I reached out to them on recommendation of a friend, and the initial appointment was set up promptly. THEN it was rescheduled by text after the appointed time. THEN I was ghosted at the rescheduled time. I called and was told that this was surprising to them, but they would escalate and give me an appointment Saturday (the next day). I was ghosted again. They kept claiming that they were calling me but no such phone calls according to my phone carrier. Finally, after I called them again, I got another appointment, and I asked them if they were sure that this would happen. I called mid-way through the appointment time (12-4, I called at 2) to verify that someone was coming. I was told that they had called and texted me at 1:20 to reschedule (no such call or text). Strike 4. I asked for my money back. They refused because I was cancelling the request. They finally told me that someone would call in 24-48 hours to evaluate if I get my money back. I expect to be ghosted again, and am preparing for legal action.
NB: In the end, they refunded my money with the note "No tech found". I still need to get my TV mounted, but I will look elsewhere. read more