Very polite, cleaned my wife's diamond gratis, but didn't do work on century old pocket watches…read more Referred us to another watchmaker. (Rating a four only because we were disappointed that they didn't do the kind of work that we were after.)

I went to 1916 to get my watch serviced & repaired and I have never been treated like a sub class…read moreperson... They sent me to OliverSmith Jeweler, now with my watch repaired & proudly on my wrist... If you take it to 1916 be prepared to get your watch rebuilt & not original... Matt was a gentleman & honest man... Service is back, you just have to look for it!!!

i popped in to scottsdale fine jewelers this morning to get my new watch sized for my wrist. (i had…read morespoken to andrew over the phone before coming in, who quoted me a price of $15 to remove the necessary links.) when i arrived at the store, andrew whisked my watch to the back for service, returning within ten minutes with it in hand and it now fitting perfectly around my wrist. (while you wait, you can take in all the gorgeous jewelry in their display cases...not a bad way to pass the time!) great service, very fair pricing (they take cash and cards) and now i have found my jewelry repair shop for any future needs. thank you, andrew, to you and your team!!! :)

Super nice people there and very helpful. Their prices also seem reasonable and I will definitely…read morebe back.

Yet again, more amazing works of art and perfection! Old Town Jewels never fails to create…read moresomething special and beautiful.,

Simply the best: service, selection, prices, knowledge, jewelry repair, custom work, wouldn't go…read moreanywhere else. Thank you Mr. Kelly and Shalea for making my visit to AZ so special!

My fiance and I went to the Diamond Guys and were blown away by their outstanding selection and…read morecustomer service. Elan was superb. Their prices were very reasonable. We highly recommend them.

The owner is so uppity he turns his nose up and talks like the customers are beneath him if your…read moreitem isn't expensive enough. Will never go back or recommend to anyone. The craftsmanship of the person who sizes rings is amazing but nothing else about this place is remotely good

James and Ryan are such a pleasure to work with! They are…read morenot only a pleasure, but also patient and insightful throughout the process. I'm incredibly picky and ended up wanting to change the design of my engagement ring. They worked with me to create the design of my dreams! My ring is absolutely stunning - the details, the diamond, and the design! I couldn't have asked for a better team to work with.

I dropped my wedding ring off to redesign the style. I absolutely love the ring that James helped…read moreme create. He provided 3-D renderings and a wax of the final design to make sure it was exactly what I wanted. Living out of state meant a lot of conversations and he was so patient and responsive to all my questions. The new ring is exactly what I wanted and I am so happy with their work. I highly recommend James Elliott - they exceeded my expectations and the staff were amazing to work with as well.

Over the top customer service! We inherited some vintage jewelry and brought it to be appraised…read more They were able to look at it right away and gave us a very fair and honest price. A wonderful experience.

Came in to get a watch bracelet adjusted/resized and Frank was very helpful and attentative!…read more Highly recommeded for any watch and jewelry needs.

Lovely people, great inventory Staff helped me pick out the perfect gift for my daughter's…read morebirthday. A beautiful necklace with a diamond in the center flanked by two blue stones representing 2 December birthdays.

Quite literally the biggest waste of money ever! I paid $240 for my $5000 white gold tennis…read morebracelet to be rodiumed. Not only does the bracelet have a yellow hue to it still ... but as you can see they didn't even fully rodium the safety chain. It's half white and half yellow now. Total absolute garbage work. When I told the girl it looked yellow her response was "well that happens sometimes". Excuse me? I've had this bracelet for years and never had such a shotty rodium done on it. I cannot believe these people charged me $240 for doing nothing! The bracelet literally looks worse now.

I was highly recommended to the diamond vault by a client and I am extremely happy with Oren…read moreknowledge and expertise. Not only he crafted my setting with such meticulous details, but he truly hears your needs and wants. His pricing is very competitive, if anything I found him to be much reasonable than any other jewelers I was going to.His knowledge alone was priceless. He takes his time with you and makes sure you're always happy. He found the perfect diamond size and cut for an oval diamond for me. I was worried about the bow ties effect and he made sure that was very minimal to the naked eyes. I can't expressed how much I love my ring. Pictures and video just don't do it justice.

diamond vault gave me the fastest, best quote and is not charging me extra to shorten the chain…read moresince they have to solder it anyway

I had such a wonderful experience shopping here! The customer service was exceptional from start to…read morefinish. In particular Andy, was welcoming, polite, professional, and genuinely so helpful. They have a beautiful selection of jewelry with so many different pieces and styles to choose from. I purchased several pieces and couldn't be happier with both the quality and the overall experience. Andy, who truly went above and beyond. He was incredibly patient, attentive, knowledgeable, and made sure I felt comfortable throughout the entire process. His exceptional customer service really stood out and made my shopping experience that much more enjoyable. It's rare to come across someone who takes such genuine care of their customers, and Andy definitely deserves the recognition. I highly recommend this jewelry store for their beautiful selection, great variety, and outstanding service. I will definitely be back! Thank you

The Silver Star is the first shop we stepped into and the only shop where purchases were made:)…read moreAndy was great help and so kind. we might have had him running around the store so we could try on all of the things! The Silver Star has a wide range of designs and stones. I was even able to leave my favorite turquoise bracelet behind to have a broken stone replaced....and have it shipped back to me. Lots of good service with a lovely smile. Thanks, Andy!!

Came into ED Marshall today and their remodel looks amazing. Very bright, very clean and…read moreprofessional. Had 5 batteries replaced in watches and a link removed from a Rolex. Service was outstanding Very impressed Thanks EDMarshall We appreciate it

1 Star -- Extremely Disappointing Experience…read more I'm extremely disappointed with my recent experience at E.D. Marshall Jewelers, especially because my family has been doing business with them for three generations. On March 7th, I had an appointment to have my Rolex appraised. Sergio assisted me and provided two options: an outright purchase price or a consignment price. I chose to consign the watch based on the information he gave me, including his assurance that he believed the watch would sell within about a month. When I left my Rolex with them, I was given an extremely generic receipt. There was no detailed description of the watch, no itemized breakdown, and no clear consignment terms--literally just my name and a handwritten quoted price. Looking back, I should have questioned this immediately, especially considering the value of the item I was leaving in their possession. One month turned into more than five months. By August 15th, my watch still had not sold. What made the experience even worse was the lack of communication. I would email Sergio and sometimes go weeks without receiving a response. When you entrust a business with a Rolex, you should not have to repeatedly chase someone down just to get an update. Before picking up my watch on August 15th, I asked Sergio if E.D. Marshall would honor the original outright purchase price I had been quoted in March. He declined and offered me approximately $2,000 less, telling me that gold prices had gone down. I found that explanation extremely disappointing, especially since my original appraisal and consignment involved a Rolex watch--not simply scrap gold. When I arrived to pick up my watch, Sergio was there. After more than five months of waiting and poor communication, I expected at least some acknowledgment of how the situation had been handled. Instead, he simply retrieved my watch and sent me on my way. This is especially disappointing because I'm the third generation of my family to purchase jewelry from E.D. Marshall. There was a history and level of trust there, which made this experience even more frustrating. Unfortunately, that relationship ends with me. Based on my experience, if you're considering selling or consigning a valuable watch, I would recommend going somewhere else. Five months of waiting, little to no communication, inadequate paperwork, and then an offer $2,000 below the original quote was a complete waste of my time. E.D. Marshall is not the business I remember it being, and I will not be returning.