I was blown away by their exceptional level of customer service and honest sales staff. I was able…read moreto work out the specifics of my trade via text which enabled us to limit our time at the dealership. Their finance department was quick and very straight forward. I searched for my truck in Shreveport, Alexandria, Lafayette, Lake Charles, Baytown and Houston and they were the least expensive out of everyone. I want to thank Jody, my salesman, for not pressuring me and for being honest. These qualities are hard to find these days. I would also like to thank Chris and Kandi. Both of you were transparent throughout the whole process and exceptionally friendly. I wish you all the very best for years to come. Alford Motors truly has a wonderful team and I will definitely recommend them to my family and friends.

Service. Drove a truck in, trailered a truck out, after giving them almost $2k. Obviously can't…read moreprove wrongdoing, but experts have told me it's likely. Attitude here is typical of a dealership service dept. While I was waiting to pay for my useless truck that they "fixed" for what was going to be $2500 but they so graciously shaved off $600, I heard what I'm guessing was a salesperson tell people in the waiting area, "they going to get y'all fixed up? If not, we have a whole bunch out there that aren't broken". This is not the attitude that I want from someone who's supposedly working to fix my vehicle. Not everyone has: a) $2000 just hanging out to literally give away, b)the time and opportunity to get to work while a service dept is making your truck unfixable, c)the means to buy a new vehicle when they still have a perfectly good one. I'd bring a suit but I don't think it's possible. I'll be copying this review to as many platforms as possible.

Finding a trustworthy car salesperson is very hard to find, so I am very blessed to have had the…read morecar buying experience with Levi, Wendy and Mike! Their honesty and kindness made the whole car buying process so simple. With their help I found my dream car. I would recommend them to anyone I meet. Thanks again!

They definitely knew about the issues. First time buying a car. Totally took advantage…read more I bought a used 2011 Camaro. 41k miles.. From Go Wheelmart. Every Seal on the car is damaged. Everytime I wash it or it rains it takes water and the back floor puddles. The rims and Emblems are SPRAY PAINTED Black,they did not inform me about that. I don't care about the rims and Emblems. But they won't fix the seals and the person who runs the place won't do what's right and Fix my seals. I'm still in the process of getting her to do the right thing the owner will not do what's right and Fix the seals on my car. Every Seal on the car is damaged and my car is taking water.I have had the car less then 2 months. She sent me to a body shop and learned how much it was going to cost. Wants me to pay half. I said absolutely not. "I have no idea how much" She does" She says Mr Gentry I seen you pull on the seal... Um yes maam. To show you it was not sealed properly! /facepalm... The body shop owner pulled them the same way I did.. So she found out how much it's going to cost. And then immediately puts the blame on me. She has not returned my call.

AVOID THIS DEALERSHIP, SUPER SKETCHY! My wife and I drove 2 hours to look at a 2016 Toyota Sequoia…read morethat they had listed online for $26,347. After we arrived I slid under the car to check for any leaks and immediately noticed that the oil pan was leaking (see picture) and looked like it had been for a while. I was assured by the sales associate that it would be fixed if we decided to purchase the vehicle. We then took it for a test drive and the AC was not working. We decided that they would need to get both of these fixed before we made any decision and asked them to be in touch once everything was repaired. Fast forward a few days and they let me know that the AC would be fixed and that if we wanted the car, they could fix the oil leak too. After some back and forth we agreed to the listed price and talked through potential date for delivery. Fast forward to the next day, they said that if I wanted the oil leak fixed that the new price would be $600 more at $26,947 and if I wanted the original price that it would have to be without the oil leak being fixed because they felt like the leak "isn't that bad." All of this to say, if you are considering a car from here look somewhere else. They are willing to sell a vehicle knowing that it has issues, knowingly not fixing them before the sale, and when they are caught they try to pass along repair costs to a new buyer.

I brought my truck in for an oil change and tire rotation and noticed when I got home that my tires…read moredid not get rotated. These tires are 5 months old and are beefy. The pics say for themselves that no effort was put into the rotation except for the hand marks on the rim. What a joke. I'm never going back to this place. It just sucks that they're the only MOPAR dealer in the area and makes me question the other services that they provide. So sad.

If you're in the market for a Toyota Rav 4 (September 2021), be prepared to be disappointed. This…read moredealership has none available at this time. The Rav 4 is a hot item and the next shipment isn't expected to arrive until next month or so. Payton greeted us upon arrival at the dealership and went over the available options. I was provided the opportunity to do a walk through and test drive a Ford Escape, which is in the same category (compact SUV) as the Toyota Rav 4. While the Ford Escape would suit my needs, I prefer to view and test drive the Toyota Rav 4 (among other vehicles) before making any decisions, especially since this is such a large purchase. I'd definitely see Payton again when the Toyota Rav 4 is available. Great customer service and overall experience with this dealership, although they did not have the vehicle I primarily visited for/want.

I had a minor problem with my car which I purchased at a different Toyota dealership. I felt it…read morewould be dangerous to drive the 60 miles to my Toyota so I took the car to Hixon Toyota in Leesville, La. The people there are very friendly and helpful. They took my car in, knowing that I bought my car at a different location, and fixed the problem. Yes, it was just push pins that came loose and the cover for my oil change was dragging but they reconnected the cover with new push pins and got me on my way in under fifteen minutes and didn't charge me anything. That's customer service the way it should be. I didn't get his name, but thanks to the young man at the front service desk. Excellent customer service.