Stopped by this place because the jackets in the window caught my eye, and I'd heard of the brand,…read morebut never actually been inside. WOW is this place overpriced. Like I get we're in Vail, but this place is more expensive than Patagonia, Lululemon, Crazy Shirts, etc. and the quality is much poorer. Just touching the clothing I thought "wow this is cheap", and then everything was insanely expensive! Weird vibes too, just not the designer brand for me I guess. Now that I know this brand is such a scam, I am judging anyone I see wearing it.

Ummm they are not open during hours and if you call nobody answers. I'm pretty disappointed as I…read moremade a special trip here and felt the professionalism of not being open is significant. June 23-2025

Always a great selection snd helpful staff. My children loved this store and now we are…read moreintroducing the next generation of skiers to the store.

Horrible customer service - Berated my toddler for taking off his mask and proceeded to follow us…read morearound (less than 2ft distance) to be sure he didn't remove it again. Rang up my card 3 times and said it didn't go through but I got three charges! Never again!

We originally saw this brand when we were in Quebec, Canada. We bought a colorful hooded moose robe…read morefor me, and a fun yellow raincoat with silver lightning bolts for my son. My husband had serious buyers remorse for not getting a robe as well. Imagine our surprise when we saw the store in Vail! They have colorful, preppy clothing for women, boys, and girls. My husband finally got a red & black moose robe of his own. My son was like hey, I want a moose robe! I went back the next day while everyone else was skiing and me got a robe for my son, & picked up a nightgown for myself that was on sale for half off. The prices are a bit on the high end, but the quality is very good.

Beautiful selection of high country fashion essentials and accessories from jeans to the more…read morerefined, more tailored items. Perfectly located just off the center of Vail Village. Very nice owner and great value all around.

One of my favorite stores to visit! Amazing selection of denim pants and snap shirts! Every piece…read morein Axel's is super unique. The Wilhelmsen family who own and operate the store are so genuine with lots of history in Vail Valley.

Years ago, this was one of my favorite shops. Now the staff is rude (and the customers are…read moreobnoxious with lukewarm IQs) and the quality is sub-par. Just avoid it. Go directly to the brand or artist if there is something you want to purchase from Gorsuch.

I tried to order online from Laura who said she was based in CO and she was not informed about the…read moreproduct, was rude and condescending, repeatedly interrupted me, and then cut me off. I recommend going elsewhere to purchase.

If I could give ZERO STARS, I would. I purchased a coat from this store on 11/24 for my girlfriend…read moreand she doesn't like the fit. I tried calling the store for over 3 weeks to not get an answer and I was unable to leave a voicemail. I then reached out to Moncler corporate and they said that this store doesn't answer their phones and that they would email the store. They also stated that had I ordered online that I could return the coat for full refund but due to buying at the store I could only be issued a store credit. Well, today I got an email from the store manager stating that I had zero recourse because the store employee cut the tags off and my girlfriend wore the jacket out of the store (straight to our hotel room and then never wore it again). This is the worst customer service for one of many high-end stores that we shop at. I'm appalled at how disingenuous and unprofessional the store manager, Lindsay Sheheen has treated a customer. I highly recommend not shopping at this particular store. Try on here & then BUY ONLINE!!! "Warm regards" @moncler

DECEPTIVE business practices to say the least. When shopping at a high end store and making a $4500…read morepurchase, it is reasonable to assume they offer a fair return policy, stand behind their goods, and genuinely care about customer satisfaction. Unfortunately, based on my most recent experience, none of this is true for Moncler of Vail. Their return policy is not made clear until after the transaction is secured and is stated on the receipt. The problem being, the moment your credit card clears, unbeknownst to you, you've immediately given away your right to a full refund because they only offer store credit or exchange. It should also be known that this store lists a local phone number to call but it is non-working line. There is absolutely no way to speak with a live person at this shop for any reason, (I imagine it's easier to treat customers like garbage while hiding behind an email as opposed to having an actual conversation). We had to call Moncler headquarters in NYC only to be informed none of their stores can be called directly, online Moncler has different return policies than individually owned shops, and that they cannot help in any way with the situation because the tags had been removed. Let me be clear here and disclose that the sales associate highly suggested wearing the coat out of the store so she cut the tags off and threw them away knowing damn well once this happened, we were locked into the sale and not even an exchange or store credit would be offered. This store has zero regard for their customer's experience and clearly only cares about the sale. A reputable establishment would want to be transparent as a BASIC COMMON COURTESY!!!!!! In some states it's considered fraudulent if you aren't completely transparent before the transaction has occurred. This is the worst "buyer beware" situation I've ever experienced. If you have to covet the Moncler brand, I strongly suggest using this store to check it out in person but then securing the transaction from Moncler.com directly.