So I took my daughter here for a consult. To say they are die hard fans of the invisalign would be an understatement. They only spoke on braces when asked about them and that was bare minimum responses. My daughter is 15. Just turned 15. She does not trust that her treatment will be successfully completed in the appropriate timeframe with invisalign simply because theyre removable. They have to be removed when anything passes your lips other than water. She changed her mind after we left the persuasive environment in the office. She sdaid she felt like they didnt want her to have the braces. This was on a Thursday. I called back to them on the following Monday and told them she wanted to do braces instead. I was told at that time they would like her to TRY the invisalign for 90 days. Then if she still wanted to switch she can. To me, you are not listening. I am the paying patient. This is MY childs choice. I was told they already started making her invisalign in the off site lab. I guess they must work Sat and Sun since it had only been one weekday since we had been there. It frustrated me. I then went to Morgan orthodontics where they are SO chill. Never felt like I didnt have a choice. My daughter absolutely loved them! We got quoted way less money and guess what? Same day braces. She got them on that day. They have great payment plans and are so personable. Skip the consult here at this plastic company and go to Morgan! This place wont even give me back the 200 I put down. Its insane. This was their fault for not listening to me in the 1st place. Period read more

We came here for an orthodontic consult and, unfortunately, it wasn't a good fit. We allotted one hour for the appointment and spent most of it waiting. We ultimately had to leave before ever meeting the doctor, which made the visit feel incomplete and frustrating. The technician first took a full digital scan/photo of my child's teeth. Immediately afterward, she said, "Now we'll do the X-rays," even though we had not consented to imaging at that stage. I declined, and there was some pushback. She then asked for the name of my regular dentist and phoned them to see if x-rays had been taken that they could use. But, those were considered out of date. A few minutes later, she returned with the digital scan and gave a detailed presentation of what treatment would likely involve, including a before-and-after simulation of my son's smile. All without X-rays. After the visit, I followed up with the office to ask whether they could provide any general treatment guidance or even a range for costs based on the digital scan and other information they had available. Each time, they were firm that no pricing of any kind would be discussed until new Panorex and Ceph films were taken. To be clear, I'm not opposed to X-rays once I have decided to move forward with this orthodontic practice. But pushing imaging before providing preliminary pricing created a high-pressure experience rather than an informative consultation. Upon reflection, I felt like this was being done to "lock us in" to their practice. Other orthodontic practices we've visited were able to discuss likely treatment options and provide a non-binding cost range based on the clinical exam and digital scan alone We are intentionally getting three consults and want to avoid having several sets of radiographs done unnecessarily. I raised this repeatedly. Part of their pushback is that the X-ray is "free," but that is not the point. I am not looking to expose my child to unnecessary radiation, in accordance to widely accepted medical safety guidelines. The office emphasized that they follow ALARA guidelines, but requiring X-rays before offering even basic consult information felt inconsistent with that principle. I also made it clear during our email exchange that I would be leaving a review about this policy, so they were fully aware of my concerns and had many opportunities to provide an estimate of any kind, but they reiterated that no estimate of any type would be provided without imaging. This, in my view, is not a useful consultation and a big misuse of my time. Overall, there are many orthodontic practices to choose from, and I'm very glad we looked at other options. While this office is quick to promote its high ratings, our experience did not reflect what those reviews suggest. read more

Doctors are great but it's basically a warehouse. You have to use the app to communicate when in treatment. Wait times duing an appt are long. Not ideal but they have a bit of a monopoly. read more

SVO was absolutely amazing!!! I was visiting from out of town and broke a bracket, they got me in right away and taken care of, I could not have been more pleased with their service!!! Would highly recommend for anyone. read more

Excellent experience. Friendly staff and great atmosphere. Very positive experience!

I am not giving this place any stars. I called to make a appointment for my child and specifically asked if my insurance was excepted and after providing my insurance they told me yes it wasn't a problem. Show up for the appointment and they tell me they don't take my child's insurance but tell me they can still do a free consultation. But once the doctor found out I wouldn't be getting the work done through them they refused to see my child for her so called consultation. Absolute waist of my time!!! Do not go here!!! read more

This place is the best, the workers are amazing, and fast. Their work is very professional and the way they do things is amazing. If you come here you are guaranteed to get the best quality. I love this place! read more

Shenandoah Valley orthodontics has been the best in the world! Their staff is so gentle and kind! They really do work wonders! I have a few friends who go there too! They all agree that Shenandoah Valley orthodontics are great! My teeth are on their way to success! When I do get my braces off I will be a bit sad that I can not go back there anymore. But 5 out of 5 stars! -Bray .D read more

Fantastic practice. From the lovely office staff, the beautiful facility to the well organized and modern systems. The doctors are not pushy and won't recommend starting service unnecessarily. My oldest daughter was recommended to wait a few years and got her braces as a 13 year old. She's halfway through her treatment and very pleased so far. read more

This is my 2nd time dealing with Shenandoah Valley Orthodontics and they are great. Very friendly staff, funny doctors, easy locations and appointment times. If I ever have to do this again, I would definitely go back to Shenandoah Valley Orthodontics. read more

Got the tour when we went there initially. Very impressive. Very welcoming. Unfortunately they are so overbooked that you can't get an appointment on reasonable notice. You can't get a bracket fixed without an appointment. They aren't open on Fridays. They aren't open on Saturdays. They are not open, for the most part, after school hours. If you have an active kid, you should probably go somewhere else. If you kid is a schlub in front of the TV, this will probably work fine for you. We had an orthodontist where we used to live who could get you in within 48 hours, no issues. If it was a broken bracket, you could just get them in the same day. read more

The entire staff from the doctors to the assistants are all wonderful. We've had two go through braces-one more to go and would not go anywhere else! read more

First time visit for ortho consult. Family friendly office with very personable and professional staff. Great that they have 2 locations-- Winchester and Front Royal. read more

Staff are very friendly and helpful. Facilities are top notch. Would give five stars but I was given the wrong fee information when scheduling a procedure and was charged 50% more than quoted. Mistakes happen to the best of us, but for me that's an impactful one. read more