Worst customer service. I paid their bill using electronic payment from my bank. They don't know where the check is and keep sending me bills. Tried going down in person, but receptionist wasn't able to help me. Called customer service (couldn't understand the person's accent). She wants a copy of the front and back of the bill - she didn't understand electronic payment, we don't have it but we have a printout of the payment. The cost to cancel the check is more than the check. We're senior citizens and can't navigate sending pictures (of the check, which we don't have access to) through emails read more

The front office was such a delight from the minute I walked in to the minute I left. Dianna who checked me out was so amazing. Dr. Yasir Al-Azzawi was incredible. He made me feel comfortable the minute I met him. I'm so happy that I got referred to this doctor. I'm so excited for my colonoscopy! Not many people say that, but after I met this office and Doctor , I know I'm in good hands read more

My husband was experiencing intestinal issues and Dr. Naus requested an office visit because he was considering an invasive procedure to see what is going on after a test showed something on his stomach. After hearing that my husband will be having a less invasive procedure this week, Dr. Naus decided that when he reviews the results of that procedure, he will probably decide not to invade a any further. He did not wish to knock my husband out at do a procedure that may not be necessary. He has a theory of why something showed up in a recent test. We appreciated that Dr. Naus took the time to meet with us and explain why he will not rush to operate. We will wait to see what happens this week after a test that will tell us more. We have used this office for over 20 years and have always been treated professionally and kindly. Dr. Naus is fabulous! read more

Called up and was put on hold for 10 minutes. I hung up and called back and was put on hold again. I gave up after 30 minutes read more

Gastro Health - Gastroenterologist Near Me - Delray Beach, Florida

It's actually a long story but will give you the cliff notes. I used the Boynton location 5 years ago and no issues with the procedure, but the help and assistants were not good. Talked to some of my friends now and funny thing is they thought the same thing. Terrible follow-up and they just didn't care. So, I said wow look you have an office closer to me maybe I can go to that one. They fought me on it but finally said ok. Had an appointment Dr seemed nice. We tried to make the appointment for the procedure but that's where the issues came in. They didn't care what I asked for I said you can make it 6 months out just want early no sorry can't promise you that so I will cancel and reschedule till I get a time that is acceptable well we will charge you for that. I said that doesn't seem right again I don't care how far out it is. Sorry you can go somewhere else we don't take requests. So that is what I am doing. Dr's seem fine help no good. read more

STAY A WAY! STAY A WAY! The front office is a complete nightmare. Some would call the front office incompetent and others would call them useless and inefficient. Trying to speak to somebody to reschedule an appointment is impossible. They check messages and say they will give it to the coordinator but the coordinator never called you back. If this type of service is allowed by the doctors and physicians, what does it say about their competence level? read more

One woman in particular in this office should be fired for the way she treats people and talks to patients. Her name is KIM and she works with Dr. Naus. Stay away!!!! Whatever you do, you do not want to deal with this person while you are dealing with a health issue. She is simply a horrible person. How dare you talk to me in that tone and voice and say those things? How dare you talk to a patient like that? She should not have a job dealing with patients!!!! And I'm going to look around starting tomorrow for another facility. I don't know how much money Gastro earns off my procedure but KIM just took it out of their bank account! read more

UN-FRIGGIN REAL! I've left 3 messages trying to make an appointment for a colonoscopy and have not received a return call yet. Its been over a week now! This office really sucks, just look at the other reviews...same crap! Says a lot about the quality of care. read more

I was recently seen at GH and was treated with care and urgency. Dr. Cavell and her assistant were timely and incredibly helpful with my situation. The ability to go in office or have a remote appointment (when applicable) is efficient and I appreciate immensely. At no point, did I feel rushed and quite the opposite, I felt cared for. A plan was devised based on my results and we are moving to course. I see there are opposing views based on other experiences with some of the staff and all I can share is that this was not my experience. read more

Had an 11 AM appointment. I was told to get there a half-hour early to fill out paperwork So I got there at 10:30 AM . A little after 12 noon, I was put into a room, and vitals were taken. So far one and a half hours. At 12:20 still no one else so I left. Almost two hours. Very rude. No one told me that they were running two hours late. SHAME! This appointment was for my wife who does not use computer. read more

Absolutely a horribly run practice. Think "customer DISservice." The doctors are fine, but why they allow their practice to be run this way (I assure you they would not tolerate it if they were patients), is beyond me. One other form of "customer DISservice": You will not have a time for your colonoscopy until the day before. That's nuts. How are people supposed to arrange rides? Find somewhere else. read more

I have to change this review to a one star because of the dirty disgusting place. I just walked out of with nasty people that work there. Nurse takes me in the room and tells me to sit down and I look at the chair. It looks like somebody picked their nose all over it and I told her the chairs dirty she says what do you want me to do about it? I said this is a doctor's office. You should clean it and she went off on me. She started screaming at me. I will never go back here. I will tell everybody I know that this is a disgusting place. They got nothing but attitude at the front counter. I should have never gone here in the first place. I will write this review on a new website that's available. read more

I had the easiest experience from start to finish. Dr. Horvarth was not only a fabulous Dr. But he takes the time to listen explain and pays full attention and is honest and cares. From the front desk to the competent nurses and assistants and sweet and funny anesthesiologist Dr. Feldman I can not say a bad word. From start to finish I was treated with the utmost respect! read more

I know most people think Yelp is just about restaurant reviews, but they are wrong. Yelpers review everything from stores to bridges to golf courses to hair salons and of course restaurants. But today, I am going to go somewhere, where maybe no other Yelper has gone before. I am reviewing the land of tushies. Today I had a colonoscopy and I am not going to go into the granular details but I will talk about how easy the experience is when you have a great doctor. I figure if Katie Couric can have hers on national TV, I certainly can write a review about my experience. Katie's husband was only 42 when he passed away, so this test is definitely a lifesaver. My coworker referred me to Dr. Morris Naus and I had my consultation with him a few weeks ago. I really liked him, but not just him, his entire staff was fantastic. Making my appointment was easy, and the day of my consultation, Dr Naus actually ran on time. How many times do we sit in a doctor's office waiting for our turn? Here there is no waiting and the staff is cheerful, friendly and very compassionate. And there is no rush, Dr Naus spoke to me for quite a while. We sat in his office just like we were friends, that's how comfortable he made me feel. My first colonoscopy was six years ago and the prep was horrible. Not anymore, it's really so easy. I just had to drink 2 little cups of a mixture of cold water and a powder. Mine was cranberry flavored (it also comes in orange). Dr. Naus told me it would taste like Sprite and he was absolutely correct. Each cup is only five ounces, and I drank it with a straw. Really very easy and no funky aftertaste either. I was on a clear liquid diet for the day and that included Lemon Italian Ices!!! Everyone complains about the prep being a pain in the tush, but honestly, this prep was simple and easy. The out patient surgical center is right next door to Dr Naus's office. I was instructed to be there at 7am and the check-in was simple, and before I knew it I was going home. I have the rest of the day off from work and I feel totally fine, even fine enough to Yelp about it. A huge shout out to the wonderful nurses who took such good care of me. And I have to say that the facility was spotless. Listen, I am not saying that having a colonoscopy is as much fun as a day at Epcot, but don't be afraid of having this important test done. It truly is an easy procedure. And you can go off your diet and eat Italian Ices. Really it could be much worse. I highly recommend Dr. Morris Naus and I will definitely be seeing him in five years when I have to have this test done again. Unfortunately, cancer is very real and we all have lost people or know people who have had it in some form. This is an easy screening that can save your life. Don't be stupid, if you need it, just do it. I'm fine and you will be too. read more

Gastro Health - Gastroenterologist Near Me - Delray Beach, Florida

Terrible customer service. The worst staff ive ever dealt with. They put you on hold for hours, they hang up on you and they don't assist at all. Wrong bill was sent and for 4 months no response and no help. Avoid at all cost !!!! Do NOT go!!!!! read more

My mother has always had a great experience with Gastro health, so when I had my own gastro problems, I went to see them myself. Unfortunately, the doctor left me waiting for about an hour, completely dismissed my problems, and prescribed me pills for my pain. He said it was food poisoning and I'd get better on my own. I have pancreatitis. Thank god for my primary doctor (who I saw after getting a SECOND OPINION from ANOTHER gastro doctor from the same Gastro health group, who also dismissed my symptoms) because my primary doctor ordered bloodwork and saw that my levels were off, identifying it as pancreatitis. Don't go here if you have an actual, serious issue you'd like to get taken care of. I saw two different doctors in two different locations of the same Gastro group. They both were rushed, dismissive and did not allow me the time to fully explain my situation and symptoms. They both said it was simply food poisoning and did not order any extra tests. If it weren't for my primary doctor, I would still be sick, suffering, and in pain with the assumption "it's going to get better eventually." In short, I wasted $90 seeing two gastro doctors when I could have spent $25 to see my primary, because she's the only one who could give me actual answers. DO NOT GO TO GASTRO HEALTH!!! read more

Had a lot of acid over the weekend and not the fun kind... it was the kind your esophagus drowns in because you can't get ahold of anyone to refill your pantoprizole for three days. You are better off suffering than trying to get care here, you'll save yourself a headache on top of whatever condition your dealing with. I should've listened to that advice months ago. Absolutely garbage service. Thumbs down. read more

One star because Dr. Kaplan is very attentive, & super sweet (no attitude whatsoever, just kindness)!!! As for why no more stars? THE STAFF IS HORRIBLE. They schedule every 15 minutes (typical), but NO ONE pays any attention to the reason for the visit. My 10-15 minute follow-up was scheduled after a NEW PATIENT (read: hour-long appointment) was scheduled 15 minutes BEFORE ME. This then caused me to miss getting blood work done today because Quest was CLOSED after the schedule mistake! I must now take another whole day out of my life just to make a special trip to Quest!!!!! I USED TO WORK FOR A DOCTOR, & MADE THE SCHEDULE. It takes a tiny bit of thought! Additionally, I was supposed to have an appointment over a month earlier (because of a medication check), but this office refused to follow the doctors orders. I won't even mention how rude 75% of the staff have been over the phone when needing anything UNLESS U ARE IN DIRE STRAITS, AVOID THIS OFFICE. THERE ARE BETTER, MORE THOUGHTFUL, DOCTOR'S OFFICES TO DEAL WITH HERE!!! read more

Terrible office management. Appointments are made "generically" through their website portal and then it's up to each office's staff to call patients and reschedule based on patient type, even though the website portal already asks you to confirm if you're a new or existing patient. I made an appointment weeks ago and they call days before my appointment saying they need to reschedule to another week because I'm a new patient and I'll require a longer 30 min appointment versus 15 min for existing patients. Did I mention this happened TWO times! I'm desperately waiting to see a doctor to get a renewal of Linzess and now I've run out of medication. They've cheaped out on a scheduling system and it has compromised the quality of patient care. read more

My husband was a patient there last year. He really like Dr. Chong. So now that I need to see a specialist, I called both offices I spent more than 60 minutes total waiting for someone to answer. I redialed once and let the phone ring for a half an hour just to annoy them. I finally got voice mail telling me to leave my info and they would get back to me. Well that was 5 days ago. I am tempted to go over to the office just to see how busy they really are. They are one of several offices in this area that are poorly run and have a bad reputation - I wonder if the physicians know this?? read more

The worst experience of my life. Dr. Weiss is exceptional. The staff not so much. I left numerous messages for Yolanda the registration assistant, who I met following my initial appointment. Following my appointment I left over seven messages with her, as well as well as additional members of the staff, (Polly, Kim) because she never called me back all I wanted to know was what is the address of the surgical procedure so I can call my insurance to confirm costs. I have spent over three hours either calling or being on hold or being hung up on after being on hold. Every single excuse was, I'm sorry we're short staffed. When I was in the large hurry and wait room as I call it before the small hurry up and wait room waiting for the doctor there was a woman who had been in there ( large hurry up and wait room ) over one hour asking when can I see the doctor? Really! Something else that I thought was strange is that in the doctors "" office" he had an examination table, literally in his office. Weird. read more

My doctor (Dr Carvelle) was GREAT. BUT I have NEVER in my life experienced a worse front office. This place is a NIGHTMARE. They literally do not answer the main phone number! In the rare time you do get through it's a 20 min wait MINIMUM to speak with someone. The schedulers NEVER call back, they are RUDE and totally unprofessional. STAY AWAY FROM THIS OFFICE. The doctors are good but every thing else is a NIGHTMARE. They should be reported to the medical board... in fact I will do so. read more

Saw Dr. Naus, for a colonoscopy that I've received prior multiple times elsewhere throughout the country. Astonishment, best describes my experience, from his support staff to facilities, leaves a lot to be desired. Dr. Naus, is very chatty when it comes to his weekly Wednesday, evening ritual of shopping at Costco, and less so when discussing his findings post colonoscopy. When waking after sedation I asked the nurse to speak with the Dr. to which she replied,"he's gone for the day, but said everything is fine." Never, ever have I ever experienced such behavior from a provider as with this buffoon. In what world is it professional or ethical not to directly discuss with a patient (customer) your findings and to see if the patient has any questions? As I move along this healthcare journey in Florida, I sadly realize the experience with Dr. Naus, is more the norm than the exception. As of 2023 Florida's, national healthcare ranking is 36 out of 50 states. read more

I had a mediocre experience. First, I filed a grievance and got a written apology from the surgical center. This was not concerning the care given there, but about the office staff. (They were so bad I almost walked out.) Dr. Milgrim was recommended by my doctor but I had an uninspiring experience -- not good at explaining things, and his nurse, when I called with a question about how to take medicines, gave me no information at all. read more

i wish I could give a zero because that is the level of assistance you will get when you are trying to get an appointment. The people that they hire are either very overwhelmed or don't care about their job. i tried for more than 2 weeks and 5 phone calls just to get a follow up. never happened. this might be the worst office I have ever dealt with. read more

I've been CEO of 25 doc Ortho group and I'm very familiar with processes,policies and procedures. The docs at Gastro Health were OK... Not great. But the staff and the support staff and telephone manners and billing and information was absolutely terrible. You would receive better customer service at Walmart than you did at Gastro health. So if you never need to get a question answered about billing, make a follow up appointment, get additional information about procedures done etc. this is a solid practice for you to seek physician care. But as we've all heard the fish rots from the top. This practice needs serious help. read more

I am very grateful for Dr Daniel McGuire. I was told in NY that I did not need a colonoscopy until 2027! Dr McGuire thought otherwise and found polyps which can turn into cancer! The surgical center was very professional and in pristine condition. Everyone was so nice. I highly recommend! read more

Doctor Cavell and her office staff are great. I had an issue with RAYUS and my ultrasound report and they were on top of getting it rectified and kept me informed of everything until it was corrected. I highly recommend this office read more

Dr. Cavell deserves even more than 5 stars, she is truly incredible. Dr. Cavell is brilliant and thinks outside the box to get to the root of her patients' problems when other doctors would shrug it off and say "if you feel worse let me know but it seems fine for now!" Dr. Cavell consistently goes the extra mile to ensure the quality of care she provides to each patient. She is very kind and personable which makes it easier for the patient to become comfortable with her and truly trust her with their care. She is hands on and never makes you feel rushed at all - I imagine she is very busy but you never feel like she's rushing your appointment to start the next one which is such a positive aspect of her approach to patient care/interaction. She has always been incredibly prompt and I don't recall ever waiting for an appointment with her - even my mid-morning surgery was on time! She is very responsive via the online patient portal and I sincerely appreciate her making time for me/her other patients outside of appointments. I recommend Dr. Cavell anytime someone asks for a GI recommendation because she is truly such an amazing physician with so much talent! Genuinely the best physician I've ever had! read more

Doctor Stern paid no attention while I was telling him my gastro health needs. I went to another doctor and he took immediate action for what I needed. read more

My first interaction with Dr Bromer and his staff was a teledoc with the doctor on June 3rd.  He asked why I had initially gotten a ultrasound and I told him it was because I am suffering from LARS and I have been nauseous and lots of pain.  He asked me what LARS is. ( Lower Anterior Resection Syndrome) and after he asked me about some of my symptoms he told me what I "perceived" as LARS was probably bacteria and prescribed an antibiotic. (Lars is what a lot of people deal with when they have lost their rectum from cancer or other diseases. It cause a LOT of issues with your bowels and it's a horrible quality of life for a lot of us.) Don't tell me what I've suffered with for the last three years is just bacteria.  He just negated all the pain and suffering I've had. He then told me to get him the last CT scan I had and the Blood work from my primary care Dr. I did that and didn't hear anything from him or his office. I called and sent emails but it took leaving a message for the dr to call me to have him call me from his home. He didn't hesitate to let me know he was put upon b y having to do it. It took him time to get into my info and then he told me he had to cut it short because he had another call in two minutes. I repeatedly told him and his staff how stressed I was because I am a two time cancer survivor with most recently colorectal cancer. One of the first places it metastasizes is the liver so understandably I was very concerned. He told me he wanted a cat scan anOd when I asked about what it could mean he said it would stress me more to guess and when he got the results to come in and we can discuss it.  I had the scan on June 23rd. They told me the results would be back in 1-2 business days so I called the office to make an appointment to come in and discuss with the doctor.  I called on Thursday, the 24th, and when I told the woman I wanted to make an appt to go over results she told me that the dr would call me. I told her he said to come in and she told me (not very nicely) they didn't even have an appointment for that. I again told her the dr told me to come in and she said hold on, came back and told me Mon 28th at 1.  By now I was so uncomfortable and I asked her if I should wait and very, very rudely told me I was "contradicting" myself and that my appt was Monday. I couldn't believe how nasty she was. If she is the first a patient comes into contact with this practice it doesn't give it a very good feeling. On Monday the 28th I was suffering from major bathroom issues and had to cancel my appointment. I called and told them and then they transferred me to his assistant and I left a message to please call me with test results.  It is now Wednesday (ONE WEEK) since the test and I still have NO IDEA what is wrong with me!!!!!!!!!!!! Will never go back and never recommend. Just because you're a doctor doesn't mean you're almighty! read more

I have Crohn's disease. It's not an easy disease to handle, and requires not only a doctor but an entire staff to help maintain some semblance of health. For the 10+ years that I've been visiting Dr. Naus, Andi, And all of the amazing staff that work at South Palm G.I., I have felt surrounded by people who support my health and well-being no matter what I'm feeling inside. No matter where I move to in the South Florida region I will always stick with South Palm G.I. that's how much I trust them. read more

What a disaster with billing. Gastro Health used a wrong billing code for Medicare Claim and the payment was rejected. Subsequently my secondary insurance followed Medicare. Received a bill fro Gastro Health for $542 for 15 minute office visit. Called them up to inquire and that that the nightmare started. Their Billing Department is useless and refused to take any responsibility. Then I called Patient Engagement at Gastro Health and they we polite by could not resolve this promptly. Still awaiting a call from supervisor. Makes one wander what kind of low functioning employees that practice has. Incidentally, when I called Medicare, they answered promptly, had all the information and made valid suggestions. Until Gastro re-submits the correct invoice this is still in limbo. read more

I went to Gastrohealth for occasional gas and constipation. A month later I went back and I told Dr. Naus and his P.A. Bosia, I was seeing worms. They did numerous stool samples and all were negative because the lab they use is useless. Doctor Naus was in Africa "deworming" and I worked with his P.A. I told her all my symptoms and even brought in a specimen for her to see. She told me it was a 5 inch vegetable. I asked to be referred to a Tropical Disease doctor because I knew what I was seeing. She made me feel like I was making it up. She said, "I cannot refer you because we don't even know if you have a tropical disease." WOW... Finally, after a trip to NYC to see Kevin Cahill, a tropical disease doctor, I finally was diagnosed with roundworm, whipworm and E. Hisotlytica from my extensive travel. They missed three parasites and my symptoms were classic... THE BEST PART: I sent my round worm results to them for medication and they didn't even call me back. read more

BEWARE! When I first tried to schedule an appointment I was on hold for 30 minutes! When I showed up for my appointment today they had no record of an appointment scheduled for me. The first woman at the desk (an elderly woman) brushed me off her shoulders and said go to the double doors across the hall and they can help you. I went there and waited to be helped. Then the staff informed me that they did not have me scheduled for any appointments. We tried to schedule another appointment in a month. This experience has been such a waste of time. Clearly poorly managed and not enough staff to handle the needs of their patients. Do not go here... it's not worth the headache. read more

Worst experience in my life you have to use the hospital line to get a human. I spent over 1.5 hrs trying to get a lab order for a elderly family member. I need to have service too however I will never use this group. read more

After getting referred to this practice, I had a telehealth intake appt which was done thoroughly. They then said someone would follow up to make an appt to the procedure. They already billed me for the prep with the pharmacy which was arriving in 5 days but no one ever called to schedule the appt. After trying 5 times to each someone on the phone, I finally got someone. She was the scheduler for Dr Stern and is very rude. She told me November was the first appt. I originally asked about timing and they failed to mention this or I would have just called another group. She later tried to defend the receptionist and PA for essentially misleading me and said only she knew the timing for the appt. This is a great business. Bill the insurance for an appt for medical history, bill the pharmacy plus copays and then let the patient know the appt is 5 months down the line. I guess this is the FL healthcare business. read more

I agree the office staff is not very friendly or organized as Caseylyn posted. Dr. Kaplan seems knowledgeable but wants to go right away for invasive and expensive testing (CT cans/endoscopies.) Got better care from my primary physican read more

I am being harassed for $29.28. I sent in a check 3 months ago and they applied it to my account instead if my husband's and no one can straighten it out. Pathetic. Then they send me to collections. read more

What a bad experience. I was referred from my doctor for IBS symptoms. I met with dr. Kaplan he seemed to know what he was talking about. Sent me to take a breathe test and to have my primary send over my blood results. Took the test and called in 2 weeks after, spoke with his assistant, she said he had not yet looked over the blood work but that the breathe test came back neg. received another about a week after saying to take this pill. I asked if it was due to the blood work. She said no it looked good and that they are just waiting on the breathe test results.. I told her I spoke with her last week about the breathe test and it was Neg. she said oh oh yeah, you are good. I asked should I come in for additional tests and she said no just to take the pill. Fast forward 10 days I have to have dental surgery and my dentist says with the pill I was on I had to get permission from the GI before the surgery. Called in spoke with the same assistant and she said "what pill" then she said she was still waiting for me to the the breathe test.. I again told her we spoke 2 times about the breathe test and it was neg. and she said "oh sorry this time I will note it" and then said "the doctor said you can stop taking the pill"... fast forward 3 months later, I get a call from the SAME assistant asking when I was going to get the breathe test done... are you kidding me? These people are so unorganized and I am not even sure if the breathe test was neg or if they even know their ass from a hole in the ground. I could not believe how horrible the office is. He seriously needs to look into a new assistant. read more