BEWARE- This dealership is VERY dishonest. 2 years later, I'm dealing with a 400.00 plus bill from…read morethe KY Revenue for car purchased from them. I was told by the dealership one price "Out the door" but now Due to miscalculations of car usage tax by the dealership, I now have to pay what was NOT correctly paid with penalty and fees that I was totally unaware of. Apparently, they only paid a partial tax on the car to get us out the door THEN to add more insult to injury they send a letter saying that they aren't responsible for the miscalculation of tax! As person that has purchased multiple cars in Kentucky I have NEVER had to deal with this with any other dealership! Not mention the issues that I've had with the car since we purchased- water pump, starter, O2 sensor, oil leaks... NEVER AGAIN IM Very upset and WILL not purchase another vehicle from this place. I advise you not to purchase either.

Brandon helped me get into the car I had been looking at for a while. A pleasant experience overall.read more

After fixing several small problems with my wife's SUV I was told it would be several weeks before…read morea significant drivetrain problem could be addressed. I tried to get an appointment for 3 months but they were too busy so I took it to Lexington for the warranty repair.

Jason Turner at Adams is the best salesman we have ever dealt with And we have traded with them for…read moreover 15 years.

I called for an appointment and took it in early. I think it took longer because I didn't wait for…read moreit, but it took like 6 to 7 hours for a oil change, rotation, alignment and the multipoint check. The one thing I can say is that they are super professional and the price is way more than reasonable. I was shocked at how little I paid for such good services This location also does some auto restoration sales. They have some cherry vintage Toyota's for sale on the lot, like an original Land Cruiser! The owner likes to do this at his location, which it a vintage sales location for Toyota. Pretty cool is you ask me. I'll be back for more services on the FJ Cruiser!

they sold a car which broke in less than 1000 miles. IT had less than 2k miles to start with and…read morethey told its a great car

Please, please don't bring your business here. For your own sake. They markup cars ridiculously…read more(200% of the car's value) and get you stuck in a loop paying for a junker. I genuinely think these people are predatory with all the crap they get you to sign to highly discourage you from taking legal action. They will harass too. They know people who have to resort to these "BHPH" dealerships usually don't have the means for their outrageous demands on payments, and they don't mind stepping on you! Thanks

Interstate Auto just hooked me up with an awesome deal on this 07 Nissan Murano. Everyone here is…read moreabsolutely great, friendly, and respectful. It's a very chill and layed back environment. I highly recommend anyone wanting to purchase a vehicle to come here for fast, friendly, and efficient service. Thanks so much guys!!!

An Amazing place to purchase a vehicle. From sales to service, they stand behind their product. I…read morehad a small issue after I purchased my vehicle and they made it right and even delivered the car back to me in Frankfort. A stand up company with some truly nice folks. Thanks Wes, Mike and Dwayne

If I could give more than 5 stars I would. Specifically, to Wes and Hadley. I absolutely hate car…read moreshopping, but they made this experience a breeze. I am from South Carolina and buying my favorite SUV from out of state as I needed to upgrade from a car to an SUV to adapt to our growing family, 1 newly adopted son and our first two Grandbabies. They have answered any and every question, concern I have had with promptness. I have not been left in the dark about anything. if I asked a question and they didn't have a specific answer they let me know. IE: I asked did they know when it would be delivered, and they were very upfront and honest about they weren't sure several factors went into getting that date and they didn't want to tell me wrong. If and when I need to buy another car I will definitely reach out to Wes and Hadley again. Richmond Car and Truck Center you have two upstanding fantastic employees on your hands, and I hope they get the credit they deserve

Before I continue, I would like to preface that I almost NEVER write positive reviews…read more **Sales Review** Although I did not end up purchasing my vehicle from Jack Burford, I did do some shopping at their dealership before purchasing my 2016 Chevrolet Cruze at from another dealer. The only reason I did not purchase from this dealer was due to their lack of price flexibility. Because GM rewards dealers with high volume, smaller low volume dealers aren't able to offer as competitive of a price. But PRICE ISN'T EVERYTHING. At the dealership I purchased my vehicle from(not Jack Burford Chevrolet), they were focused on volume. I was just a number to them. They did not know much about the vehicles and just kept pointing to the sticker telling me to read it... The sales team at Jack Burford was very knowledgeable about their products and knew what features were in each vehicle based on the trim and additional packages. **Service Review** This is the ONLY Chevrolet dealership I take my Cruze to, and provides superior care to their clients. They have an amazing team who have set the bar unreasonably high for other dealerships. Pricing is always transparent, they don't push extras, and their focus is ensuring I feel safe on the road. The waiting area is clean, comfortable, and functional. I am able to bring my laptop and work while I wait for my service to be completed. Overall, this dealership does an amazing job of caring for their customers, they should be a model for other dealerships, but unfortunately GM prioritizes sales volume over how the dealerships interact with their community.

Received a recall for a defective emergency brake harness plus need a 7500 mile service on a new…read moreChevy Blazer EV RS Made an appointment, which was cancelled after the dealership said they did not have the parts required for the recall... Didn't they know that when an appointment was initially confirmed the first time? ‍ Made a new appointment! Upon arriving ON-Time my Blazer EV RS vehicle sat in the service lobby for an hour before being serviced.... I mean, why bother agreeing to an appointment when it is not going be honored by the dealership? It took approximately an hour for the vehicle to be serviced, which again, involved a recall on the emergency brake harness and tire rotation. I hand washed my blazer the next day, and discovered that the tires had not been rotated. WTF ‍ what a waste of my time.. With a lot of searching, I finally found my service rep's email and sent him a question regarding the procedure for rotating tires. acabrera@jackburford.com No response - was not surprised. And then contacted the general manager via email; jcornelison@jackburford.com No response Now I have zero confidence that the emergency brake harness recall work was actually done. So much for my safety! I will never bring my vehicle to this dealership nor recommend it to anybody and will be posting these comments on other related consumer sites.

If I could give this dealership zero stars, I would…read more As an Active Duty Soldier for the past 18 years, I have purchased vehicles in countless different states and in another country, but this dealership and the experience I had here is by far the worst place I've ever bought from. What started out as a great car-buying experience quickly turned into an absolute nightmare. I traded in my vehicle and since the dealership calculated the wrong payoff for my trade-in, they required me to pay $400 out of pocket to completely pay off my existing loan. I left believing everything had been finalized. To make matters worse, the very next day after purchasing the vehicle, the battery was completely dead. I had to get a jump-start and ultimately replace the battery myself. Unfortunately, I had driven two hours to purchase the vehicle, so returning to the dealership wasn't a realistic option. Obviously I bought the train "as-is" so didn't expect anything but that meant another $200 spent. After six weeks, I still hadn't received a statement for my first payment. When I contacted my bank, I was shocked to learn that the dealership had never submitted my new loan paperwork. My loan application had expired and was closed because nothing had ever been processed. My bank had contacted the dealership multiple times but they were left with no luck. The worst part wasn't the mistake--it was how it was handled. When I contacted the dealership, they seemed completely unaware there was even an issue. Their response was essentially, "We don't know what happened. Sorry, you'll just have to apply for another loan." That meant another hard credit inquiry, the possibility of a higher interest rate, (which it in fact did go up) and additional stress because of their mistake. When I expressed my concerns, I was simply told, "That's not our problem." As my temp tag was expiring, I went to the DMV to secure my KY plates. When I arrived, the receptionist told me that they never received the title from my bank. When I called me bank they told me that the Mann Dealership didn't pay off the entire loan and there was still a balance due before they would release the title. I then made the rest of the payment over the phone so I can drive my truck since the temp tags expired the next day. Really frustrating that once again, their mistakes led to me paying out of pocket to fix things. Mistakes happen, but accountability and customer service matter. Instead of taking ownership and working to make the situation right, they pushed the consequences onto me. Between the dead battery the day after purchase and the complete failure to process my financing, this has been one of the worst customer service experiences I've ever had. I cannot recommend doing business here. If you're considering purchasing a vehicle from this dealership, I strongly encourage you to think twice.

If I could give zero stars, I would. This has been the worst dealership experience I've ever had. I…read morepurchased a Jeep from them on 8/13/2025, paid in full, and as of 10/28/2025, I still do not have the title. They sold me a vehicle and accepted full payment before they even had the title in their possession. Throughout this entire process, they have been extremely difficult to work with. Do yourself a favor and purchase from another dealership.

Carcure Auto sales Richmond 0/5 Stars - Nightmare…read moreExperience! Lemon Lot ... We purchased a Toyota Camry from Carcure on July 26th, but our excitement was short-lived. The next day, July 27th, the car started experiencing problems. We didn't receive a response until July 31st, when we asked Landon if we could trade in the car. He asked us to meet him at the lot in about an hour, but we waited for two hours. He offered a red Impala that we had previously test-driven and didn't like, which was years older than the Camry. He claimed he couldn't offer any other trade options, which could have been communicated via message. To note: On July 26th, we waited for over 30 minutes for Landon to return with the Camry we wanted to test drive because he was at the store. We test drove other vehicles to pass the time, we were only interested in the Camry. We reached out again on July 31st, after leaving unsatisfied, requesting a refund, but were ignored. We followed up on August 3rd and were met with the same silence. It's unacceptable for a dealership to disregard customers' concerns and refuse to address legitimate issues. We've lost trust in Carcure and would NOT recommend them to anyone. The lack of communication and customer service is appalling. If you're considering purchasing a car from this dealership, think twice. We regret our decision and hope others will learn from our experience. Unless the owner takes steps to improve customer service and addresses our concerns, we will continue to share our disappointing experience with others. (Copied and pasted to Yelp and Google Reviews)