Great Biz and Customer Service.... Super honest and helpful when I purchased the wrong item TWICE!!!!! It was 100% my bad so I was blown away that they made it right both times and didn't make me feel like an idiot;) read more

I ordered a piece of equipment back in January, and to this date, I have not received anything. My order was updated to a status of back-ordered and now the status says the equipment is no longer available. I paid 314.00 dollars, and no one will respond to my emails. I reported this company to PayPal, and somehow they manufactured a fake tracking receipt. I also reported them to the BBB, and this is my second yelp review. Whatever you do, don't order anything from this rip of place. If I could give no stars, I would. HORRIBLE HORRIBLE PLACE. read more

If I could give this shady business zero stars I would! DO NOT GOVE THEM YOUR MONEY! First of all their website is not kept up to date and they list many items that are not readily in stock contrary to what they claim on their shipping policy. Then when you reach out to them to ask where your stuff is, they lie to you and accuse you of not answering their "multiple calls and texts." They never once reached out to me, and over two weeks late half the order shows up missing and wrong. Then you try to ask the owner for a refund and he continues to berate you with accusations and lies! This guy needs to take a business etiquette class! I will never buy from GearClubDirect and recommend you go elsewhere! This guy is a fraud!!! UPDATE! Finally got my refund back after returning the product and cancelling the incomplete order, and he didn't give me all my money back, charged me for both initial shipping and the return shipping for his mistakes! This guy is a POS!! read more

Ordered an item on May 4. Order cancelled on May 5. No reason given, just an email stating "The status of order #xxxxx is now Cancelled. Thanks for nothing. read more

Absolutely terrible experience. Do not order from this place. Dec 30 - order placed Dec 31 - order status changed to Awaiting Fulfillment Jan 6 - order status changed to Awaiting Shipping Jan 9 - email inquiry, no response Jan 11 - email inquiry, no response Jan 15 - chat inquiry, finally got response that item was back-ordered even though it said in stock on their web site Jan 17 - order status changed to Shipped I thought this was the end of it until I checked the FedEx tracking number and it's shipping to my billing address instead of shipping address! I pointed out this mistake and Mark V's response was "it is our company policy, that we have to ship it to the Billing address if the addresses are different." That's ridiculous and makes no sense - why even ask for a separate shipping address?! So it's now been almost 3 weeks and I won't be able to receive the package since I recently moved. They also refuse to cancel the order and give me a refund. This company should be reported to the BBB and authorities and shut down. read more

Great prices and personal service! I recently purchased a DDJ 1000 SRT from them along with a Magma Flight Case and Gator soft case. Luis took care of me with personal service and ensured I received a great price. I have worked with Luis for YEARS and he has always operated with integrity and fairness. I am very surprised about the negative reviews. He even went above and beyond for me when dealing with Pioneer with the DDJ SX3 recall. They returned my unit BROKEN. Pioneer merely wanted me to go to a repair facility after they had my unit for over 3 weeks for the recall and returned it inoperable. Luis was able to get me a new unit. Thank you Luis. This is yet another reason that I go to Gear Club Direct for all of my pro audio needs. read more

Great customer experience! Make sure to ask questions they will answer all of them. read more

DO NOT ORDER FROM THIS COMPANY! I placed an order on 9/7/19. It was cancelled on 9/11/19 because the product did not exist. I discussed an alternate product with the salesperson and decided to go with the alternate product. I was charged for BOTH the cancelled order and the alternate order. When weeks had passed without a refund or a product, I called to complain. They did not ship the product until AFTER I called to complain. I did not receive the product until almost a month after the initial order. I HAVE STILL NOT RECEIVED A REFUND FROM THE CANCELLED ORDER. read more

On December 29th I placed an order expecting that the order would not process until after the Holiday. The 29th was a Friday​ and the following Monday was New Years Day, so I'm thinking realistically the credit card order would go through immediately and they will fill the order on Tuesday when they are all back at work. Tuesday evening I checked to see if the order status had changed and it still said "awaiting payment". I tried using their online chat client via their website to resolve the issue and every time​ I started a dialogue​ with them it would close and I would lose any progress I was making. I also tried sending emails to them using the account email portal on their website, but never head anything back that way either. On Wednesday, five days after I ordered, ​I called and spoke with Ronnie, who told me that the credit card transaction hadn't gone through yet because​ of the holiday. This is crazy because e-commerce software doesn't take holidays, it's software. Billions of credit card transactions are processed day and night, 365 days a year, but that was their excuse. So Ronnie assured me that the order was being processed right now and they were getting it off to me the following day. Fast forward to Monday, Jan. 8. It has now been nine days since I ordered. I am expecting that my mics will arrive today, surprised they didn't arrive Saturday so I log in to check the status on the website hoping to see my tracking number and I see that my order status is "awaiting shipment​". Even though the credit card was processed on Wednesday of the previous week, the microphones still had not been shipped. I called Gear Club Direct again and spoke with Fidel. After explaining my situation and how frustrated I am (I have recording projects waiting on these mics) he told me he would look into it and put me on hold. Fidel told me that the mics were not in stock and they never actually had them in stock and they are ordering them from a wholesaler​ and would have them drop-shipped to me. He couldn't tell me why the order hadn't already been placed and he couldn't tell me where the microphones would be coming from, only that somebody somewhere was "closed" and "hadn't shipped them yet". He assured me they were going to ship out to me that same day ​and promised to email me with the tracking number. He never emailed me the tracking number so I called Gear Club Direct back the next day, and spoke with Fidel and told him that I never got the tracking number. He put me on hold again for a while​, then came back and told me that "the warehouse" was behind on shipping orders but that it was going out "today" and that he would call me back in a few minutes with the tracking number. I said thank you and headed to my studio and, of course, did not hear back from GCD at any point. Fast forward to today, Tuesday the 16th of January. I have still not received​ my mics. It has now been 17 FULL DAYS since I ordered my microphones from GCD. I logged on​ their website and was astonished to see my order status is still "awaiting shipment". I decided to call them, again, and speak with Fidel. Fidel, once again, told me that he had a tracking number finally and they shipped last week. I kept Fidel on the phone and put the tracking number into FedEx's website and it was not found. When I asked Fidel about it, he put me on hold then came back and told me that "they" were behind at "the warehouse" somewhere and that the microphones had not yet shipped, but that they were going out today. I got very upset and Fidel transferred me to the "sales manager" named Manny (I think). Manny finally told me that the microphones were actually at the store in Chicago, not at some warehouse in somewhere. He tried to put the blame on the "warehouse" that "accidentally" shipped the mics to them. He told me they had immediately shipped the mics to me and that FedEx already picked them up and he would be unable to offer me a refund. He assured me that they had already picked them up! It turns out this is a lie. As soon as FedEx picks up a package they always scan it. ALWAYS! This is how their business operates, there are no exceptions. I use FedEx all the time, and I always check the tracking numbers immediately to make sure it was properly accepting into their system. Once that package is scanned, the tracking number shows up! Manny lied, the tracking number is now (as of five minutes ago) showing up in the system, and it reads as having not yet been picked up. It will finally ship today when FedEx does go by to pick up the package, but the damage is done. Gear Club Direct and its employees are incompetent, dishonest and lazy. They will lie to you in order to avoid taking the blame for their mistakes and they will fail to follow through on their promises. Do not trust them. Do not spend your money with them. IF YOU DO BUSINESS WITH GEAR CLUB DIRECT YOU WILL REGRET IT! I CERTAINLY DO. read more

Tried to bait and switch. Like many others have said, they sell and charge you for things they don't actually have. Then after you've paid, they try to get you to buy an alternative more expensive item. That's a classic bait and switch and is illegal. I placed an order and three days later it wasn't processed, so I called them. After 20 minutes on the phone, I was told they don't actually have that item (even though they already charged me) and then asked if I wanted to buy an alternative at three times the price. I said no and asked to cancel the order and the guy just hung up on me. read more

My order was out of stock.....not a problem I was contacted immediately..... Was given a list of inventory.....thought i had to pay more money for my pick of choice.....nope..... same price but better Merchandice..... read more

I had ordered a DDJ SB3 on Amazon that was going to be super delayed because of COVID. I reached out to GearClubDirect because I'm here in Chicago and they were super helpful with helping me coordinate picking up my order same day. I placed the order after talking to Luis and he took care of me the rest of the way. Super fast, right product, and very very very helpful. My experience with Luis was above and beyond to get the product in my hands today. You rock Luis! Now I can have fun over this Labor Day weekend with my new controller that Amazon definitely would not have been able to deliver. Awesome! Thanks for everything Luis! read more

Gear Club Direct - DDJ SB3 - Electronics Near Me - Chicago, Illinois

Annoyingly long story short, "Free shipping" does not include Hawaii, although that isn't stated anywhere on the website. They don't have all items in stock, nor will they tell you that they don't have your item on hand. But they'll call you to charge you shipping for said item. They don't ship out the day they say they will. (I'm realizing now that it's probably because they still didn't have the item.) And don't even get me started on the packaging... I'm still trying to understand why one of my packaging was already opened. Put in order on Mar. 7 Paid for shipping on Mar. 10 "Supposed shipping" on Mar. 13 Actual shipping (via UPS tracking) on Mar. 19 Received on Mar. 26 read more

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I placed an order online that they were getting in stock in mid-May- they were then able to ship within 2 days. I was initially impressed, then when the item arrived it was clearly a used product and visibly dirty. I was charged the new retail price, with a 10% "courtesy discount" expecting to receive a new item. I have reached out to Luis to resolve and will update my review when they respond. UPDATE: after a lengthy back and forth, I was sent a return shipping label and my money was refunded the day they received the item back. I appreciate it being taken care of promptly. read more

I never heard of gear club direct before, I was looking for a set of Gemini gsp 2200 pa speakers, first off the price was 50 dollars cheaper than the other guys, and even when one speaker showed up, and the other one didn't, I emailed them they were super fast In responding to me, the customer service is amazing, I highly recommend gear club direct my experience was awesome read more

I am very disgusted with GEAR CLUB DIRECT!!!! I NEVER received (2 x ADJ Vizi Spot PRO Led) that I purchased on 11/29/2013. Then, I couldn't believe that the manager Luis Garcia wasn't going to honor the on-line order purchase I made to begin with and tried to switch the product on me without my knowledge for a different lower end model (ADJ Vizi Led Spot) that I did NOT purchase to begin with! Mr Garcia's excuse was that the webmaster had incorrectly priced the product I purchased on-line on Black Friday and would therefore not honor it. The worst part about it is that he tried to switch product on me that didn't have the features I needed (such as interchangeable gobos and 50W led bulb). Had I not carefully noticed the different model on the boxes to begin with, I would have accidentally walked out with the wrong product on 01/16/2014. I am even more upset that Mr Garcia had never mentioned previously that I would not be receiving the ACTUAL lights that I ordered, considering I called at least 3 times to check the status on my order and had spoken directly with him. I requested a FULL REFUND IMMEDIATELY on 01/18/14 considering that Mr Garcia canceled my order promptly on 01/16/2014 because he was not going to honor my invoice that I had paid 6 weeks ago prior!! It's now FEBRUARY 10th 2014 and I still HAVEN'T received my REFUND!! Going forward, I will never do business with your company again and will make sure that none of my peers nor business partners in the industry will make any purchases as well!! read more

Recently purchased my buddy for lighting...took for ever to receive package. Did not received complete order...no software included...was sent to a web site app dosnt work...need to purchase software...wak ass! Demo dosnt work with lights. read more

My son ordered a DDJ-SB DDJ-SB Two-Channel DJ Controller on Jan 9. That same day, Adiran called him back to say the item was out of stock and wouldn't be in for a week or two. My son called back that day and cancelled the order - deciding to order it elsewhere where it was in stock. On JAN 13 the charge went through. A week+ went by, and no refund. My son called back to check on the status of his refund, and was told he should be receiving it soon. The next week - no refund. I (mum) called, spoke with Adrian, who let me know they had no record of my son initially canceling the order on the order date - that when my son called the week before they THEN cancelled the order, and that the item JUST returned to their warehouse after being re-routed back. I was dumbfounded as to why they shipped an item which was cancelled to begin with. They claimed they had no note of my son's phone call - even though I was sitting beside him during both calls. On Monday, Jan 27, Adrian informed me that his refund will go through, and he should have it in a day or two. LESS a $25 restocking fee. I was not pleased. On Friday, Jan 31, still no refund posted. I called on Saturday, but the one person managing the shop couldn't assist me. I rang Feb 3, and found that they posted his refund on FRIDAY - not Monday. A 5-day difference. Less the $25 restocking fee. Did not receive refund until Wednesday, Feb. 5. I do not recommend doing business with GCD. There are plenty of other sites to purchase equipment from where this situation would never occur, and the customer service level is infinitely higher. I am a completely unsatisfied customer. read more

Purchased a keyboard in November 2020 for a Christmas gift and as of March 2021 it has not been shipped, although it has been charged to my card back in November. When we call and are lucky enough to get through they keep telling us it will be shipped but nothing ever gets delivered. First they tell us it was out of stock and then it was coming. We are going on 5 months now and still no keyboard. This seems like fraud to me. No person should have to go through this BS. Pathetic business they are running! read more

It is very unfortunate that I have to write this review but I have given this company (Gear Club Direct) many chances to fix my issue and they continued to drop the ball. Making me feel like i was a worthless customer and my business did not matter to them. Especially the one person I dealt with the whole time - Luis. I placed an order for a pair of monitor speakers and a laptop stand amongst a few other things back in June of 2020. I got one of the two speakers but fast forward until now (August 21) and I barely got my second speaker after me bugging them over and over and over where was my speaker and laptop. Luis would tell me that it was on its way. Then told me it was shipped to his warehouse. Then told me it was shipped to an old address of mine, like geez! Get your stuff together. I finally got the second speaker yesterday - August 20th! Really? So frustrating as I got the run-a-round from them. Now how about my laptop stand that I was told would come originally with the second speaker months later? Nothing! I have screen shots which I will share later showing the days and times that I have texted Luis asking about my laptop stand and no reply for days. I kept on bugging him waiting at least for another reply/excuse. Finally today he texts me a screen shot of the tracking number telling me it will be here today August 21. Guess what? Nothing came. I told him repeatedly, repeatedly that I needed that laptop stand for this Saturday August 22 for an event! Nothing was replied and I checked the tracking number out of curiosity and it says the laptop stand is going to arrive tomorrow but with a deadline of 8pm. Like really? I need that for an event that I start at 2pm. How in the world does this company stay in business? I am so mad at myself for trusting them. Please stay away from this company if you want some real equipment and expect it on time or when you pay for it. They have a warehouse but seems they have nothing in stock. They order it from the manufacturer and rely on them to ship the product which is very wrong. They are misleading the customer, telling them that they have everything in stock. This company is very unprofessional and unorganized. Some say they have no issues with them but look who says that - their good friends. Anyone else - Gear Club Direct does not care about! I gave them many chances but this is it. My event is tomorrow. And from reading their other reviews, it seems I'm not the only one they screw over. I am ashamed to have gone here, I should of stood with my original location called AV/Maxx in Chicago. Look them up. They have a warehouse where you can walk in and actually see with your own eyes the products they have in stock. Check them out and save money and more importantly a headache. I stand embarrassed and apologize to AV/Maxx. This will definitely never happen again! read more

This review is much more about the service than it is about the product that was shipped to me (which was perfect for my needs). I contacted them directly regarding the cable I needed in April and asked if they had it. They did not, but went out of their way to tell me when they expect it to be shipped to them, when they expect to receive it, and then when they expect me to receive my order. They did all of this without me having a pre-order in with them, so they had really no obligation. Communication was great, product well protected and shipped to me in the fastest manner possible even through a pandemic. I'll be continuing to purchase through them for all my personal A/V needs. read more

We were searching for a Moog Sub 37 Tribute Edition for our son as a Holiday and Birthday gift. To my surprise this is a hot and hard to find item. After calling the Manufacturer, the recommended Gear Club as one of their Authorized Dealers. We spoke with Luis who answered all our questions and packaged the synthesizer with a Moog ATA Case for a very fair price. Customer service was excellent both before and after the purchase and my son is thrilled with his new music gear. We will definitely purchase from Gear Club again and recommend them to everyone. read more

Gear Club Direct - Moog Sub 37 Tribute Edition and Moog ATA Case - Electronics Near Me - Chicago, Illinois

Bummed to see some people had a bad experience, but it sounds like some small print policy or technical difficulty factors might have been at play.... I've just finished using over an hour of Luis's time with a personal online consultation that ended in me buying a powered mixer that I feel much more confident about, at a cheaper price than competitors, and not that much more than independent used listings (which wouldn't have Peavey support, I assume). I feel pretty grateful to have had that service, since places like guitar center always seem to be trying to swindle you somehow....personalized recommendations and good prices and non-robotic communication. I will be checking with them again. read more

Sold me an item that they did not have in stock and that has been discontinued. Needless to say, I did not receive my order. Had to call them a week after placing the order before they realized their error. Wasted my time and energy and money. So weak. read more

Worst experience I've ever had. Ordered an item back in May 2020, never received any updates about it being delayed. Called them up to ask questions, was told it would ship directly from manufacturers and they would provide an email with tracking number when it was shipped. Found the same item on another site that had said item in stock (previously didn't when initially looking) ordered from them. Requested item to be canceled and refunded. 2 months later and around 15 calls later finally got the refund, only after finding out the person I spoke to when I canceled the order never started the refund process like he said he did. read more

I was looking everywhere for a pioneer dj controller and Gear Club Direct was the only retailer that was able to fulfill my order. The service was great I am extremely happy with my dj gear. I'm a very satisfied customer and will be shopping here more in the future for sure! read more

DO NOT DO BUSINESS WITH THIS SHADY COMPANY. I recently purchased a DJ console from them online and they sold me a console that they didn't even have in stock. Then when I found out, I decided to upgrade to another console that they claimed to actually have. Then they didn't ship it out after 4 days. When I called and asked why they didn't ship it out yet, they couldn't provide an actual reason. I then decided that I will take my money somewhere else and I requested them to cancel my order. That was 3 weeks ago. My $1280 dollars STILL hasn't been returned to me and they insisted that the money would appear back into my account within 3-5 business days. They are lying to me and telling me that they have returned my money. Now I'm having to file a dispute against them and take legal action just to get my money back from these crooks. Please beware of this company. They will lie to you, take your money, and not send you the product that you purchased. read more

We site showed an item in stock and they reached out to to me 5 days later to say they are out of stock.

Ordered DJ equipment from them and when I called to check why it had not arrived yet, they told me it was on backorder. They have told me multiple times it would be shipping soon and 2 months later im still waiting... read more

Ordered a wireless bodypack microphone and receiver from their webpage. After several days of not seeing a shipping conformation I called the store and found out the item was back ordered. The item shipped a couple of days later, but the tracking number they sent me was wrong. After a three day search they were able to find the item and get me the tracking number, after almost a week after the item shipped, I received the wrong item. It took a couple of days to get the return label. They promised to send me the corrected item, but instead shipped the replacement back to the manufacturer. After over a week again I received the wrong item once again. Promising to fix the problem they insisted that the correct item was in the mail directly from the manufacturer and was being shipped expedited. After waiting a few days and not receiving a package, I called back to find out that the manufacturer no longer carries the item that I ordered. No phone calls, no communication, every time I call someone says they'll call me back and never do. I canceled the whole order and asked for a refund. I placed the original order on May 27, 2016. It is now July 14 and I still don't have a refund. This is the worst company I've ever done business with. Will be spreading the word to all other working musicians in my area. read more

Would rate lower than zero but that's not an option. Ordered a guitar pedal. Called me to say it was back ordered. No worries just cancel I told them. Never refunded my PayPal for the transaction, they don't respond to emails, have hung up on me three times, said they'd call back and never did. DO NOT GIVE THIS JOKE OF A BUSINESS YOUR MONEY. THEY ARE DISHONEST THIEVES AND NEED TO OWN UP TO IT read more

I placed an order and paid for for a Keytar. After several weeks, I began contacting the company for a status update, since it had not yet shipped. I made many attempts to contact them and never got the courtesy of a response. On November 2nd I filed a Paypal claim against Gear Club Direct, and FINALLY received some communication from them in the form of a refund with no explanation or apology. Bad business, bad communication. I will be ordering all future electronic instruments & components from a more reliable source. read more

Paid for item but never received it. Gear Club hasn't refunded my PayPal account. Getting run around from Mark. My advice is stay away from this company. read more

This review is based on my experience with Luis Garcia. To base off my experience with him in one word, it would be "scum". Advertises items on craigslist that his company sells on there website for MORE money. I know people like to make some extra coin on the side but this was a pathetic way to hurt reputation for a business that has been around. If the owner would like to contact me, I would be more then glad to assist him with information. Thanks read more

I won some American Audio HP-550 Snow headphones from Club Direct on April 23rd and it's been 4 months and still have not received them. I even posted on their page on Facebook and seconds after they message me saying "looks like we overlooked your headphones. We'll get them out first thing in the morning. Our apologies" on June 8th. I would not recommend to anyone to do service with them. They do scam contest for likes on Facebook and from what I hear from other reviewers they have scammed other people. read more

Ordered an electronic drum from Gear Club Direct, Received an order confirmation. 5 days later, received a notice of cancellation. Called them, they said the item was "discontinued," and they tried to sell me another product. Meanwhile, the item remains advertised on their own website. So I wasted nearly a week of my time ordering from them, and I now have to start all over. read more

Got a great deal on some amps from Manny. Their repair technician also fully repaired a Cerwin Vega amp and a Denon mixer (that Deltronics didn't want to bother with) that they didn't even have schematics for and with free estimates. Got both back in less than a week - fair pricing on both repairs. Deltronics took over 3 months to get two Pioneer CDJ-800s back to me the one time I went there. Color me impressed with GCD. I'll definitely be back. read more

I'm reading the same story on here about this place. I ordered a speaker to replace one that had gone bad. i'm in the middle of wedding season. they called me to say they didn't have the one i ordered but would give me another similar product (next model up). i was in a bind so i unfortunately agreed. a week later it was still "awaiting shipment" and i needed something immediately. i could see that the item i wanted was on amazon prime and i could get it in a day or two. so i called to cancel my order. they told me that it "may" have been shipped and they'd have to call the warehouse and would call me back. of course they never called back. so then i called again. i was told again that they'd have to get a tracking number and see if it shipped. i said i just wanted to cancel the order. they said i'd have to wait for it to ship, pay for the shipping fees ,and then ship it back! but they wouldnt even check to see if it had shipped. a week later it still says awaiting shipment. i've sent emails, i've called and have had no assistance, and now based on what i''m seeing here it looks like i might not even get my money back?! the item is only $250 so i'm not going to be able to afford to take legal action of any kind, so i dont know what my recourse would be, just suffer the loss? i guess i can dispute the charge with my credit card company? read more

I bought some American DJ LED lights since my old Vertigo light just gets too hot with its 2 x 300 watt halogen bulbs. I knew what I wanted but couldn't find it on their site so Luis and I chatted and he had them. They were about 15% cheaper than a local retailer with no tax and free shipping. The lights were shipped direct from American DJ in LA and arrived in less than a week, by Fed-x. They were new units, in factory boxes, and well packaged. I hooked them up this morning and they work as expected, look great and are as bright as the Vertigo was, possibly brighter, without the heat. I almost didn't give them a 5 star rating because they were late sending an order confirmation. I had to call twice. In fact, the lights arrived before the email confirmation from Manny. (I needed the order confirmation to register the warranty with American DJ.) Later that day, I got snail mail and there was a copy of the order and a credit card receipt, in a hand-addressed envelope. I may need 1 or possibly 2 more lights and I will use them again. I'm sorry others have had so much trouble. read more

Gear Club Direct told me an item was in stock when in fact it was back ordered and the order could not be filled. When I canceled the order and requested my card be refunded, I was told the card would be refunded. Days passed and it was not refunded. I called to follow up and again was told the refund was on the way. I have still not seen the refund after multiple calls. I am now having to dispute the charge on my card. read more