Had a stuck valve cap and the whole valve stem needed to be replaced. They immediately fit me in,…read morewere incredibly kind, and charged an extremely fair price. As a young woman, going for car repair can be stressful but these guys were really fantastic, I can not recommend them enough.

I was in a bind when a key part of the undercarriage of my very old Ford broke and driving the car…read morewas suddenly a very dangerous activity. I happened to be in Gorham, staying with friends whose parents always took their cars to A and A. A and A fit me right into their schedule - assessed the car, did a speedy and professional job - and sent me on my way. They could have easily convinced me that more work or new parts were needed. But none of that! They were straightfoward and fair - and even friendly on top of it all. Wonderful local business. Thank you, A and A.

Both the gentleman at the desk as well as the mechanic doing my oil change were very friendly.read more

Pulled into their EMPTY parking lot to check my map on my phone on a long drive. I wasn't there for…read moreeven two minutes before getting chased away by the owner because I shouldn't park in front of his business because that's rude. You know what's rude? Not even allowing someone to take a moment to safely use their phone off the road. Not very neighborly. Needless to say, if I needed car service I wouldn't go here.

On a long road trip from Maine to New York in my 2005 Subaru. My front tire started making a funny…read moresound so I brought it here. They told me the lug nuts were loose, and fixed them in five minutes for no charge. Thank you guys!!

Highly recommend, very friendly also felt very comfortable. My mother and I were on our way too our…read morelittle getaway and our car broke down, they have been helping us for 4+ hours, the man working on our car was very nice and went out of his way to stay late and work on it, highly recommend this place, they have very hard workers definitely will spread the word

Awesome service and price matching makes this place a no brainer! They are really good at what…read morethey do and are a pleasure to interact with. No scamming, just really good service and done in a timely fashion.

We went there had 4 tires change and they did a FREE overall inspection...After the inspection…read more they had laundry list of problems and as someone who's been involved in automotive repairs and bodywork for a lifetime 70+ years old, I have to say these guy's are bunch hacks and jackals saying I needed a wheel bearing, battery and new cables, brake work and oil leaks...it needs none of those part's, the cars parked in side all the time an there's no oil on the floor... They think everybody dumb an they can take advantage of people...So moral of the story... BUYER BEWARE

The experience buying my new Chevy Silverado 1500 LTZ last year was going great until I was left a…read morevoicemail by Dave that they would only pay for buffing of scratches and my Vermont inspection if I gave him a perfect survey. Needless to say I was very disappointed to feel i was being coerced into giving positive feedback. I didn't give a perfect survey so I therefore I never received any compensation. I won't be returning to them for future purchases. Felt that it was inappropriate for the salesman to bribe me like that so I paid for said services myself

Here is a 6 month follow up since every post on here shows people that are happy because they're…read morebuying a new vehicle. The truck was not as it seamed and neither was the service. Once we drove it off the lot, just how much rust it had became very apparent. I'm currently trying to sell it and these guys refuse to take it back, even at their own appraisal price. Oh how I miss my Toyota! I sold the Toyota for thousands more than I paid for it. This worthless GM product I can't even give it away. I will be avoiding this dealership in the future since it's clear they only care about their clients up until they drive away and will not stand behind their products.

Do NOT use their service department. Technicians only know how to hook up a computer & not truly…read morediagnose issues. Took 4.5 weeks to get an appointment. Told me I need a new catalytic converter but couldn't tell me why. Quoted $2500 to replace 1 catalytic converter. I've called 4 other places & haven't got a quote over $850. This place is a scam!! Do not use service department!!!

I drive an hour to get there for a 1:00 pm appointment for a simple oil change. I'm there at 1:00…read morepromptly and STILL there at 2:50 pm waiting. I spoke to the service advisor and she said it would be right out. I'm thinking that almost 2 hours for a simple oil change is quite excessive without so much as an apology. I did save a few bucks by trading there, but I'm going to rethink my upcoming trade.

I've been going here for years - they are reliable, do great work, and are reasonably priced…read more Wouldn't go anywhere else in the area.

I've been going here for years for all my car needs (14 to be exact) and I have always been treated…read morefairly and with respect. These people know their stuff. Literally the only place I will trust with my car. I know I am getting a fair price and quality work when I leave my car with Berlin Auto Mart. 10/10 would recommend.

This is my third lease with Berlin City. The first time I worked with Jeff Croteau - and he was…read moreamazing. From the moment that he stepped up to help walk me through the process of leasing a vehicle I have never felt more cared for and comfortable leasing a vehicle. He became a trusted person for me. So, when it was time to lease my next vehicle - during COVID no less - he was right there again helping me through the process. He kept his eyes open and reached out immediately when a vehicle became available. Now, SEVEN years later, I again work with Jeff for my lease. He knew I had wanted to keep my vehicle, but it just wasn't practical. So, he helped me find another vehicle to love. He worked tirelessly to get me into my new Nissan. But he didn't stop there. My husband also needed a vehicle. He had been upside down with his vehicle, but we sold it and used the extra towards the downpayment for my husband's lease. Jeff got both of us the vehicles we wanted and needed in the same day. He worked overtime to make sure we got approved and out the door that night with two new leases. If it wasn't for him, it would never have happened. He is amazing and an asset to BC. A day will come when he is no longer there... but I am so honored and happy to know that he has been my forever guide through three personal leases and another for my husband.

Extremely Frustrating and Unprofessional Experience…read more I am beyond disappointed with the service I received at Berlin City Toyota. I made my first appointment because all the warning lights came on during a trip. While there, I also asked them to look at an issue with the tailgate not soft-opening properly. My vehicle was still under an extended warranty, and they ordered parts to fix both problems. When I returned for my second appointment, they apologized and said they could only fix the sensor issue that day and that I'd have to come back yet again for the tailgate repair -- even though they knew it was a three-hour round trip for me. When the parts finally arrived, they came to get my truck, which I appreciated. However, they suggested replacing the hinges (which weren't covered under warranty) and charged me for that work. Less than three weeks later -- after opening the tailgate only a handful of times -- it broke again. When I called first thing Monday morning, they made me another appointment. After looking at the truck, the service tech asked if I had put "heavy things" on the tailgate, which felt insulting and accusatory. I told him absolutely not -- I simply opened it, and it slammed down because the assist clearly wasn't working. They agreed to order parts again and scheduled me for yet another appointment. By the time I returned for the fifth time at the end of September, they suddenly claimed it was a "different issue" and refused to cover it under warranty. That's absurd -- it was the same problem they supposedly fixed less than a month earlier. After five appointments, wasted time, multiple long drives, and a complete lack of accountability, I've lost all trust in their service department. The way I was treated -- especially being made to feel at fault for their shoddy work -- was unprofessional and disrespectful. I will not be returning and would strongly caution others to think twice before trusting Berlin City Toyota with their vehicle.

This use to be good dealership, not anymore. My vehicle had an issue that was under warranty and…read moreone that was not. When the parts came in I left the vehicle. The maintenance department said it would take all day. Seven days later they said it was done. I asked about the non-warranty issue and they had forgotten to address it. It took them two days to adjust the parking brake. Meanwhile I had to leave town and Berlin City said we will "deliver your car to your house while you're gone". Great! The delivery driver left my passenger window open and it rained in my vehicle! Of course it was a weekend when I returned home to this and the maintenance department is not available. It took 4 days of pulling up the carpet and putting fans on it myself to dry it out. I contacted Berlin's maintenance department on Monday and of course "the maintenance manager is busy, but we'll get him the message". The manager never contacted me. Unfortunately Berlin City owns the two closest dealerships to me. I think a local hack repair shop could do a better job.

Update: Because neither the salesman nor the business manager replied to my emails, phone calls nor…read moretexts in which I requested verification that I have warranty coverage, and if so, what exactly is covered, I contacted the Summit Administrative Services, who administers service contracts for Berlin City. The competent representative mentioned I should have been provided with a pamphlet describing my coverage and how to use it. She also sent a copy of the 7 page contract that includes all of the details. The salesman at Berlin City Honda only sent the first page. I'm changing my rating from 1 to 3 stars because the owner did instruct his staff to provide what appears to be a good policy in lieu of the Honda Certification I should have received at the time of sale. It should not have taken so much time and effort.