This was the best experience I've had with any home product service! Michael Dean is not only…read moreprofessional but came by my house with samples the same day I called -- he lives nearby. His e mail communication is almost instant and he explains everything. The quartz is beautiful and the installers, Denny and Lucas did a perfect job! The countertop is level and I can't even see the seam. They are both very professional. We are very particular and this whole process has been easy with a great result! I would highly recommend Countertop Factory as the other reviewers seemed to have the same experience! Top Notch!!!

I am simply overjoyed and nearly in tears. I have the most beautiful counters and the best…read moreexperience with this company. I hired K Alexander Kitchen and Bath Designers to renovate my kitchen. I had formica Laminates but wanted to update my counters to Quartz. I'd interviewed other companies but thought with a design firm, it would be less stress, a one-stop shop, and they would do the heavy work for me. I've not had the best success with renovations. Being a single female, it is common knowledge that we are usually victims of predators, and for those experiences, I don't go half-cocked but try to be as informed as possible. Even doing due diligence, I still found myself in a 4 month nightmare. They subcontracted with Natural Gallery Stone Kitchen and Bath, and it was an absolute nightmare. I expressed strongly to them that I was having Ankle replacement surgery September 3 and wanted to have it done prior. We discussed this in the latter part of April and began in May. I have been without a working kitchen since then. It wasn't money because I paid upfront and in full. Natural Gallery took their sweet time. The fabrication was terrible, the hole for the faucet wasn't centered and the stone's sheen was inconsistent. It was a high gloss stone but the fabrication caused matte, rough and inconsistent textures. Not to belabor the problem but I was so stressed that I became ill. I thought that I would still be without counters, a sink or a finished product that it flared my Lupus. I was washing my dishes in the bathroom. I literally prayed and was directed to The Countertop Factory. I'd just left a company on Glenwood Ave that I was unavailable, detached, and wouldn't return calls. I sat in a gas station parking lot crying. I Googled Countertop installers, and right down the street is The Countertop Factory! I spoke to a lovely person named Haven. Haven was empathetic and kind. I met with her the very day. I was shown stone and different edges. I also met Nick and Erick. We came up with a game plan. Within 2 weeks of my initial meeting, I have a beautiful kitchen that I'd still be waiting for with the other company. Chris and Michael came today and meticulously installed the cabinets. Every effort to detail was met. Wes is a supervisor. He is direct but considerate. I was so nervous about the job but he promised to take care of me and he did just that. It I'd hard to find companies that care. Workmanship, craftsmanship, and pride are a thing of the past in most cases, but I was blessed to have found a company that puts their customers first, and their reputation for excellence is well earned. The cost is worth every penny because you get what you pay for. If it seems like I am gushing, it is because I am. I highly recommend them! I appreciate everything that this company and the staff has done for me.

Outstanding service to provide a great solution to a challenging hardware problem. The staff is…read morevery knowledgeable about many different hardware brands and was able to direct me to door hardware that is functional, stylish and meets my budget and delivery objectives. They made a number of calls to different manufacturers to answer questions about lead time and special requirements for my total home renovation, Highly recommend!

I don't like writing negative reviews for small stores but my goodness they wanted me out of the…read morestore. I've purchased door knobs from this place in the past. Went in for about 12 cabinet pulls. A woman with a nervous and odd affect told me 80x they don't carry them on display and then showed me some brochures but kept saying the ones I would want they don't have a catalogue for? She was discouraging me from buying from them. Point taken. I'll purchase elsewhere.

Great service. Quality work. And the price I was quoted. What more can you ask for? I would…read moredefinitely hire the Elite Design team again... and I will.

Valentina Cordoba offers nothing Elite about her services. I…read moreended up paying $31k out of $41 for a Lowe's builder grade master bathroom and she never gave us faucets, mirrors, lights or vanities!! She only brought me Lowe's Tile even after I said I didn't want it. All the tile was heavily discounted or being discontinued. She charged us $15,250.60 for the shower and she didn't want to tile to the ceiling. The tile butted out from the crown so much so that we had to have the crown removed and replaced in the shower, which she charged us $2156 for 3 pieces of crown molding. I had to buy more tile from Lowe's later on and it was $3.50 a piece. In a meeting, she mentioned how she wouldn't work with someone who had their own tile even though she kept referring to a client and showing me photos who spent $50k on their bath. Lo and behold she let it slip how that client had their own tile. However, she loved to reference that photo. We paid her $2449.50 to supply and install a frameless shower door. The first shower was broken. She accused us of breaking it! It took total 8 weeks when it was supposed to be 4 weeks and we only got a partial bathroom. Eventually we did get a replacement shower but she refused to just refund that money from the contract and let us have it installed with my new contractor. She only offered a new shower which she ordered on Wayfair for $500. We paid her $412.30 for vanity lights. I was able to see these because she had them delivered to my house. They were $30 each from Amazon! They looked so cheap and dinky. We paid her $375 for mirrors. After seeing the lights, I refused the mirror. In good faith, I gave her back the Delta faucets over $475 with explicit warning that we would not pay for them. She gave some ridiculous reason about insurance and those faucets. At every turn her answers were no, can't be done or pay more. At one point, she told me the look I wanted for my niche was an AI generated photo and that it wasn't real! It was such a farce. We went round and round over a basic built in look I decided for the niches. She talked me out of one large niche instead of 2 citing it would look messy with my bottles. At the time, I agreed. I hate them now because I lost precious space and her worker shorted me even more space by leaving excessive tile overhang all around. To achieve this look, a carpenter needed to perform a miter cut. She referred to her guy as a 'master carpenter.' Any master carpenter should be able to perform a miter cut. Either her 'master carpenter' could not do it or she just refused. She never said why or gave the option for us to pay extra for this one. She cost me a 15 year warranty with my heated floor, which initially she only wanted to do a strip from the door to toilet. She charged me $2778.75 for that strip then told me for $400 more, I could have the entire floor. Of course we chose the whole floor. I had a previous quote from another contractor for $2k on that floor. We now have a 10 year warranty because she didn't own the megohmmeter to perform all the necessary tests required by Schluter for the floor. She also almost ruined my lifetime warranty on parts because she didn't use the specific mortar required. Thankfully, I caught it in time for them to purchase the correct mortar. She refused to give me the warranty info during the installation process which would have clarified she didn't have the meter. She waited until the end and beyond with my husband and I begging her for the warranty information. She was completely unorganized and tried to appear more important than we think she was. Her assistant LIVES in INDIA! She's so cheap she employs a woman who has to work nights to answer your emails. Even her subcontractors, electricians, refuse to work with her anymore. The electrician apologized to me one day because he was standing there during a conversation with me, Valentina and her workers, which btw, she sent her workers home then, stating they were frustrated. Her spanish only speaking workers looked confused. It was 10:30am and they'd only been there maybe an hour. The electrician apologized for Valentina on that day and told me I wasn't the only person who had issues dealing with her, that she can be aggressive and bully ppl into doing what she wants instead of the homeowner. The kicker and the reason we fired Valentina was because she measured the vanities incorrectly. She wanted to cut my door trim or better yet, she wanted her 'master carpenter' to cut the back of the vanity, which may have affected the drawers. She wanted to charge us a custom fee on top of that if they were cut, after the $10k we spent for the vanities. I learned just how inexpensive those vanities were during this process. She later charged us $1500 for a restocking fee for those vanities!! She said she would, "write off that remaining balance for us." Yelp cut me off at 5000 words

They arrived on time and did an outstanding job with the installation. They were very professional,…read moreexplained what they were doing , how to clean and maintain the granite countertop. We are very pleased with the whole experience. I highly recommend them.

We got both our kitchen and bathroom remodeled through Faris. It was a wonderful experience working…read morewith him. The attention to detail and excellent work ethic is what stands out for me. I would not hesitate to recommend The Countertop Guy to anyone that is looking for a good quality and value. Appreciate everything he and his team has done for us.

We needed to replace the broken glass in the lower half of a second story 1931 window and Durham…read moreGlass made the appt for 2 days out (it wasn't an emergency) and they communicated about their policies and were on time on appt day! They provided a fair quote, we reviewed it and the crew replaced the window glass within a few hours. We were very pleased! They even saved a large (unbroken) piece of the historical "wavy" glass in case we have a small pane repair in the future. Very thoughtful!

These guys are the best. My store was broken into and the glass door was completely shattered. I…read morecalled Windows and Glass and Chad offered to come in to fix it, even though it was late at night. They did an excellent job and replaced the broken glass with a sturdier glass. They even cleaned up the shattered glass pieces on the floor, and the store front looked brand new. These guys are truly the best. I would 100% recommend.

Love our new windows! We had moisture between the glass. I thought we would need new windows. I was…read moredelighted to find we could just replace the glass. It saved a lot of money! Technicians were on time and did a great job. Thanks, Brian.

Very straight forward, excellent customer service and very fair pricing…read more I recently had my countertops replaced by Blue Pearl Granite & Marble, and the entire experience exceeded my expectations. From the initial consultation to the final installation, their team was professional, knowledgeable, and easy to work with. They offered a great selection of granite and marble options, and I never felt rushed while making my decision. The staff took the time to explain the differences in materials, durability, and maintenance, which helped me choose the perfect countertop for my kitchen. The installation process was smooth and efficient. The crew arrived on time, worked carefully, and paid attention to every detail. The finished result is absolutely beautiful--the craftsmanship is top-notch, and the fit is seamless. What stood out most was their customer service. They communicated clearly throughout the process and made sure I was satisfied every step of the way. It's clear they take pride in their work. I highly recommend Blue Pearl Granite & Marble to anyone looking for high-quality countertop replacement. They deliver excellent results with professionalism and care.

I met with Nick at the Bath Shop this week and had a terrific experience…read more Great team of people and they have awesome showroom that really helps you visualize the project end state. Thanks y'all!

The finishes are beautiful! Design ideas were innovative and solved some issues for us with our…read moreoriginal house design.