My experience on 4/20/2023 was one of the worst I've ever had with Dr. Elizabeth Hamilton. Appointment was scheduled for 12PM, so I arrived at 11:50AM. Completed check-in via my chart app to avoid having to fill out paperwork. At 12PM a man walks in with a box of food and a few minutes later a second man comes in and states he's with the first guy. 12:05PM I'm taken in the back to complete vitals and such, finished by 12:15PM. I sat in the room waiting to be seen by Dr. Hamilton. At approximately 12:20PM I hear her escorting a patient to the front office. Still sitting in the room, the lights went out (motion light). So I wave my hand to make the lights turn back on. Around 12:40PM I exit the room and proceed towards the front desk, only to find Dr. Hamilton standing in the doorway laughing and chatting it up with the two men. Made my way to the front desk and alerted the team I had been waiting in the back since 12:15PM. I was escorted back towards the room and met in the hallway by Shannon Littleton (Practice Manager). Shannon was very apologetic and stated she would escalate the issue to Dr. Hamilton's manager. Shortly thereafter, the two men came out of the room, along with Dr. Hamilton and I informed them I was a patient waiting to be seen by Dr. Hamilton. They responded, "we apologize, would you like some lunch?" In response, I stated no thank you, I'd like to be seen by Dr. Hamilton and get back to work (as I too was on the clock). After that exchange, Dr. Hamilton made her way to the room and stated, "I know you're mad Zerona but we can get this done". I stated, no I'd like to get my time back but that's impossible. We go through the process of addressing my concerns and I prepare to leave. I stated again, I wish I could get my time back. I was on the clock for work and needed to be in a meeting shortly. Dr. Hamilton's response, "oh well, that's a day in the doctor's office". Completely unacceptable. This was eye opening, shocking, and disheartening because I knew right then, I was on the quest to find another primary care physician. We all have bad days, but as a physician, it appeared she lacked the ability to apologize, respect, empathy, and compassion that day. I will not return to that practice to see any physician based on Dr. Hamilton's behavior.
Do yourself a favor and move on to the next doctor on your list. Dr. Elizabeth Hamilton is not the one for those of us that value our time. read more