I purchased a PlayStation and controller from Geekys.co.uk a little over a year ago. Within six months, the controller developed faults and was sent back for repair under warranty. Unfortunately, the same issue occurred again shortly after the initial repair.
Rather than properly repairing or replacing the controller, Geekys sent a visibly used and damaged unit -- with misaligned casing, a faded serial sticker, and clear signs of water damage. I contacted them immediately and asked for a replacement and a pre-paid return label.
It took 17 days and multiple follow-ups just to get the return label -- which then failed at the Post Office due to an invalid barcode. It was delivered and signed for over 11 days ago, yet I've received no replacement, no communication, and no updates since -- despite multiple follow-up emails and proof of delivery.
This ongoing issue has left my 9-year-old son without a working controller and me with no support or resolution. I cannot recommend Geekys based on my experience. They've failed to honour their warranty, offered poor communication, and sent out substandard products. Buyers beware. read more