I started going to GEM Spa because of a Groupon - and that was years ago now. Gem Spa has reasonable prices and my skin looks great. I have had hair removal services and photo facials and have seen great results. CandI is always professional and so knowledgeable about the services they provide. GEM Spa is worth the hour drive. read more

Scheduling here is a nightmare. She runs great sales to incentivize you to pay for multiple treatments in advance, but then you're left hoping she'll actually honor your appointment times and not cancel on you multiple times an hour or two before your appointment. She's also not open on weekends or after about 4:00, so it's hard to make it work if you, you know, have a job. I've never seen a business operate so inefficiently. She clearly has a ton of clients and needs hire someone to manage appointments so she's not doing both the laser and the bookings. She should also hire a second person to do laser so that if she has something come up, she doesn't have to cancel 50 people that day and rebook them another day, making it so everyone that day will be double booked and you'll be left waiting at your appointment time. Refunds should also be offered when she's at fault for canceling multiple times. Otherwise, you'll end up with a bunch of treatments you've paid for that you can't actually use because the scheduling is always crazy and half the time she doesn't respond when trying to schedule (she never answers the phone and only does scheduling over text). I gave it two stars because when you actually can get in, the laser works pretty well, but it's hard to keep the needed timeline consistent because she's always canceling, so the hair has time to grow back. Feels like a waste of money. This place has potential, but to succeed long-term, it needs better management and scheduling practices. read more

I bought a groupon for IPL. I thought it was bizarre they do not use a barrier gel but she explained they didn't need it. So the first of my 3 series was awesome loved the results! Then went back for my 2nd IPL treatment and they burnt the heck out of my face, I called and asked what I should do she had me come in so she could see it. The owner suggested I buy some of the serum that was close to $100 and told me to keep aloe Vera on it. That's it!!!!! The owner said that she would do the remaining IPL and assured me it would be fine, that the last time the settings were too high! The 3rd treatment she burnt me as well, leaving uneven burnt marks all over my face! I asked for my money back, the owner said she can't give me my money back but she could offer me 3 free treatments. But by this time my face pigmentations were worse than when I started so the 3 treatments she gave me did nothing. All in all it was awful, she never gave me my money back, nor did she offer to treat my face till we at least got it back to before I started! I have pictures of before and after!!! This place ethics are awful as well as there services! I should have demanded my money back instead of more services! read more

Gem Spa - Laser Hair Removal Near Me - Sandy, Utah

Very disappointed and so unprofessional. Candi texted me and wanted to cancel me 2 hours prior to my appointment due to her doctor appointment as she said ( You should know that sched ahead of time lady!!!) I was all set and ready to go. Then she move me on later time. Fine! better than cancelled. I showed up and then she ask me if i am being exposed to the sun. Well its summer and we cannot avoid the heat of course I am and so many others. So she didnt want to do the treatment on me for her reason. I only have a little sun spot that is why im there. I recently have laser facel a month ago i said. But she refused to give me service that day. They should give me a heads up prior to my appointment on there restriction I wasted my time and gas for nothing. Totallly ruining my day. I will never ever making deal on this business. Should be no star at all but was not allowed read more

Absolutely the worst "spa". They are flaky!!!! Terrible communication. They will cancel your appointments left and right. Totally not professional. Don't waste your time. Not worth the major headaches. read more

I stumbled across this place for Laser Hair Removal for my underarm and brazillian. What a beautiful spa! And the staff is pretty friendly. My Master Esthetician Candi was a delight and she made sure I was comfortable and aware of what to expect (even though I have done laser hair removal before.) I have to have a pretty early appointment because I drive to Layton for work and she is able to accommodate my schedule. I highly recommend Gem Spa. read more

I've been going here for laser hair removal for over a year now and can not recommend it more highly! I started with a groupon on one area and have now come back for two more. I'm addicted! Highly trained staff that make you feel comfortable. Clean, modern space. A variety of service options. read more

Do yourself a favor and spend your money somewhere else. This place is run so poorly it's ridiculous and completely frustrating. Both my husband I have decided that we'd rather not finish our laser hair removal treatments that we paid for than try to deal with the complete lack of professionalism at this place. On MULTIPLE occasions this place has cancelled on us at the last minute, literally like as I'm getting into my car to drive there. I'll be taking my money, my business somewhere else. You are flakey. read more

I have been going to Gem Spa for my hair removal treatments. Candi is absolutely wonderful and has always made me feel really comfortable and took the time to explain the procedure to me on my first appointment. I am getting treated for hair removal on pretty much my entire body and the results have been great. Also, the pricing is extremely affordable when comparing to other spas. I definitely recommend Gem Spa for hair removal. Excited to try other services! read more

Gem Spa was amazing. Super clean and everyone was so nice. Tara could tell I was a little nervous, however she made me feel extremely comfortable. I would recommend this place over anywhere else for Laser. the pricing is much more reasonable than other places and I did not feel they were trying to take advantage of me. Thank you Candi and staff for being awesome!!!! read more

I LOVE GEM SPA! Candi is very experienced and amazing at what she does. I love getting chemical peels, Candi makes the situation so relaxing. Gem spa is my favorite place to "treat myself." I would recommend this spa to anyone! read more

I absolutely LOVE Gem Spa! Candy and staff are super friendly and knowledgeable. I've tried several laser spas and I travel from Tennessee twice a year to get touch ups here because their equipment and treatments actually work! Only complaint is it's hard to schedule because it's so popular, so make an appointment well in advance. Worth it! read more

It was my first time getting laser hair removal and I had a great experience! I was helped by Candi and she was so sweet! I'll definitely be coming back. read more

I Love Gem Spa. I've been going there for several years. Candi is amazing. She has been so nice, knowledgeable & professional since day 1 that I've been going there. I drive a long distance to get there because I've been to a few places for laser hair removal but this spa is truly a Gem. Gem spa is Beautiful and very clean. I've never had a bad experience and the prices can't be beat. read more

Laser hair removal was life changing for me. No hair, no stubble, no waxing, just hair free skin. Thank you Candi for an amazing experience. My only regret is that I didn't discover it soon. http://www.gemspaut.com/ read more

I had a seriously great experience! I even tried to steal Tallan to come work for my own business- turns out this is family owned/operated- so no luck there! my boyfriend and I had our teeth whitened. Although it's not a super fun thing to do- we experienced GREAT customer service, great pricing, great results, and a very clean/comfortable space. Thanks guys! read more

I've had laser hair removal in two areas and I'm completely satisfied. Each package I purchased was for 6 treatments and my arm pit hair is nearly completely gone, no more shaving there!! The Brazilian area will possibly take an additional few treatments, but I can go weeks without shaving! Totally worth it and I look forward to additional treatments in the future! Thanks Candi! read more

Impossible to make an appointment here. Noone picks up the phone and if you are lucky to have someone respond to a VM, you have to book months in advance. read more

Generally good experience with laser hair removal. Staff is friendly and office is clean. Two of my six appointments were canceled and eventually rescheduled. I tried some of their other services and was happy with the work of their MD, but got scary results with the nurse that took over. Stick to laser and skip Gem Spa for other services. read more

At 63 years of age I get lots of comments about looking like I am in my forties! Really! My secret is Gem Spa in Sandy and getting IPL photo facials - which get rid of age spots, stimulates collagen and evens out skin tone! I have had IPL treatments at other med spas, but since I found Gem Spa I am never going any where else! Their IPL machine emits a small blast of cooling air that lessens any pain, but I get amazing results! At other places I have paid hundreds and not seen ANY results! Gem Spa's IPL photo facial s the very best I have ever experienced! read more

I have been going to this place for laser hair removal for almost a year. I have had great results with their laser!!! It is a small place but is nice and clean. Scheduling is hard because they are so booked but plan ahead and it is fine. It is the cheapest place I have seen and it works! Would recommend. read more

I signed up just to post this review! I believe this business deserves an amazing review!! I absolutely love the results I got from going here. I purchased a Groupon for my entire bikini area. I was happy with the price but skeptical about if it would work or not since I had my underarms done elsewhere and results were just...okay. My knowledge of lasers was minimal and I learned this was a different type of laser than was used on my underarms by an entirely different business. Although my body is generally hairless, my bikini area was dark brown, medium thickness hairs. I am a newlywed and wanted to treat myself so I would not have to deal with the bumps and razor burn that happened every time I shaved. After six treatments I BARELY have to shave at all in my bikini area. I only do a quick touch up every time I shower!! It's so nice!!! Typically about ten sessions is recommended to be completely hairless, but I am still very happy with my results at six. I have had Candy (the owner) do a few sessions and she was nice and professional. The first session was super quick and rushed but please be understanding that you NEED to show up on time. A few minutes early if possible because these sessions are not meant to last long. It can be easy for this type of business to run behind if a client or two show up late. I can see their perspective on why my first session was rushed. My second to sixth treatments were done mostly by Terah and she was so sweet and professional. I had some anxiety about potential embarrassment (showing a private area, and I am a very private person) but she made me feel totally at ease and comfortable and I had no embarrassment at any point. Believe me, there are some ridiculous positions you get in for the sake of hair removal but I looked forward to each appointment because I did see results each time. Pain level was different each time (based on me) but it was never higher than a 6 out of 10. Some areas were very ticklish which I did not expect.I did get some red raised bumps after one session. I believe that was because my skin was sensitive from my acne medication I was taking. Things to keep in mind: - the lasers pick up follicles based on darker pigmentation. If you have extremely light blonde or red hairs or black skin I would highly recommend a consultation beforehand to see how laser hair removal will work for you - the recommended number of sessions before seeing results IS a minimum six sessions. - These women are trained professionals, they are experienced and have SEEN IT ALL. If you are self-conscious or embarrassed about your hair you have no reason to be. They will make you feel completely at ease. - Remember to shave and bathe before your appointment - When scheduling your appointments, keep in mind your (period) cycle if you are getting bikini area done. Spare everyone that! haha - Do not underestimate that time of the month!! Your skin is more sensitive in the days leading up to your period and the days immediately afterwards so you may experience more pain if you get lasered on those days. LOVE YOU GEM SPA! read more

Bought a groupon, figuring how hard can laser hair removal be. I had my first appointment and it was ok, but it took several weeks before they would answer the phone or return messages to even get started. They booked me out like 6 weeks after I finally got a hold of them. The place is a little dodgey. A run down office that's never open. (I tried to stop by several times since no one was returning my phone calls.) Ideally you're supposed to get this done once every 6 weeks or so. Every time I call to try to make an appointment (because they keep cancelling the ones already made) it has take at least three weeks for someone to get back to me and that's only after making me feel like a stalker. I've only been able to get two treatments so far and I've the groupon since March. Just got off the phone with them again....they're cancelling my appointment. Both times I have been able to go in for treatment it's been horribly unprofessional. Opening the procedure room door while my shirt is off (having armpits done), not hardly waiting until my shirt is off before zapping me. I can't say if the treatments are working or not yet because I've only been able to have it done two times. Unrelated to how bad the business is, the laser itself doesn't hurt at all. I was hoping to have some improvement by summer but summer is half over and it looks like it'll be Christmas before I'm able to finish up and hopefully see some hair removal. UPDATE: After writing this review I was given an after hours appointment. I thought perhaps this was to help compensate me for all the scheduling mishaps. I was very quickly proven wrong. The place was empty except me and one lady, the owner I think. She told me I was a liar and was very threatening. Telling me that every negative thing I write will be removed and she's already told google I'm a liar. I told her that everything in the review was accurate and asked what she felt was a lie. She just repeated over and over that I was a liar. At which point, feeling very attacked, I said, "I stand by everything I said. It was all accurate and I think it's a little unprofessional to threaten and retaliate against your customers for writing a review you don't like." To which, her response was, "YOU'RE UNPROFESSIONAL!" What? That doesn't even make sense. "Ma'am, I'm the customer, it's not my job to be professional, and everything I said in my review was accurate." At which point she refused to reschedule me just staring me down--despite having already paid for a full laser hair removal package through groupon (I bought 6 treatments, this was my third). When I finally decided to leave after being stared down with the only words she'd speak to me was "liar. you're a liar" I decided to leave as this clearly wasn't going anywhere and she clearly wasn't going to honor the remaining treatments I bought. I started to leave only to have to call out after me by saying "we're just not a good fit" confirming that she had no intention of honoring what I've already paid for. Hopefully groupon will back up the purchase. They're usually pretty good at that. I still stand by my original review as this time she wiped the goggles with a dirty cloth and tossed them at me. The room still had crinkled paper on the table from the last client and clearly had not been cleaned or wiped down in between users (a problem in hot Utah where everyone comes in sweaty). However, the hand-written notes taped to the windows were gone. It might be a "new" facility as she claims but it's still not up to my standards. And clearly more unprofessional than I had ever imagined. And this a review, with my opinion, which should be allowed to be posted and people can decide for themselves. read more

They never answer their phones. It takes weeks to get in, yet when you go there, no one is in the waiting room. They rarely return your call even when you leave a voicemail message. If I didn't have treatments left I've already paid for I wouldn't go back. I WOULD NOT RECOMMEND GEM SPA!! read more

My results with the laser hair removal on my underarms has been awesome & I haven't shaved in weeks! I have very thick dark hair and it's virtually gone after my 4th session! It is hard to actually make an appt since all the calls go to voicemail but when you do get in contact to make one you're good! You can't beat the price $$ read more

Loved going to Gem Spa. They were able to work with my schedule to fit me in. I traveled from out of state. They were very professional. The whitening worked really well. I highly recommend Gem Spa! Will be going back for other services. read more

Had my Botox done by Jenni. She is very nice and knows her stuff. She is very helpful with what would work best for your face!! Great prices. Highly recommend!!! read more

I purchased a Groupon sometime ago for hair removal. When I called to set up my initial appointment I had to leave a message. They were very prompt to call me back but the person that called had to leave me a message and when he did he didn't leave his name, he didn't mention that he was calling from Gem Spa, didn't leave a call back number and didn't really leave much information at all. I just assumed it was them since I had just called out to their office. The first time I visited the office for my appointment the staff was fairly friendly. I think the woman that helped me was the owner or possibly the manager but I felt a sense of judgement towards me, I have an alternative look (piercings, colored hair, tattoos etc) and I could definitely feel a separation of me and them. The Groupon was for 6 sessions. I had to reschedule my fifth session and after doing so I was never able to get in touch with any one. I called multiple times and never heard back from anyone. I never returned for the last two sessions. Overall I felt uncomfortable and unimportant. Possibly because I was Groupon customer I wasn't much of a high priority. If I choose to seek these services again I would absolutely do more research and choose a different spa. read more