I checked again afterward and was told that nobody had come to see her as promised. This particularly bothers me because this resident appears to have nobody consistently advocating for her. I cannot know why her concerns have received so little attention, and I will not accuse anyone of motives I cannot prove. What I do know is that a frightened, vulnerable resident repeatedly asked for help, I personally asked management to help her, and I still saw no meaningful resolution. During my stay, I also had concerns about the food, insects in resident areas, staffing levels, and what I personally observed as a lack of meaningful interaction between upper management and residents. My advice to families is simple: there are wonderful frontline caregivers at Sonterra, but advocate strongly for your loved one. Visit frequently, ask questions, pay attention, and don't assume management knows what is happening simply because staff have been told. I have written commendations for Sonterra employees who provided me outstanding care because good people deserve recognition. But vulnerable residents also deserve someone willing to speak when something is wrong. Every resident matters, whether they have money, family, influence, or nobody at all. They are human beings deserving dignity and safety. I tried repeatedly to address this internally before writing publicly. I hope Sonterra's management addresses this resident's situation and proves my concerns wrong. --Kenneth Holder, former resident

This place should be shut down and if you love someone, do not send them here. My mother was…read moretransferred here after having surgery on her leg. The depressing, dirty, dim lit entrance resembles a scene from American Horror Story and the poor service matches that. The first night my mother was there we called the nurse to help change her bed pan. An hour later no one had arrived and my mother was crying from the pain so I had to remove the overfilled pan while some of her urine splashed on me. When the nurse finally arrived I told her we didn't need her anymore since I did it myself and she rolled her eyes with a deep "UGH" and left the room. The attitude from the staff is astonishing. It's hard enough to have a loved one suffering while you worry about their well being but dealing with unprofessional health care workers who clearly hate their jobs and are constantly annoyed when you ask for help only adds to your stress. The food was also horrendous. When I showed them the pictures of the inedible food they served, they asked ME what it was. The dietician told me that the food was "standard" and when I asked her if she would eat it, she wouldn't respond. When I finally found a wonderful facility for my mother, Sonterra lied about submitting her paperwork which delayed the process. These people are liars who only care about insurance money and would rather drug their patients to stay in bed all day so they don't have to work than actually treat or care for their patients. I've told my mother's doctors to never recommend this facility to anyone and have also been alerting my friends and family in San Antonio to avoid this place at all costs.

The San Antonio location is under new leadership and has a very caring and compassionate team.read more

Dear Christus VNA, I…read moream long overdue for writing this post, as my mother passed away Thanksgiving night of 2021, but I would be out of line if I did not. First, to sum up your care...simply outstanding from start to finish. For those looking to transition your mother to live with you, that process was seamless. My mother moved from Mississippi, where she was under hospice care, to TX, and the transition of service never missed a beat. When she arrived, everything was here waiting on her, to include her bed (already set up). Throughout my mother's six months of survival after she arrived in San Antonio, CHRISTUS VNA were extremely professional and caring, from the nurses, care providers, social workers, chaplains, etc. Whenever I called to ask questions or report an advancement in her Alzheimer's stages, they were at our home within 24 hours of my call, if not the same day. My wife is actually a nurse, but there is something special about having a hospice nurse to assist you. I know all experiences are different, but I simply had to share this organization made my mother's remaining moments special, and comforted us as well. May God Bless your entire staff. Paul A.