I just recently lost one of my budgies due to an illness and spent a total of $100.00 on vet bills and an antibiotic powder from a different bird retailer. Both had told me that these treatments should work, the day after taking the budgie to the vet, he died. So when I got home today and saw my other budgie laying on its side I went into panick mode and I didn't want to go back to vet or other bird retailer as now I don't trust them with birds. I rang Gem birds a few times and couldn't get through so I just went there with my budgie. The gentleman was very warm and welcoming and I explained that I had tried to call before coming and asked if he would look at my bird. He told me that he is often very busy with customers and he doesnt like to interrupt them by taking phone calls. This I now understand. He looked at my bird and found that he had popped his leg out of the socket and he very gently popped it back in. He then gave me some useful tips on how to keep my feathered friend comfortable and to please come back if I'm still concerned. He also explained that my other budgie was never going to recover from his illness. If only I had gone to Gem birds to begin with, he may have not suffered as long as he did from going to the vets. He didn't charge me for his help, he was just happy to help.
As for the other review about the smell and how cramped it is, NEWS FLASH, that's pet shops and all birds looked very healthy and cages were all clean. The smell was not offensive and if people have birds they will know and understand that it is just the smell of birds when you have cages indoors. So don't let the phone ringing out stop you from going there, just get in the car and go. You will find what you are looking for and get the help that you need, at the end of the day that's the best customer service you can ask for. read more