Gary the Appliance Man. He is reliable, honest, and fast! Our garage freezer died on a Saturday. I knew Gary doesn't work weekends, but I texted anyway. He replied with a simple, money/food-saving tip: get dry ice and place it on the top shelf to keep things cold. That advice alone saved us a lot of food. He told me Monday was fully booked and he'd try for Tuesday. Then late Monday afternoon he called to say he was on his way. He diagnosed and fixed the issue in about 45 minutes. I wasn't home yet Gary let me pay electronically, which made everything easy. Clear communication, practical guidance, solid workmanship and a heart for serving his community! Gary has an outstanding work ethic, a real heart for people, and he's an excellent repairman. He's my first call for appliances. I highly recommend him and his team. At this point I wish Gary fixed everything - Monday mornings, my patience, cars, relationships and the economy. I'm just saying! read more

Our 18 year old Kenmore developed a leak. We wanted to see if we could extend its life instead of creating more waste, and obtain a repair estimate. Gary, the owner, was able to work us in and not only gave us an estimate but fixed the leak at the same time for a very reasonable price. He was familiar with this particular model of Kenmore and there was no guessing what might be the problem. We felt very lucky to have found him online. Previously the icemaker had stopped working. I ordered a replacement motor with Gary's help and he returned to install it - again, no hesitation on his part how to go about it. It is such a delight to have a true professional to work with. Thank you, Gary. read more

Gary is the best and has been great. Always tries to give options and will look at pictures before coming over if needed. He saved us a ton of money with his help. read more

Gary is the best! We've had him out a couple times to fix our ice machine in our very 1980's kitchen aid refrigerator. He's prompt, easy to deal with, knows what he's doing and can most times, see you the same day! What more can you ask for? Oh, how about affordable too? All around thumbs up for Gary! read more

Gary responded quickly to my call about repairing our wine cooler. After seeing the photos and video I sent he came over the same day to further assess the problem. I appreciated that he said that changing the condenser was necessary but couldn't guarantee that the noise I was hearing would totally disappear. He immediately got to work, helped clear out cat hair that had made its way under the unit, and at the end cleaned everything up. Pricing was fair and everything seems to be working well and the noise is gone. I would definitely use General Refrigeration again for any refrigeration work in the future. read more

Gary came on the same day that I called. He is 100% professional, and was able to diagnose the problem immediately. Then, he expertly fixed the problem. While I don't enjoy the cost of repairs, and I have no clue what others might have charged for the repair, I'm sure what I paid was not excessive, and I was paying for his expertise. Problem solved. Highly, highly recommend! read more

It's not often you find good people, honest people or even GREAT service. My husband and I are beyond happy we met this repair service man named Gary and he taught us as he told us what was wrong. He showed my husband minor things he may do in the future. I'm so happy I found Gary's company. Thank you... he has several locations and I'm located in Oakland he came the same day and helped us. read more

Our fridge had stopped working, and we were having trouble finding someone to service our 13 year old Samsung (apparently Samsungs are finicky). Another appliance repair company recommended Gary. I reached out late Thursday afternoon, and Gary was very responsive in setting up an appointment quickly. Brian, the Samsung expert, was at our house by 9.30 the next morning, and our fridge was up and running by 11am. read more

GARY IS ETHICAL, HELPFUL, FRIENDLY AND RESPONSIVE! HE ROCKS!!! ***Update 4.5 years later. One week ago, I noticed our refrigerator and freezer temperatures were higher than normal. Of course I called Gary and he was at my house within 2 hrs. He was there for 15-20 min and couldn't fix the problem and gave me the number for GE repair. He DIDN'T CHARGE me anything for coming all the way to Danville! Then today, our tenants at the our rental condo in Dublin texted me that their refrigerator was also not cooling (bad week for refrigerators). Gary was out there within 1.5 hrs and troubleshot and fixed what he could. He called me right afterwards to tell me what was going on and charged me half of what GE charges to just come out and look at a unit, not including the repair. He sent the invoice right away and I'm tacking on some more $ as a thank you for everything! Aug 2013 Woke up on a Saturday am to find water all over our wood floor. Fridge and refrigerator were warming up but light was still on and motor running. While moving all the perishables to another unit, I called everywhere near us (Danville) but everyone on vacation, didn't work weekends, or didn't answer their phone. GE couldn't come out for 3 days, and Sears also...plus they sold me a $274 smart plan that includes service fee and parts up to $500 and warranty, refundable thank goodness because..... THEN I looked outside my area and Gen Refrigeration Service's Gary answered the phone and said he could come in 2 hours!! But first suggested that I try turning off the breaker for 5 min, then turn on and wait. IT'S COOLING!! He called me 1/2 hr before he said he could come out to check on how things were and said he could come right now. Well, things are still working and NO CHARGE; he thanked ME for calling him! I'm sending him a Starbucks gift card and reviewing him on all the websites I can find, plus posting on Facebook. I have never experienced such appliance repair service. What started out as a bad weekend, turned out to be a reminder of the good in people, thanks to Gary from General Refrigeration Service Co. read more

Gary saved the day again! I noticed that our refrigerator wasn't cooling. I hadn't heard the motor come on for a while, so I called Gary to see if he was available to come fix it. Since it was a Monday morning call, I knew he was probably very busy, and he was, but he fit me in his schedule and diagnosed and fixed the problem quickly! I am so thankful to him for his kindness and knowledge. read more

We had an absolutely fabulous experience with Gary of General Refrigeration. I called and left a voice mail Sunday afternoon describing problem. We have a credenza style wine chiller. The refrigeration unit was not functioning. It is a Breezaire WKCE 1060 unit. Gary returned my call Sunday evening. Said he could come over Monday, late morning and have a look. He arrived, looked at the unit, discussed ideas and got to work. Within about an hour the unit was removed from the credenza, recharged, re-installed and up and running!!! We had a number of questions to ask and he answered everything. What a wonderful experience! We very highly recommend this company for your refrigeration repairs. WOW!!!!!! read more

Gary came referred to me by another contractor, who was too busy to take on the work. My refrigerator was leaking water across the floor and freezing our vegetables among other things. Gary didn't drop a beat coming out to my house, and quickly fixed the problem. On top of that he's just really awesome to have working on your things. He is very nice, courteous, and informative. I would absolutely recommend him to anyone who is looking for someone to service their refrigerator. read more

I called Gary at 445 pm after my fridge was no longer cooling He rearranged his schedule and he came over my house in 1.5 hours! Got the fridge fixed in half an hour! He said he knew I would lose all the food in my fridge if he waited until the next day to come What a great guy! read more

Called Gary from a neighbors referral. He answered the phone, said he could rearrange his day, and come out. He was at my door in an hour, examined the fridg, and had the part in his truck. Fixed it at a reasonable cost. I couldn't have gotten a better guy than Gary. read more

Gary knocked it OUT THE PARK! Same day same hour service at my Oakland property, fixing a motor in my General Electric late model Home Depot purchased stainless refrigerator. He worked amazingly well with text communication and billing was easy check by mail. All the reviews are spot on from my experience. He was clear with what the problem was and while at the job site, confirmed the problem and cost with customer before executing the solution. He was very clear as well with a job he could do and what he could not do, which a customer finds soberingly delightful in this day and age of smoke and mirrors. Thank you, will do business with again. read more

What a wonderful experience! Last night I noticed my refrigerator and freezer not cooling as it should, plus was making intermittent clicking noises. This morning it was worse so I knew something was wrong. Unfortunately my home warranty service said that my refrigerator is not covered under my policy. Ugh. They gave me the names of two appliance repair companies they would recommend I call which I did and left voicemail messages. While looking up these two companies on Yelp, and noticing that both of them had very mediocre reviews, Gary and his company popped up with 5 stars across the board. Literally not any review less than 5 stars! It was also appealing that it appeared his specialty is refrigerators, not just appliances in general. I called at 7a fully expecting a voicemail, but he answered promptly. After explaining the problem, he said he believed he knew the solution (which was thankfully minor) and would be able to come out after his first appointment this morning. When he arrived a couple hours later, he was extremely professional and courteous and was able to determine his suspicions were correct. He had the part in his truck and was able to replace it quickly. He said that if I had not been able to have someone fix it today, I would have definitely lost all the food in my fridge and freezer. (As of this typing, the other companies I called haven't even called me back yet!) I cannot say enough great things. Thanks Gary! read more

Called Gary at 8:20 this morning with ongoing freezer problems. He was here at 9:05 which was great because there was water on the floor and the light was off. He knew right away that it was a design flaw with the valve and proceeded to de-ice it and replace the valve that he had on his truck. In less than an hour, freezer is fixed and I no longer have to worry about leaking water, etc! Very reasonable rate as well! Thank you Gary! Awesome job! read more

Gary came out with last minute notice (on a Saturday) to help my tenants with a broken fridge. He Also had a very reasonable diagnostic fee which barely covered his time or fuel. Best thing is- he had the part on his truck and fixed it on the spot. Fridge is up and running again with minimal loss of food. He even tightened up a leaky garbage disposal in the hopes of saving me from a costly plumbers visit. Can't say enough great things about him. Thanks Gary!!! read more

I was really, really hoping we'd have to get a new fridge. But, then Gary came with his fancy tools and his ready-to-go, in-the-truck parts, and his reasonable rates. He fixed it. Quite literally, better than new. Grrrr, Gary. No new fridge. read more

I have used Gary at General Refrigeration in the past. Luckily he left a sticker in my fridge so I could call him again. I had a spraying leak ruining my hardwood floors. He was able to come out the same day and fix my problem on the spot. He is professional, reasonably priced and does excellent work. Hopefully you never need a refrigeration repair person but if you do, I would use this company every time. read more

This guy really knows his stuff. Also, very prompt, professional, personable. Very happy with his service. He came the same day we called too! read more

Gary was referred to me by Tony of H.A.R. Appliance Repair. My 17 yr old stacked Marvel refrigerators had stopped defrosting and were struggling to keep cold enough. Gary asked what my availability was and I said I was home. He came within the hour, diagnosed the problem, and fixed them on the spot. I cannot recommend Gary highly enough. read more

Gary was very responsive and was able to give me an appointment in less than 24 hours. He was great to meet in person, and fixed a few problems with my refrigerator in about an hour. I'm hoping I won't need to call him again any time soon, but I will definitely be referring him to anyone that needs appliance repair. read more

Just awesome. Called because wife noticed a red glowing in the freezer of our side by side older model Kenmore fridge and was concerned. Spoke to a very friendly gentlemen. He asked for make and I described the problem. He immediately said it's not a problem and that it's the heater. Who would have thought that. In all my years of ownership of the fridge, I never saw it turn on. He explained the heater would go on maybe two times a day and it's to defrost the unit. I guess you do learn something new every day AND you gain confidence there are very honest service repair companies! Should I have issues with my fridge in the future, I know who I'll be calling. read more

I highly recommend Gary for refrigerator appliance repair. He answered the phone in person , and he rearranged his schedule to come out to see us within 12 hours and repaired it on site. he had extra parts in his truck and was able to have our fridge and freezer back up running in no time. We had to move our original appointment up a few hours due to kids soccer games and he was very accommodating, helpful and responsive. He definitely is a refrigerator expert, not to mention a very nice guy. read more

Our refrigerator went on the blink over the weekend. I left a message for Gary Sunday afternoon and heard back from him first thing Monday morning. He was at my house fixing the problem within 20 minutes! He definitely has a customer for life and I will pass his name along to friends and family. read more

Gary saved us! He came over the same afternoon we called, and fixed our broken fridge at 4pm on a 100 degree Friday afternoon. So friendly, quick and considerate, couldn't all for a better experience. And the price was more than reasonable. read more

Gary picked up my call after 4pm and was able to swing by our house and fix our refrigerator the same day (luckily had the part in his truck). Very friendly and fast service. I would definitely call him again. read more

If I could give Gary 10 stars, i would!!! Called him on a Saturday morning (of the fourth of July weekend) and he re-arranged his schedule and was at our home within an hour. [He said later that he knew it would be pretty bad to have a bum fridge over the holiday and that's why he responded so quickly.] He explained the problem, had the part and fixed it right away. This man is simply terrific and if you need a refrigerator repair, do not hesitate - CALL GARY IMMEDIATELY!! read more

We, too, had an excellent experience with Gary. Within a couple hours of my initial call (left message), he had returned my call, squeezed-in a stop at our home, diagnosed the problem with our refrigerator, retrieved the needed part from his vehicle, and completed the repair. Told me the temperature should be back to normal within 24 hours, and it is. Could not ask for more than that. Thank you, Gary. read more

The ice maker on my old fridge/freezer had "died" a year or so ago. I was told not to get a new appliance as the new ones are crap. So I lived with it. Then there was a small but persistent leak at the bottom of the unit. Based on yelp reviews I call General Refrigeration. He came out the same morning I called. He was knowlegable and professional. Not only did the faulty part he replaced stop the leak, it was also the "cure" for the ice maker. What a bonus! Great service, reasonable price. read more

I highly recommend this company. We needed someone right away and Gary was very accommodating to help us the same day our refrigerator decided to break down. Before learning about General Refrigeration, we called two other companies first that we did know about and they didn't have any openings for a whole week. Thankfully, one of those companies recommended General Refrigeration and we are very impressed and would not hesitate to call on them for their services again. Very professional and prompt. One thing to note: they only take cash or check. But that didn't bother us at all. read more

Woke up to a sudden loud mechanical motor noise in our refrigerator. I took off back and sound appeared to come from cooling fan, seemingly slightly touching housing as it spun. I called Whirlpool who referred me to local rep near Walnut Creek and said the rater for coming out would be about $80-$100 plus time to fix, etc. Called a few other local repair companies; one said $65 to come out and $300+ on any work. Finally called General Refrigeration (Yellow Pages) in Walnut Creek; talked to Gary. He quoted a much lower price to come out that day but we had an appointment; so we agreed on next day. He called at 7:45AM and said he would be there at 8AM. He was; Checked the back and found a slightly bent fan blade; straightened it out and all OK. Appeared that a resident mouse got whacked and bent the blade. Gary said no additional charge. He was polite, very personable, and could have charged for his time there but didn't. Gary is a class act; I would highly recommend him and his company, General Refrigeration Service. Joe M, Orinda read more

I was leaving for a trip next day when I noticed the refrigerator was not cooling and back wall was frosted. He was able to come out that day and had the replacement part needed to fix the problem. He was also kind enough to answer all my questions that day and the following days as I asked what if. He is professional, polite, reasonably priced and does excellent work read more

I called at 7 pm and my refrigerator was fixed before 9:30 am the next day. the repairman was professional, experienced and knowledgeable. The price was reasonable. I couldn't have asked for better service. read more