Dear [Store Name/Management], I had both a defective product…read moreI recently purchased and the poor customer service I received when attempting to resolve the issue. I purchased a vape from your store on Friday evening for approximately $30. After using it normally for two days, the battery died on Sunday night. When I plugged it in to charge, the screen became pixelated within minutes and the device stopped functioning entirely. Prior to charging, the vape was working, so this failure was both sudden and unexpected. When I returned to the store after work to explain the situation, I was met with rude and dismissive behavior from the staff. Instead of offering assistance or a solution, I was told that they did not know what I "did" to cause the vape to stop working. I found this response both insulting and unprofessional, especially considering the product failed after only two days of normal use. At this point, I am not even requesting a refund. I am simply asking for a reasonable resolution--an exchange for a functioning vape. It is unacceptable for a product to fail this quickly and for a paying customer to be treated with disrespect when seeking help. I would appreciate your prompt attention to this matter and a resolution that reflects basic customer service standards.

Terrible experience with the online platform. False advertising, no communication, nothing good to…read moresay except maybe the price. Took longer than a week to be shipped, tried to get in touch with a rep to find out, and got nothing. Stay away from them if you want any kind of decent service.

I am always impressed with the service at this location. I was recently helped by Bryan and he went…read moreabove and beyond to help me. They also have an excellent selection of incense.

I visited with a friend and upon walking in, I was quite surprised they leave cigars open to the…read moresecond hand smoke from other people's mouths and burning cigars. That setup definitely changes the flavor of cigars. Cigars 101. They had two humidifiers going with a door open. Cigars from here crack a lot in my experience and require extra time in a humidor to restore them. Lubbock is a town of dirt, wind, and heat. I've been to many lounges in many states, know rollers, cigar brand owners, and lounge owners. It seems that Karma prefers to show off overpriced cigars versus having a smaller humidor to protect them. Their other location doesn't do this. When my friend and I began talking about how she wants to move away from sweet tips to everything else, she said she'd like to see how to do that and asked how my experience was. I began explaining that in almost the 10 years I've been smoking, it took me some time to move on and she should perhaps look into coffee, chocolate, and cream notes. She mentioned how she'd have a lot more variety to choose from if she enjoyed regular cigars. My move from sweet tips wasn't on purpose. It naturally happened. We walked over to the other side of the store where she asked me how to begin trying other cigars and enjoy them, notice the various notes, etc. I began saying, "Well, if you want to transition from sweet tips to everything else, I'd stay off the heavier notes like pepper, maybe stick to a lighter type cigar with the notes I mentioned...". Here comes this short manager who interrupts our conversation to overstep me. "There's no transitioning from sweet tips. If you like sweet tips, stick to only smoking those." I look up like WTF? I was speaking of my own experience and was talking to only her. He hadn't even heard what we were talking about before going near him before he interrupted me. I used to smoke only sweet tips and now? I don't. He's full of sh**. It was so rude to interrupt with this high and mighty attitude. If she wants to move from sweet to a lighter cigar, then she will. You don't need to jump in and tell a customer who's already spent hundreds there that they don't need to. What the? Don't go to this place. It seems I'm not the only one who's experienced this attitude. This is also the same place that has a rumor out of telling people the other lounge in town is snobby but Karma is the place with that attitude, not the other way around. The other place? Welcoming. Absolutely welcoming and kind, no attitude like this place. Apparently, short guy here thinks he knows everything. Find a better place. The only star given is for cleanliness. I'd give another for variety but since everyone else's second hand smoke is tainting the flavor (I bought some cigars to try and taste the smoke destroying the notes of my favorites), variety doesn't matter at this point. Head to the other place.

Small cigar choices but their buyer knows what they are doing. Very reasonable priced sticks…read more People are friendly. I've not needed to ask for help so I don't know how knowledgeable they are. Looking at the selection, someone knows what they are doing.

been going to Nothing Butt Smokes for years to buy cigs , way and many years before they began…read moreselling " Flower !" I'm not interested in Flower just Marlboro cigs . I asked for a carton , the child under age 21 said we don't have a carton . I said , " I'll buy all loose packs on the shelf my brand . "The kid said , I can only sell you 2 / two packs . I said out loud in full formed words , " WTF?" The kid ran to manager and said I had cussed him , which I did not . The manager came out and said , " Sell him all the loose packs , his brand . " Then the manager said , " You can't cuss in here ." I said , " I can cuss anywhere !" Manager said , " We will not serve you ." I don't drive miles for 2 packs of cigs ! They can stuff all the cigs up Nothing butt their butts !!!

The employees were nice. I was going to this store for 4 years to buy my cigarettes and THC…read moreaccessories. The manager named Kathy is the issue there. Her employees like to joke around which I see no problem with but when they start calling people a bitch is not right. I was being asked by the employee at the front counter if my mom called me would I answer (yes this is a real conversation he had with me) and I said no I wouldnt. He called me a bitch for saying that I wouldn't answer the phone and I was banned for defending myself and saying something about the manager after being called a bitch and the manager who's my mother. Banned me because she didn't like what I said.

I'll start with what they do right. The business is clean and the staff is friendly…read more The products however leave much to be desired. The flower is okay, and the "magic mushroom chocolates" also don't really give an effect. Their pre rolls usually aren't packed very well, leading to uneven burns and joints that bend in certain areas (so I've stopped buying pre rolls here). Also, the store opens at 9am on Sunday but Yelp (and I think their website) says they're open at 8am (y'all should get that fixed) Other than that, not too bad.

Won't sell to two people clearly over 21 (one with an id) when I lost my id and have a new one…read morecoming in the mail. Annoying as shit and the next vape shop I went to didn't have a problem

Very simple ordering & delivery process. The driver was friendly and courteous which always adds a…read morenice touch

Best prices and selection in town. The problem I have is sitting in line to buy smokes while a car…read moreload of people in front are there to buy sodas. People don't get in line at McDonald's to buy cigarettes do they? So why do I have to wait in line to get my cigarettes while a bunch of thirsty teenagers thought they were at McDonald's buying cokes. I don't go to McDonald's to buy cigarettes!!!! The only thing more annoying is waiting in line while some pothead goes through the drive-thru to buy 1 blunt and spend five minutes digging through their center console and floor board looking for enough change to pay for the damn thing!

1st visit here and color me impressed! Customer service.... Nailed it! Outstanding service from…read moreIzzy as she answered all my questions. Thank you!

Have all your weed needs we go there quite often and get our supplies,the one on slide rd is the…read morebest very helpful staff and great prices highly recommend this place