Refused to replace shoes that fell apart after 2.5 months because they have "a 30-day policy."…read moreActually against the law per consumer code. Nice folks until you have a problem. Then they show their true colors.

Itzel is the reason you get shoes in person! She helped my son and then she helped me get the right…read morefit. When I asked her what she recommended for my high arch she showed me a pair that I missed. So much more comfortable and cute.

I ordered a very hard to find and hard to fit shoe they had in stock, and the order and experience…read morewas great! The order was easy to process, payment experience and options good, follow-up emails and tracking were good. Order shipped very quickly, much faster than I expected, and it arrived very quickly, well packaged, and was exactly what I exrected and was in great shape. I recommend them. I was not at the store, but this online experience was fantastic.

OMG, I have NEVER been so insulted in my LIFE! They sent me the wrong color boot, I called to…read moreensure I wouldn't be charged. In my email requesting the right color I said I couldn't tell if what they sent was black or brown (see pic below). When I called and spoke to the rudest man he said "You got to be kidding me if you can't tell if the boots are black or brown". I have NEVER been so insulted.

I ordered some shorts in March 2026. Still not delivered excuse was, they're very busy and not…read moreshipped yet. Won't refund because the order is being processed. I think the shorts are being made and shipped from China. Don't buy anything from them.

This company is a scam in my opinion. They took my money weeks ago, have not delivered anything,…read moreand send me AI-generated emails that provide not an estimate on a delivery date. I also don't think they have any connection to New York. I saw something where the are located in China or somewhere else overseas. Save your money. Don't order from this company!

Purchased a jacket online, it was on sale and not refundable. I communicated via email a number of…read moretimes and never received a response. The jacket I ordered is a men's size medium. It arrive today and there's absolutely no way it's a medium--I couldn't get my arms through it. I asked someone who wears a small to try it on and they couldn't either. It has to be women's sizing. Finally, it was advertised with a full price of $800, making the discount I received seem sizable. The full price on the garment tag shows it as $500, not $800. Just incredibly disappointed with my whole experience and will never shop here again.

Terrible customer service…read more Provided wrong stock counts on website for recent collection release. Refunded without warning or explanation after a considerable amount of time. For the stock that was available - waited over a month with no arrival, contacted the carrier but was referred to the 'sender' as the shipping label was created but the item was still awaiting. Meaning the stock was potentially lost sometime in-between leaving the store and arriving at the post office. Tried to avoid leaving a review but am receiving minimal clarity in their email responses. Slowly accepting will probably have to accept the loss. 10/10 will never shop here again. Hopefully Quiet Mountain Cafe will choose an alternative store to release through next time. Appalling.

Great deals, cute ladies shoes. They also have bags and other accessories. They had a really…read moreawesome sale, lots of shoes for $10.

This is my favorite boutique. Every order I have placed has made me so happy and I looked amazing!…read moreI'm still getting compliments from my birthday outfits months ago! Very professional, very knowledgeable on fashion and etc. Please visit the website, you won't be disappointed!

This location is located in the Kings Plaza Mall and I'm sure they won't be there much longer. The…read moresales associates are terrible at their job and do not value the black customers and our patronage. The manager is rude and isn't knowledgeable on proper customer service. Do go there for ANY of your MK purchases.

Everyone that we interacted with in the store was really nice & helpful…read more Greeted as soon as we walked in. Had a conversation about zodiac signs because I was telling my mom what I wanted for my birthday (*cough* March 11th *cough*) My mom went in to buy herself a Christmas present. Yes I know I'm writing this review in February, but she really just went to buy her Christmas present. My mother roamed around the store until she decided that she wanted sneakers. I don't know who this senior citizen thinks she is wanting Michael Kors sneakers, but I can't stop her, she my mama lol. The woman working the shoe department was very patient. I mean very patient. My mother is the most indecisive person ever. We walked in with the intent of getting a watch & left with sneakers, cologne, & perfume. The last two were for people at work. When she woke up the next morning, she decided that she was going to get the watch & return the gifts. Which by the way, I told her not to get anyway because they're going to think you're crazy giving them Christmas presents in February. They were very helpful with the returns & the purchasing of the watch she should've originally bought in the first place!

I've been wearing Lacoste for years and received a shirt as. Christmas gift. I went to the…read moreboutique to exchange for a larger size. I am not requesting a refund just a larger size. Employee would not do it without a receipt He's reading was we do t k ow what you paid for or. I explained there is no financial benefit to me by seeking a larger size nor any financial risk to the store. He did t want to near it. I walked out and they lost a 40 year customer. Terrible policy. No more purchases from them.

Great service and super clean. Employees were pretty helpful too. I hate shopping in person, but…read moredef appreciated this experience.