1. Gates Heating & Cooling

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South Lyon, MI

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Gates Heating & Cooling

5.0 (1 review)
Open • Open 24 hours

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Family Plumbing

Family Plumbing

(3 reviews)

I needed to get my sprinkler system inspected for Oakland county in quick order, and Family…read morePlumbing responded quickly to help. They were super nice and very accommodating. Thanks!

Michigan law requires our backflow preventer device be tested, so I arranged with Family Plumbing,…read morewho is licensed to do such testing, to perform my test and my neighbor's test for $45.00 each. They failed my device, took my check that I had left for them, and their receipt noted "non-testable device needs to be brought up to code". I contacted the City of Novi and their cross connection specialist, Kevin Roby, came to my house to check out my backflow preventer device. It was not a device he was familiar with, but he contacted the manufacturer and determined it to be an approved device. What it boils down to, Family Plumbing did not have the correct size adapters to connect their gauge to my device, so they failed the device without ever connecting their gauge to it. I contacted them to complain, leaving a voice mail message because they never answer their phone. Kevin Roby, the City employee, also contacted them. About 10 days later they returned, this time with the plumber Don bringing the owner, his Dad. Still, they did not have 5he correct fittings to connect their gauge. Don offered to have his office issue us a refund. His Dad stormed off to their service vehicle very angry, spewing profanities from his mouth and saying I could take that refund and stick it up my a$$. It is now 6 weeks later. I have called them twice, leaving voice mail messages both times seeking a refund of invoice 14731 and have not yet received said refund.

Gates Heating & Cooling - hvac - Updated October 2026

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