I put out a request for airfare on Spector's website and they write back saying that everything is…read morecompletely booked for the next six months to my desired destination! Funny, I was just looking at Virgin Atlantic's website, and they had flights available... Spector does get a second star for answering my email on a Sunday, though.

The pros: Spector Travel is very good about responding to e-mail requests in a timely manner…read more The cons: They don't even pretend to care about your business if you're a budget traveller. I sent in a request and someone answered within the same day asking what my budget was. I was ecstatic. I wrote a reply back and immediately got an e-mail saying "You are talking about ($ amount) -- sorry, we are unable to help." I wrote back, asking if I could have a quote and what the average price was for the itinerary I needed. No response. I left a phone message. Still no response. So I went to a travel agency down the street from my house. Not only did I get the plane ticket I wanted at about the same price I was asking for, they were soooo much more accomodating. I'm even sending postcards to my travel agent. :D

What a wonderful, independently owned company right here in Scituate Harbor! I have used Scituate…read moreharbor travel to price out vacations that I already priced on line and they end up finding me better vacations for the same price or less. Michelle has the expertise and experience to guide you through booking the perfect vacation. I always felt like I would waste so much time trying to figure out the right place to stay to fit my families needs, but once I found this office I was sure I would never waste hours of my life again. They know all the best resorts, hotels, and places to visit and help you organize your trip within your budget. I highly recommend using Scituate Harbor Travel for all of your travel needs, they are awesome!

This is the worst travel agency. we just wanted to have a nice honeymoon, instead we ended up at…read morea resort over loaded with kids.. We were told this resort was perfect for a honeymoon apparently not. Decided to go complain to this travel agency but the woman in my opinion was drunk and didn't care to listen. If this is how you run your business I hope you go broke. Thanks for the worst honeymoon.

I am part of the 2nd generation of avid fans who would not consider making any plans without the…read morealways "Spot-On' advice of Freda, Kathy & Bob. My parents connected me with Freda about 20 years ago and I certainly expect my children will use Puritan as well! Thanks for all you do!

I have used Puritan Travel for a few years now. This is by far, hands down , the best travel…read moreagency in the Boston area, or anywhere, for that matter! This company really knows how to arrange a fabulous trip for you and your family. The deals they have gotten me are unheard of. Freda Foley is so kind and a true professional. I don't go anywhere without them. They are #1

It was anything but an enchanted memory .We booked a family cruise for 13 people on Royal Caribbean…read more.We had many issues on board with false charges and denial of prepaid services. After returning home we informed enchanted memories and was told to fight all charges with our bank and RCC which we did and spent hours and hours building a case.Enchanted memories was unable to provide us with any receipts or documentation to help support our case and RCC would only provide a final onboard statement which was basically a grand total so all that was offered . We asked to meet with Vince to discuss this problem and instead Marie came, her suggestions actually worsened the problem , we asked for an additional meet to provide them more additional information that we have. Thay have basically blown us off. Their answer to a Customer who spent 30K through their business was to offer a $200 credit towards the next trip we book through them as if we would actually use them again. Do yourself a favor. Book a cruise yourself stay away from Enchanted memories

I'm struggling to write this review. There were a lot of great things about the trip (and…read moreaccommodations) and a lot of things that were beyond what the travel agency had any control to fix (delayed flights). And then there were things I just didn't understand the rationale and (my fault) didn't question it. We also typically don't work with travel agencies so for my immediate family it was a very steep learning curve to know what questions to ask, (or when they needed to be informed of things if travel logistics changed.) Very thankful for the agency setting up the courier vans for our family of 8, this was something I definitely appreciated them coordinating a lot. The hotel choices overall were great (Catania and Taormina high marks). Hotel in Caltigirone was good too, great breakfast spread. The Positano hotel was ok, it advertised a fitness center but we were told none existed and the tennis court was overrun with weeds. In hindsight, if I fly with my elderly father again to Positano, we will need the agency (any agency) to understand hotels with lots of stairs are difficult - this was also something I didn't realize was even a problem until we were at the property overseas and also seeing during the trip how he was having a hard time with stairs. The private tour through Positano was **great**, the driver would drop us off, we would shop and eat then get back on the bus. The agency team and our in country contacts overall were really great to work with, very patient with my core family and very understanding and accommodating when we had to make adjustments to the scheduled plan (ie teenagers shouldn't go to a winery, cancelling a boat tour because it would be too much for my kids and father to endure, etc.). They were super on the spot finding my father, brother and SIL another hotel because the one that was initially booked didn't look like the pictures (and was extremely sketchy and my dad didn't feel comfortable being there. Also I heard the staff was extremely unhelpful). I would expect the agency's in country team view the properties themselves if it's going to be on the list of recommendations, and not go by the hotel website pictures. What I didn't appreciate was 3 flights to get to our destination from my point of origin. In my own searches we could have gotten there with two flights on my airline of choice and it baffles me why the agency made these choices. It was $2,200 more on an airline that was absolutely terrible and 3 of my flights were late throughout the trip. But again (my fault) I didn't look closely enough and didn't speak up until it was too late. Next time I will book my own flights. I didn't realize I needed to scrutinize the itinerary so much overall, but my experience travel agencies is very limited so this may be standard practice or expectation of customers. I don't know if this was in control of the agency or not but it seemed odd we had to fly to Rome in order to get to Naples from Catania. It might be there are no direct flights anywhere offered, however we lost half a day traveling and flight delays caused a lot of stress for my family because we were literally sprinting through Rome's airport to make our connecting flight. Overall, they were really great helping us with ground logistics, very patient with us, very accommodating when we had to change last minute and for the most part the hotels were solid choices. My 4 star ranking is due to the 3 flights to and from Europe. Next time I will book my own flights but would consider using them to book hotels and ground transport.

THIS is THE place to go for traveling to JAPAN…read more I booked a trip to Japan in the middle of my summer back at home in the SF Bay Area. Luckily, i found a round trip ticket for just under three weeks to Tokyo from SF for under a grand. Still, I wanted to backpack through Japan, visit at least 4-5 cities, and fit everything into a modest budget. After some research online (and Japanese tourism has awesome research available), I stumbled upon IACE travel. The staff is SO nice. Honestly, I had no idea what I was doing, and the girl that helped me out Ritsuko, sat with me for about 40 mins going through various sample trips and agendas, despite the fact that I had not bought a single thing! She walked me through where to eat, where to stay, how long to be there....just awesome. I walked in needing a JR Rail Pass, and when I got down to it, she was so efficient and helpful in getting me one. And I walked out with it. Even after, I emailed her my ideas and she helped me plan my trip around them. After the trip, my 17 days visiting Tokyo, Hiroshima, Kyoto, Osaka, Kobe, Sendai, Yokohama, Nara, and Mt. Fuji were amazing. And even though I could have gotten the JR pass somewhere else, I don't think I could have gotten better advice and trip planning help than here.

iace rules! Dec. 29th tickets purchased…read more My friend from Japan (an amazing plane ticket scammer, she came to Boston 2 January's ago for $600 even, round trip!) recommended the link to iace. I looked all year at the rise and non-fall of ticket prices to Tokyo. Her Tokyo wedding is in Jan. So, when Nov., Dec, rolled around, I felt like a bad planner. Who knew (well, perhaps baby Jesus knew?) that on Dec. 25th bored at my families gathering- I would click the link to find "round trip airfare to Tokyo Jan 3rd to Feb (something or other) $500*plus fuel!" This was cheaper than the $860-$1200 tickets I stalked all year round. The total came to $740 for a Jan. 17Th-Jan 27Th (Thurs- Sun) visit. I must declare that In my last minutes of planning there could be no deal finer. * will be updated after flight experience, potential problem's, etc...... **4 stars and not 5, why? because 5 stars would be a free ticket.

This review is for two specific reasons. My corporate travel needs and my personal travel needs. My…read morecompany works with Malmberg travel and I have to say, Beth and Mark are outstanding. Thank you for always making my life easier. They are very quick to help, and do not give up until our executives are happy. I would like to also mention Sandy Fell. She recently helped me with some group booking out of the country, and everything went flawlessly. I know it's not easy to coordinate with international hotels, and Sandy was very responsive and thorough. I will continue to use Malmberg travel and I would highly suggest it for any travel needs whether big or small. Thank you Sandy, Beth & Mark!

Disappointed, as I have read such rave reviews about this travel agency. I sent an inquiry via…read moretheir online mailbox a while back, but haven't gotten a response. I imagine they are too busy for a new customer.

If I could give zero stars I would. From the start to finish this company was a nightmare to deal…read morewith. There was zero follow through, no clear communication and horrible..I mean horrible customer service. When you use a travel agency, you expect them to take care of the details, to have your best interest at the top of their list. We literally had to chase our travel agent Andrea down at every turn to get information out of her. She was never available for a telephone call and used her personal life as excuses to why she couldn't have a call or two with us. Also saying that she has 300 or something clients. Like that is our fault why she can't gove us great service. There was a whole bunch of mumbo jumbo from this agency in regards fo our cruise. They told us a bunch of hog wash as we spoke with the Celebrity cruise representative on the ship. They told we'd be on a priority list to bid for an upgraded room. However, when we arrived on the ship, Celebrity had no record of that. We booked two cabins over half a year in advance and the cabins were not near each other. They also had obstructed views. Imagine paying for a balcony room and getting a view of the lifeboat. The best part was that Susan Peavey blamed us. I'll tell you what I've worked in the hospitality industry for over 20 years (luxury brand/5 star hotels)...never, ever, ever woukd I blame my guests. I also go above and beyond to give each client 5 star service. I anticipate their needs etc. This cruise was a 60th birthday celebration for my friends and a special treat for me as I finished radiation and chemo for breast cancer. I deal with travel agents every day in my line of work. 99 percent of them are outstanding. They have every detail down to a T. As they know the importance of building lasting business relationships with their customers. This agency waa the 1 percent that could care less. Here's the thing: In the service/hospitality industry mistakes are going to happen. Things that out of the provider's control. It's the recovery that matters. It's about making the wrong right We didn't feel like we mattered or were taken care of. We could have booked it on our own and had a less stressful and more delightful experience.