I have been meaning to write a review. Several months ago, my house had an attempted burglary, and…read moreI searched all over for someone to replace a breakfast room window. I received recommendations from neighbors for Hurricane Glass, and they were horrible and would randomly call me at work asking if they could stop by, never giving me a time frame or even day! I found this company, and Steve really heard my concern and worked with me on a time and delivered! He is a nice guy and I would highly recommend.

Steve was awesome!! A rock was shot into our glass front door shattering the glass. He came out to…read moresee it the same day within a couple of hours of my call and gave a quote that was at least half the cost of the other companies. He also was able to complete the work in one week rather than the 3-4 week timeline the other companies quoted. I really appreciated that he was willing to view the door in person to give a quote as the other companies would not come out unless I decided to use their services. He was very trustworthy and reliable. Steve worked very quickly, cleaned up any mess completely, and I am thrilled with the quality and final result. We will definitely use them in the future if we need to have any other windows replaced!

Sometimes installing windows can be a pane, but Houston Window Experts makes it easier than…read moreexpected. I used them twice for different houses, so that alone is a testament of my good experience with this company. On my latest install, they were professional from start to finish, although not perfect in some areas (more on that later). I'll start with the issues, and then close with the positives. On our first house, I encountered some disappointing challenges during the execution/installation phase. Our garden was trampled on, one of the windows were installed on the wrong spot, and a light fixture was damaged and the crew tried (poorly) fixing it without notifying me (all caught on CCTV). With all that said though, the company stands by doing the right thing and resolved everything on a timely manner. How it was handled was much appreciated and influenced me to use them again and refer others. On our second house, almost everything went smoothly. All windows were replaced in just two days! Just encountered a minor hiccup when a wall was damaged and a worker claimed it was pre-existing. Luckily, I purposely took before-photos and was able to provide evidence that it was not pre-existing. In the end, it was fixed within satisfaction. As for the positives, I really have to give credit to Milton, the supervisor on the second house. He was very professional and accommodating. On one of the windows, he found water damage and pointed it out to me instead of trying to cover it up. The damage and source were all fixed. Seriously, he could have moved on and I would have never known! All the windows were installed to my satisfaction. Few minor quirks remained, but possibly due to the window manufacture (or so I was explained). Also appreciate how floors snd countertops are covered to prevent/reduce damage and dust. I recommend this company. Here are some tips before using them (or any other window company): - Take lots of photos of each window before the work starts. Ensure to get several close ups and different angles of the trim and corners, both inside and out. Ensure good lighting for a useful photo. - Check with your HOA to see if it's the window replacements are allowed. Some care about colors of trim and grid vs non-grid. - Expect the order to take several months to come in. Get your quote early if it's a house you plan on moving in.

MANY THANKS to the whole Houston Window Experts Team - starting with Josh, who came out to my home,…read moreanswered my many text messages, Missie, who guided me through the showroom to make my final decision, Ryan, the measurement guy - the whole internal team - Sherry, Erin, Anita, who kept me informed every step of the way through manufacturing and scheduling and to the grand finale with Nick & Victor and their entire installation team, who did an outstanding job two days ago installing my beautiful windows, with minimal disturbance and full respect of my home. They treated my home as I would. I only replaced half of my windows this time around and I will definitely choose my Houston Window Experts "family" for the remaining windows. In Houston, there are many window companies vying for your business - don't waste your precious time on long sales spiels and high pressure gimmicks - just call The Window Experts!

Marco came out and serviced my windows and did a great job . I was very satisfied with the workread more

The experience with Window World has been outstanding from the initial visit/consult to the…read morecompletion. The entire staff worked diligently & we were so impressed with their overall professionalism. Thank you Window World, we are so happy with our beautiful new windows.

I had all the windows for my home replaced in January 2019. John, the owner is very knowledgeable…read moreand honest when discussing your job. He discussed the window options and installation procedures. His crew was very professional and completed the job in a timely manner ensuring a good aesthetic upon completion. They cleaned up and made sure I was satisfied before departing. Fast forward to May 2025. One side of one of my sliding windows seal has failed. I called and spoke to John about the failure. He ensured me that my warrenty will cover the replacement and even informed me of two different options. He's very informative and is willing to go above and beyond to satisfy his customers!! I'm so impressed with "Window City" and their business model!! It's rare to get this type of service and customer service these days!!! Thanks Window City!!!

Mr. Litsey was very kind and respectful when he came out to our place. He was not your typical…read moresalesman. Not pushy. Showed us his product and answered all of our questions. The quote we received from him was very reasonable and we are replacing 20 windows. He will be ordering them today. We will be anxiously waiting on the install. Hopefully I will be able to give an update on my review once the job is complete.

We moved just 1 month ago to EaDo and the experience negotiation and buying our new lovely home…read morewith Intown was marvelous!! The staff is highly professional, very kind, and detail oriented. Every single question we asked or request we made, received the proper attention! We had the pleasure to work with Mike Winoske through the whole process and we are impressed with his response time, customer oriented attitude, detailed answers, good manners and professionalism. He made us feel welcomed in a community even before moving. Also always with great sense of humor which makes a difference!!! During the walk through before the closing, on closing day and even after moving, both Kyle and Josh were very professional, attentive, helpful, compassionate and attentive to all our request and concerns, impressive in the details and receptiveness and the results were at our satisfaction. I highly recommend Intown Homes !!!

The whole team is A+++. Kevin got everything set up. Paco & his team of Cindy, Scott & Rob did the…read morewhole 1 story house in 1 day finishing around 5:30. Would have never believed it possible. They were easy going, happy at their job, cleaned up beautifully as they went. I could not be more happy. When I purchase or build my next home soon I will definitely have them do the windows! Many kudos guys!!!

Can't get on the web site Window has manufactured defects…read morehole big enough that I can slide a wire tie from the inside to the outside

Richard, who is the owner of Richard Windows really took care of our house and gave us a great deal…read moreon our replacement windows. The price was very reasonable, but more importantly, the installation was on time, and the quality workmanship was Tops. We also had his crew replace and paint a high ridge soffit board that was sagging on our house. His crew did an excellent job. They also do siding work which I inspected on a friends house. Would definitely recommend. Very responsive to all my questions. Warrenty on all his work for the life of the home. Replacement windows are the best quality I found.

Bob and his team are amazing! From the first day of communication and his level of commitment to…read moreensuring customer satisfaction Is above superb! He values customers feedback and is pleasant to work with. He's completed more than one project for my family and I. He's been a great help! Thanks Bob.

Please be aware of that spam contractor. He did not finish the work. Ask for down payment and then…read moreno show up . By pass your property without the approval . Just advise for everyone and it is up to you to hire him or no. I just did what I feel right to report. He is even claim he did the work and he even not started on some of work. Be aware about previous review. That is not his first incident to take money and never finish work. Please research his profile on different website. It is a fraud and scam. Just be aware Pic showing not his reply is true. Even the work is done not painted no rods nothing. Just dump the work in the middle and I have to find someone to fix his trash work. Just be aware everyone. Lies after lies and take your money and run away

I'm so impressed with I Window Remodeling! From the very first call, their customer service stood…read moreout they were responsive, friendly, and made everything super easy to schedule. The crew showed up right on time and worked so efficiently without cutting any corners. You can tell they really care about their work every window was installed perfectly, and they cleaned everything up before they left. They answered all my questions, kept me updated through the process, and made sure I was. Highly recommend them to anyone thinking about new windows!

We worked with Alex on our job, he came by took measurements, explained all our options and quoted…read moreus a great price, my install was a little complicated due to the new windows being thicker than the older windows we had originally, the install team did a great job accounting for the difference and getting the job completed in one day, Alex came by to check on the install and again after to make sure everything was perfect, if you're looking for real value and great customer service, give these guys a call, I'd definitely use them again

Full disclosure: The Window Guys gave us a discount for giving them a review but they didn't…read morespecify how many stars we had to give them or what we had to say. Big picture: We saved thousands of dollars over the other estimate by going with TWG. Our windows look great, function well, and seem very effective at keeping out the elements. You'll see some other nitpicks if you read the full review but we only had one major complaint. The installer, Sam, told us on his first visit that he would take down the metal tracks for our plastic storm panels and put them back on when he was done. Then he told my husband during the process that he didn't want to put them back on again because he was concerned about damaging our brick. So now they're scattered all around the yard. Sam's a good guy and I'm sure he had his reasons but a deal's a deal and this leaves a little sour taste in my mouth. Extended dance mix: We got two estimates to replace all the windows on our house. The other was from a family owned company in town with excellent reviews. I'm sure they'd have been great to work with and they do more of the prep and clean-up themselves. Working with TWG, you have to move all your own stuff away from the windows inside and out (like trimming plants away) BUT for us, it was well worth it to do that work ourselves to save about 1/3 the cost of the project. Part of how TWG keeps costs down is by minimizing the sales process. You send them measurements for your windows and sign a contract before you ever meet them or even talk to them, just email. Most other companies will send a sales person out to your house to talk options and take measurements. Sounds like that can be a nightmare hard sell with some of the bigger companies but the sales visit we got from the company we didn't go with was very pleasant. It would have been nice to see samples and touch base with someone from TWG before we made a commitment and it might have scared me off if we hadn't gotten a really positive referral on TWG from a friend. In general, I think there's room for improvement on this part of the process without getting too fancy with it, 15 minutes patiently answering questions on the phone would have gone a long way. Once you've signed a contract with them, Sam comes out and takes the real measurements. This is good because he'll also be the one to do the installation so you know what you're getting. He's a little rough around the edges but he's a real craftsman, respected our house, and seemed very trustworthy. My husband and father who were more present for installation couldn't stop talking about how careful and considerate he is. Because it's one guy rather than a big crew, installation takes longer. In our case three days instead of one but well worth it. Another contrast was that TWG only offered one line of window while the other company had lots of manufacturers to chose from, a bunch of different options, etc. BUT these windows are a really cool design and look great. It's nearly freezing outside as I write this and you have to hold your hand pretty close to the glass to feel any cold air at all coming through. In general, I feel like they've really given our AC a break as compared to the ancient window that came with our nearly 60-year-old house. The jury's still out on how long they'll last but that would have been true regardless of who we'd gone with. I'm a little concerned because I managed to put a teeny tiny dent in one just by leaning something heavy gently against the frame. Nothing to worry about at the moment. Sam noticed some splits in a couple of the sliding panels for our bay window during installation and made that right, ordering replacements including one extra panel just in case. I expect they'll continue to stand behind their work but I'll let you know if they don't.

My whole experience was great. They were recommended by a friend. I didn't have to deal with a…read moremiddle man or sales man. Took a while to get the windows due to Covid. Installation took 2 1/2 days for 16 windows. I could tell a difference immediately upstairs. Very professional.

They were very quick to respond- the quote was fair, the glass arrived quickly, they showed up when…read morethey said they would, brought lots of people to help and was done quickly! Jay was great with communication- texting to let me know they were on their way. His whole crew was respectful of my space and careful with my furniture during install. I highly recommend him!!

Excellent customer service. Got what I needed even though it was Saturday Afternoon. 5 star…read morebusiness and Service!!!