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    Gaurav Agarwal, DDS

    4.3 (6 reviews)
    Open 8:00 am - 5:00 pm

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    Tolley Dental - Winchester - After filling snapped off and became lodged in my gum. They had to dig at it and use suction to get the piece out

    Tolley Dental - Winchester

    4.1(28 reviews)
    0.1 mi

    2 minutes ago I have…read morebeen going to Dr.Tolley for about a year or two maybe longer. I love this Dental group they are so nice and when you walk in the door you feel welcome. The staff are caring and friendly people. Thank you LORD for my dentist and his staff.

    I will start by saying the medical team I interacted with was amazing. They billed the wrong…read moreinsurance (one given to them last year, before I was even a patient), and I paid much more out of pocket than I should have. This was an administrative issue, but how it was handled is where I became frustrated. On March 26th, they said they would bill the correct insurance. I checked my insurance portal to make sure the claim was registered for 3 weeks, and never saw it populate. I reached back out on April 16th to check on the status because I didn't see it on the insurance side at all. In an email correspondence on April 16th, I was told that they billed the correct insurance on March 26th, but that she would resubmit it to make sure. Coincidentally, I finally saw the claim registered on the portal and then received the EOB in the mail on April 29th. I emailed them on the 29th to let them know that I received my copy of the EOB and asked for the timeline and process of getting a refund for the overpayment. I did not hear back. I emailed again on May 5th to follow up -- again, no reply. I called on May 6th, and as told, everything was still pending. I let the lady know that I am showing that payment was issued. She said their insurance person would review and call me back the next day. I waited all day, the next day, and again ... no call back. I called them at 1pm to follow up because I knew they closed soon, and was told the insurance person went to run an errand and would be back within an hour. I waited by the phone for 2 hours until their closing time to receive the phone call, and you guessed it ... no phone call again. It wasn't until I reached out to my dental insurance company to help with my money being held with no response from Tolley. I finally was able to get assistance and speak with a manager. There was little to no accountability, and I was told repeatedly that they ignored my requests for calls/emails because they had no information to share. Communication was the root of this issue and continued to perpetuate it throughout the past month. They continued to stand by their reasoning of not answering my emails/calls. I am disappointed as I changed my insurance specifically to become a patient here, and while the medical team was phenomenal, the front desk team and leadership of the practice is lacking basic customer service skills.

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    Valley Pediatric Dentistry of Winchester

    Valley Pediatric Dentistry of Winchester

    2.3(3 reviews)
    0.0 mi

    Anita Applebee was very friendly, she was very considerate about my daughter's comfort during the…read morecleaning. She also explained proper bushing and care to my daughter.

    I had taken my son in to have a tooth extraction. He was put under general anesthesia. I had spoken…read morewith the doctor before hand. She had let me know that once he is asleep they will do additional x-rays and then bring out the treatment plan... once he was back and put to sleep, the assistant named erin came out and shared with me The treatment plan. The treatment plan had stated that he would have one tooth extraction and crowns put in his mouth. once his procedure was finished the doctor had brought me back into the room and had told me that he had three teeth removed. I was very confused for the simple fact that I DID NOT CONSENT TO AN ADDITION TWO TEETH BEING REMOVED NOR WAS I TOLD THAT INFORMATION IN THE TREATMENT PLAN .... I consented to one tooth extraction, and crowns. I said I knew nothing about the other TWO tooth being pulled NOR WAS THIS TOLD TO ME. She had asked me if the assistant had explained this to me. I stated she did not. She only stated that there was going to be one tooth pulled with the crowns. the doctor had told me that she would go out and speak with the assistant in regards to the situation. The doctor came back and stated that the assistant admitted to not telling me about the addition other teeth extractions and was so sorry that she did not mention to it. Also that she was going to handle the assistant. the doctor apologized and stated she was very sorry for what had happened. She would've never done the procedure if I if she would've known I didn't Consent. I said, this is very disappointing and and left me speechless as to how something like this could've happened to my child. I take him to have one tooth removed with the crowns and they had removed two additional teeth one of his mullers and two bottom front teeth. My child was not cared for in this situation what so ever. instead Of the doctor coming out and relaying to me the procedure plan with full and accurate information. They took it upon there self to act freely and preform two UNAUTHORIZED tooth extraction, without my consent. I got the chance to speak with the owner about it and he said that they do not just pull teeth to pull it and that the bottom teeth that were pulled was going to be very beneficial to my son and myself so that he didn't have to get braces when he got older. I stated this is very unacceptable and not ok. I hope no parent will have to endure something like this my 10 year old son is very hurt and confused as to why they pulled his bottom teeth out.

    Gaurav Agarwal, DDS - pediatric_dentists - Updated May 2026

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