My 2020 Kia SUV went in for repairs on 07/15 and I was initially told repairs would probably take…read moreabout a week. On 07/18 I got a text saying that the estimated completion date was 07/29. So it would take two weeks... Not great news but at least it's getting fixed! Over the next 10 days I got about 7 texts letting me know that everything was on track for 07/29 completion. So with this news I scheduled a Drs appt for 07/30. I got a text again on Thurs (07/25) and Fri (07/26) telling me that we are on time for Monday (07/29) and if any delays happen they will call me. I wait all day on Monday for the call that it's ready and didn't get a call. So at about 4:30PM (they close at 5PM) I call and am told that it's getting cleaned but won't be ready until the next day. At this point I'm stuck. Drs office closed at 4PM, so I can't cancel the Appt for Tuesday morning. I call the next morning and get told I should have called the day before and now there is a fee for a No-Show. I wait all morning for that call from Gerber and get nothing So... Again at 1:30PM (they opened at 8AM) I text them wanting to know what was going on with my car. About 10 minutes later I get a call that it's ready. I went and got my car and headed home. When I got home my wife asks how it looks and went out to see it. She came back in asking what was hanging from underneath the passenger side front bumper. I went out and looked and it was a Zip Tie through one of the mounts for the bumper (which was just replaced) and the bolt was missing. Now really peeved, I drove back and the manager came out and looked at it. He went in and looked at the pictures that they had taken before the repairs and there was no Zip Tie. He took the car back into the shop and put in a new bolt and the tech told him "that's how it was when it came in"! They take plenty of pics so they can't be blamed for things that were already damaged SO... If the bumper That they replaced) were missing the bolt AND being held on by a zip tie I can guarantee they would have documented and taken pictures of it. He also told me that there were many missing clips. Once again... They had to remove them to replace the bumper and if they were missing it would have been documented. Since the bumper was the part replaced, then new clips should have been part of the repair (unless they weren't missing and the tech that zip tied my bumper on also didn't replace them). All in all.... Even though the repaired bumper and fender look like new, it wasn't a great first experience with Gerber. The extra day for the repair would have been "no problem" IF... They had contacted me so I wasn't waiting all day and could have canceled my Drs appt. Then finding the Zip Tie repair just really topped things off!

Josh and his team were amazing. The repairs were done early, and the car looked better (inside and…read moreout) than when I dropped it off. The reception ladies were amazing and I will recommend anyone to this place. Although I hope I'm not in a situation anytime soon to NEED them, I would gladly go back.

They "were" a great little spot for repairs but Mr Hunter retire and sold the businessread more

My go to shop for car repair or estimates. I have gotten my car fixed through them 3-4 times and…read morehave always been pleased. The owner (Charlie) is a great guy, very helpful, and is always willing to work with you.

Another bad experience with this place…read more They couldn't even put my town cover back on correctly after I took it back twice . Im finished with this place . Will never go back or recommend this place to anyone. What a joke !

They came right out to help me. Incredible response!…read moreMade things easy for me! SERVICE!!

Had an excellent experience with Jake's! They were able to get the repair estimate done quickly,…read moreand managed to replace my broken headlight so I could drive my car before the rest of the repairs could be completed. The only reason I had to wait for the remaining repairs was due to the holidays. Once we did get the car in, it was completed the next day! I'm very happy with the results! My car looks great! Highly recommend Jake's!

A great local shop that is honest and up front... will assist you and not steal you blind ...read more

Took my sons car to CB for an estimate after an accident. It was the end of his sr yr in hs. The…read moreins adjuster held up the claim for a week, totally unnecessarily, the patience and help of CB made the ordeal a little less stressful and I appreciate that.

My car was wrecked, brought it here. These were very professional, knowledgeable people…read more Would recommend to anyone.

My mother was in an accident that left her vehicle with repairs that 'totaled' her car from an…read moreinsurance standpoint. She received an insurance check that covered the estimated costs of repair, but because the insurance company had totaled the car, the repair shop we had it at originally wouldn't repair it (only dealt with insurance). Because of this, we shopped around for smaller companies willing to work on her vehicle. We found F&B Collision and contacted them. Dax and Noah were polite, professional, and accommodating. Because the vehicle was still drivable, my mom kept it while F&B ordered the parts. In total, I believe the car was in the shop for about 3 weeks. We did get a couple of completion dates that were missed... I believe there was an issue with one of the ordered parts being damaged, some additional damage found, and possibly an issue with technician(s) being out unexpectedly(?). We understood since these seem to be normal items to deal with when doing repairs; and, since it is a smaller shop, it's not like they can have another resource to take over the repairs if someone is out. F&B even covered the cost of some additional items to keep within the estimate. Much appreciated. My mom picked up the car yesterday and it looks wonderful. She is very happy, so THANK YOU. I haven't checked under the hood yet, but I'm not expecting any issues. If we do run into any problems with the repairs, I have full faith that F&B will stand behind their work and make it right... But, again, I'm not expecting any issues. Thank you F&B for your professionalism and hard work. I'm glad we found you.

Great experience with F & B Collision! Owner very friendly,helpful, and looks out for the "little…read moreguy". He helps you save money and doesn't "price gouge" you!