I'll start with what they do right. The business is clean and the staff is friendly. The products however leave much to be desired. The flower is okay, and the "magic mushroom chocolates" also don't really give an effect. Their pre rolls usually aren't packed very well, leading to uneven burns and joints that bend in certain areas (so I've stopped buying pre rolls here). Also, the store opens at 9am on Sunday but Yelp (and I think their website) says they're open at 8am (y'all should get that fixed) Other than that, not too bad. read more

Won't sell to two people clearly over 21 (one with an id) when I lost my id and have a new one coming in the mail. Annoying as shit and the next vape shop I went to didn't have a problem read more

Jake was such a big help when finding the right kratom for me, and as someone who's quitting cigarettes i needed a vape that could get me by and his suggestions were perfect! i will definitely be back! read more

Green Gorilla - pain relief kratom and menthol vape! - Head Shops Near Me - Lubbock, Texas

Complete rip off. Keep supporting China and taking people's money. Trash. Exchange policy is such bs. Your product you got from China almost caught my house on fire and instead of replacing it want to argue about your "1 week" return policy. You should be shut down. Go to 180 vape if you want to be taken care of. read more

Very Shitty service. I came back in three days in a row because a defective vape. They gave me 15% off the new one just for me to rip it in the store and it be burnt. So I had the guy the vape and desperately asking him to try it. I know he clearly tastes that burnt ass vape and still considers it good. I can't speak for others, but I can speak for myself. This is not the first time this has happened either. Because if it wasn't burnt I would obviously be satisfied with my purchase. PLEASE DO NOT SHOP HERE. These cheap knock off vapes die fast. read more

I love going to green gorilla I have become friends with your amazing staff and there is no other smoke and vape shop I will ever use!!! My only complaint would be not having a store in South LBK, like off 82nd street. Please! read more

Ive been going to Green Gorilla for 4 years now, ive always had great service and help. Yes parking is a small issue sometimes at the 11th and University location, but it is for all the businesses in that area. Not Green Gorillas fault. They do have another location on South University and the loop as well as another new location , as of the time of this post I haven't been to the new store yet. 4 yrs no issues with them.You can also earn points for free stuff and save up as long as you want. I highly recommend them, huge selection and very nice staff! Keep up the good work guys!!! read more

Yeah parking's difficult, but that's just Lubbock. It's a full smoke shop with everything from your disposables to cbd options & "tobacco pipes". Fair prices & personable staff. The couple poor reviews for this place are from people having bad days tbh. I've never had a bad time here. read more

This place is awesome! The old bookstore is now a smoke shop! Great selection, very fair prices and friendly staff. Best in town

Very poor service. Girl with brown hair did not bother to mind that a customer was there. And when I checked out she refused to sell to because she thought I was under 21. Very frustrating so I said we can do whatever we need to because I am 22, but she told me to leave read more

The manager sucks an was very rude! If you need something from a smoke shop go to HeadHunters, they are 100x better!

Can't even shop there because there's never parking. GPS says it's in the opposite side of the road too. Really annoying that I can't even park there to shop. I bet lots of business is lost because of it read more

Just moved to town and the Green Gorilla is located conveniently down the road. From the moment I walked into the store, Tyler did a great job of showing me around the store and answered all of my questions. He even suggested waiting to buy any glass until 7/10 because of their great deals they were running. Entered in the raffle for the puffco peak, and was called the next day saying I had won it! Upon arrival they were as excited as I was and thanked me for shopping with them. Excellent customer service, and excellent prices! read more

Always get great service every time I go in. The rewards program is great as well, perfect if you're the type of person that buys glass and also vapes regularly. I definitely recount this place if you're wanting to start vaping as the employees will take to time to get you set up and make sure you understand your rig. read more

Such a rip off. I spent 79.99 two days ago for a mod and went back today because it is not working properly. The buttons does not work half the time and when trying to vape one time you get nothing the next a big puff. Went into the store today, receipt in hand and I was told they can do nothing for me other than change out the coil. 80.00 down the drain, and I will NEVER step another foot in this store. Do not advertise a two week policy for defects and tell me it's working fine when there is clearly something wrong with it. 80.00 down the freaking drain. read more

i would give this company zero stars if could. I bought a battery for $10.99. i used it once, then plugged it in to charge, and it never turned on again. i went back this evening after work and explained the problem. they tried charging it, but ut still didnt turn on. at which point the employee helping me even commented on how i "mustve just gotten a dud". then the manager came to "help" me. he told me they cant replace it because i didnt come back the same day i bought it, but he could offer me a discount. I bought 30 minutes before they CLOSED the night before, and came back the next day when it was broken. is that not soon enough!!? i was shocked that this couldnt just be replaced, so shocked that i stupidly bought another battery from that place. he gave me 15% off. I normally wouldnt write yelp reviews with so much distaste, but I really feel manipulated and robbed. hated this experience. a lot. read more