My story takes place during Covid, so it's not recent. I never posted my experience at the time…read more However, seeing the one negative review shown here encourages me to add on. So here goes. I'll try to condense it and be as objective as possible. Came for a colonoscopy. Not up to par because of the brutal prep -- you know what I mean --- awful stuff you drink, then no food, etc. The check-in process was something new at the time, even tho you see it everywhere now -- you had to do it yourself via screen. A staff person was behind a window, but did not assist. I wondered why I had to do her job. When I finally did interact with her, the whole process came to a halt when she found out I had not brought my Covid card. Remember those? They were new at the time, and I had left mine home. Yes, I had received a text to bring it, but test notifications were kind of new at the time also, and I missed it. I was told going home to get the card was not an option, because I would mess up the schedule. I told them to call HyVee pharmacy to verify my Covid shot. They wouldn't do it, and told me it would do no good if I did it. So here I was, empty, not feeling great, but ready. No solution was acceptable. My patience was over. I admit to raising my voice and using (mildly) inappropriate language at this point. The staff person called security. There was no one in the waiting room, and I could not have gotten to her physically to do any harm. Nonetheless, here they came in the car, around the corner. I never encountered them. I left. Next day I received a special letter from the doc himself, who I had never met. He would not treat me. He defended the employee as if she had been seriously threatened or even hurt. I was never to come back to the practice. I asked HyVee if they would have vouched for me. They said yes, unquestionably. A phone call to verify my shot was the best answer. They were appalled at the lack of cooperation on the part of the staff. I had my records from the practice sent to another in Peoria. When they learned what I had experienced, they were just as appalled. Of course, the stiff protocols during Covid were to protect everyone. I understood also that the staff person was not authorized to override orders. I also understand, because this happened to me, my objectivity could be questioned. Factor all this in before you decide whether I have a legitimate case or not. In the end, I miss the convenience of having a gastroenterologist nearby. Almost all of them in Bloomington are with Digestive Disease Consultants. However, I am banned. It has been 5 years. Maybe that doctor isn't even there any more. Maybe the staff is different. I have considered trying to get back in with the practice -- but not seriously. And I don't feel I owe an apology to anyone. I am 79 years old and have dealt with IBS for many years, mostly alone. Recently I have discovered some new options for treatment which I intend to pursue. It would not involve DDC.

The medical professionals are great. The administrative side leaves much to be desired. They are…read moreterrible about returning messages. If you return a message they leave for you, expect 20 questions. I think it would be easier to get an appointment with the president. Had some procedures that were scheduled in the afternoon. First I had to register myself on a computer after 36 hours of no food & while dehydrated. Why have a receptionist if I have to do her job? Then after the procedures, they could not kick me out of there fast enough! I was there for less than an hour after anesthesia. They wanted to leave by five. They didn't even offer me some crackers! I was not okay to be shoved out the door so fast. Good doctors, place run terribly.

Better off dead than a visit with Jamie Duffy aprn, her incompetence in the mental health field…read morewill keep her in business only for court ordered counseling- those of us actively seeking help on our own won't get it here! The staff WILL traumatize you during signing in for your appt! And what ever you do, don't wear cross earrings. Your jewelry accessory will deeply offend them.

This review is for OSF Healthcare Central Scheduling. Went to primary care doctor who is affiliated…read morewith OSF. The office gave me a card with information about the test that was needed and information with number to call. The number was to OSF Healthcare Central Scheduling. Called into central scheduling to first get a person that had no idea of what the test was to be performed. Was put on a long hold then after 7 minutes the call switched to the give a rating of how your experience was. Gave a zero. Called back to central scheduling this person said he did see the test but could not schedule it and then said someone would call be back. Many hours later a person called back from central scheduling and asked when I would like the test done. I ask for first available she gave a time 8 days from time of call. This test is a quick Ultrasound that would take maybe 5 minutes or lest to complete. I asked the person if she was referring to the correct test as she called it something different than was the doctor had listed. She was not for sure and said this was the only information she had. So I was not able to schedule any test as I am waiting for my primary care to call back. This appointment should have been completed while I was at the primary care facility. Very poor service by OSF

Dr Rodnicki's office is great! Jeff his in office PA is great and knows his stuff. I have had…read morework done and they have been a great help. My blood was very low and Dr Rodnicki did two procedures and is keeping track of what my blood level is. I wouldn't want any other Dr. Best Gastrointestinal Dr. Office staff is also great, friendly,helpful.

I spent 5 days in the ICU at Morris hospital where Dr. Rotnicki treated me. I was also a current…read morepatient of many years. I was extremely ill with Severe Acute Ischemic Colitis, I had gangrene. So here's my complaint when I called for an after hospital visit they could not get me in until February of 2022. This sudden attack has changed my life and the fact that my doctor is not there for me to answer any questions after such a severe attack leaves me devastated. You cannot count on this office and I suggest you find a new doctor or do not begin treatment with this office.

Dr. Treanor was rude, inconsiderate, and no help to me after having me undergo 3 expensive tests…read morethat all came back negative. Complete waste of time and money.

From the owner: The Illinois Gastroenterology Institute is located at 1001 Main Street, Suite 500A in the Illinois…read moreMedical Center (across from Main Street from the Methodist Atrium). We also have an office in Eureka at 101 S. Major Street. As the major Gastroenterology specialty group in central Illinois, we are dedicated to serving the local and regional community. We are committed to providing the best possible care to our patients, and the best possible customer service to our referring physicians. We want to be your doctors of choice. Our doctors provide the highest quality of care for digestive and hepatic diseases to our patients, including treatment for colon & anorectal diseases; digestive, liver & biliary tract diseases; diseases of the pancreas and gallbladder; gastrointestinal endoscopy; IBD and IBS. We serve all area hospitals. * Abdullah Al-Rashdan, M.D. * Terry L. Baldwin, M.D. * Kenneth B. Camacho, M.D. * Wasim Ellahi, M.D. * Noor A. Khaiser, M.D. *

New patient visit for my elderly father turned into a charge for a full physical that never…read moreoccurred.Paid $400 out of pocket for nothing (he checked his pulse and listened to his heart). Fought to reduce to no avail even though billing admitted that the incorrect code was turned into Medicare/Insurance company. Would give less than one star if I could. Shame on them for not correcting their mistake and returning the massive overpayment.

From the owner: Life isn't easy. Or predictable. In these moments of real life, you need care you can count on…read more Offering a range of specialty care services, Carle Mattoon on Lerna is committed to providing the care you need close to home. You can count on Carle.