I bought some sandals for my wife online for Christmas. I bought them in October. On Christmas day she tried them on and they didn't fit. I immediately e-mailed on Christmas day to ask about an exchange but decided to order another pair so as to not miss out. I had no response to my original e-mail so I rang them today and was told that it was out of the fourteen day returns period and out of the 'extended Christmas period'. What am I supposed to do, get my wife to try them before Christmas ?? I would even have accepted a credit note in return but was told there was nothing I can do, I will not be using this store again and advise people buying gifts not to do so either!!!
Since I wrote this review they have agreed to refund the money. The original service was excellent and had it not been for the initial problem we had, I would've awarded more stars. I've increased the star rating in recognition of them bending their rules to provide a good level of customer service.
We will use them again. read more