I was introduced to Gator Vinyl and the world of vinyl in general by a friend of mine. I had NO idea what to expect when I first visited and oh boy was I impressed. The store itself is packed with items and a tight fit for sure, but I am not complaining! They had everything under the sun for vinyl, crafting and blanks. The T-shirt selection is amazing, every color and size you could want at VERY reasonable prices. They have plenty of blanks from cozies, license plates, bows, children's clothing, jackets, etc etc etc! Their sublimation blanks are coming in strong as well, a great selection of 100% polyester and poly cotton blends, cups, tumblers, coasters, sublimation vinyl and more I have not even looked at yet, every time I go they have something new in to play with! Oh and the VINYL! Sooooo many options. They have a HUGE selection of permanent vinyl as well as Heat Transfer, from patters, to glitter, to just about every color of the rainbow in matte and/or glossy.
Now let's talk about customer service... I do not think I have encountered such consistent good customer service in a long time. Most of the times I have visited have been fairly busy and the employees are working hard at various tasks or helping other customers. I have asked many questions about various products, inventory and have always gotten informed answers. If one person did not know they found the person who did know the answer. I was quite amazed with the effort to help me out in gaining swatches to show clients, beyond what I would have imagined. I have been in the market for a Cameo 4 and their prices were comparable but I found an online location that had it cheaper, but since I have had such great experiences I made the decision to buy local.
Less than a week later the Cameo went on sale at Gator and not expecting to get a refund (Exchanges only with receipt 30 days) I sent a Facebook message to see if it was possible to get a store credit on the difference.
I got a prompt response to come on in with the receipt during the sale. I returned with the receipt and was happily given a store credit for the difference in price. Talk about a kid in a candy store!
I look forward to working with Gator Vinyl for a long time to come and would recommend them to anyone crafter or otherwise. You cannot go wrong with the exceptional customer service, reasonable prices, and an owner with a human touch. read more