Excellent experience with this company. Good pricing, high value, and quick to respond to an…read moreappointment request. I appreciate that they also have a yearly maintenance program that is also a good price. I hired them for my rental house, once my tenants let me know the AC wasn't cooling, and they got me in pretty quickly. The tech was ver my knowledgeable and respectable. All in all, a good experience.

This company will sell you a yearly maintenance plan, and then when you schedule a yearly…read moremaintenance visit, weeks in advance, they will then ( literally every time) cancel your appointment sometimes just hours before. DO NOT AGREE TO A SERVICE PLAN, THEY WILL TAKE YOUR MONEY and then will attempt to not fulfill their obligation.

Not sure why there is only 1 review. Jose has been great, responsive and just a genuine person. The…read moretask I needed was simple so I can't comment on their performance on difficult tasks. While all the other companies tried to charge me more money knowing the task is simple, I think Jose has been genuine bought his own parts and got it done. I am definitely going to hire him for more tasks and will refer him to my neighbors and friends

From the owner: Family Owned, Certified HVAC professional with over 18 years of experience. Residential &…read morecommercial services in repairs, installs,maintenance and more. We provide high-quality, reliable service. We're always on time for appointments, We do our work quickly and efficiently AND leave your home & business clean and tidy. You can always expect honest estimates without trying to upsell you on unnecessary services. We are customer-oriented and go the extra mile to make sure our customers are satisfied with our services

We are moving and needed a few electrical repairs that came up on an inspection report.. Chapman…read moreresponded quickly and scheduled someone to come out within a few days. He did great work! I would definitely use them again.

My original review of Chapman was in 2018 and centered around my wonky but still operational…read morefurnace. This time around, I've gotten the chance to try out Chapman to address some electrical issues in the house. Truthfully, I wasn't aware that Chapman handled electrical. I'd begun having some significant electrical issues a couple weeks before Thanksgiving. I called another company that I'd used for a smaller project with good results. They came over and did some minor adjustments, however, they noted there were significant issues and planned to send me an estimate. They did let me know this "fix" was more like a band-aid and the significant work was inevitable. It was less than a day when the "band-aid" stopped working. I waited a bit anticipating their estimate, though also disappointed that they'd done such a weak fix. Finally, things got WAY worse. It was shortly before Thanksgiving and the situation was urgent. I left a message for Chapman anticipating that I was likely out of luck for the holiday weekend. My general sense was that was their plan, too. However, I think the rep (I believe her name was Hannah) heard the panic in my voice and I explained my situation. She arranged for a technician to visit the house the next day. This tech did agree that the issue was serious and warranted a few major repairs. He explained it well and explained my options. To be honest, I'm usually quite cheap. However, when he gave me two options I went with the more expensive option as I really wanted to make sure the fix was done properly. I was tired of band-aids. They used my initial service call as a down payment and the electrician, Rodney as I recall, scheduled it and made sure he would be the electrician for the project (NOTE: In reality, this ended up being a 2-3 person job). The only slight hiccup was that I'd been told they'd arrive at 8am. In reality, I called them at 10am and learned they were having trouble finding one needed part. That was fine, though I should have been called. Around 11:15, and somewhat surprisingly, they arrived and dug in. Seven hours later? They were done. I was particularly touched by a neat gesture - I'm a wheelchair user. In their estimate, the electrician had written that he'd be putting my new panel in at wheelchair height. This wasn't something I asked for particularly, however, it was a pretty cool gesture recognizing my needs. Rodney explained everything and was entirely work focused. He completed the work as promised and the cost was exactly as quoted. He explained a couple other concerns - including one that wouldn't be a Chapman issue, however, he explained how it could impact the electric. I've now had Chapman work on my furnace and my electric. Are they more expensive? Yeah, I'd say so. If you're looking for a budget electrician, Chapman probably isn't that. However, in all three visits the work has been done and done well. They've avoided band-aids and actually fixed issues. Their quotes have been accurate. The employees have been professional. With the exception of today's tardiness, the experiences have all been impeccable. Truthfully, I should have likely called Chapman first. While I may not call them for smaller issues, the truth is for me it's worth a bit more to get the work done right. The work is warrantied and I now have a system that should last for years and is also accessible. That other company? I still don't have their estimate. Chapman wins.

I did a fall cleaning on my furnace to prepare for winter, when I turned it on, the thermostat no…read morelonger worked. I called Action Air. The Technician came out and charged $312 to reconnect one lose wire. Took him 5 minutes to fix - what a rip off!

What an idiot. They parked in front of two other properties and not in front of the person that…read morehired them. They are blocking my mailbox so I can't get mail.

I'll keep my 5 star review. We decided to get a new air conditioner, got several quotes and Rob…read morewas the only one that diagnosed the entire issue with our air conditioning (needed another return and register in an added on master bedroom) instead of just getting a larger air conditioner that other quotes pushed. Loved the service from start to finish.

I had an excellent experience with Airforce Heating and Cooling. From the start, they were honest,…read morereputable, and incredibly knowledgeable. They quickly diagnosed my HVAC issue and clearly explained what needed to be done, offering me multiple options to choose from. Unlike other companies that might push for a new unit, Airforce was brutally honest and only recommended what was truly necessary. I really appreciated their transparency and integrity. I highly, highly recommend them for anyone's HVAC needs--trustworthy, professional, and reliable.

We love working with HomeSense Heating and Cooling. I have been a customer of theirs for over a…read moredecade. I always feel that they are giving us honest information and appreciate all of the communication touch points from booking to when the technician is arriving and follow-up after the visit. We've been lucky enough to have Darren for most of our visits and he always puts my mind at ease. We also are signed up for their annual membership, where they come twice a year to tune up our air conditioner and furnace when the seasons change. It's reasonably priced at $99 and helps keep us on schedule and everything operating smoothly. If you're on the hunt for a heating and cooling business, I highly recommend them.

These guys will rip you off. They installed a 2ton unit for my 2100 Sqft house. 2ton is for 1200 or…read moreless. Ive tried to tell them and they told me they would only replace it if I paid them 3000 more dollars after I already paid them 13000. they have since ghosted me because I refused to pay them more money.

Brand new customer to Family Heating & Air and was very impressed with the overall experience…read more They were responsive, on time, respectful, polite, smart, and solved my AC issue effectively and efficiently within about an hour or so. The tech that performed the service call was Gabe, who was excellent. Pricing was very competitive and because they did such a nice job, they earned my business on an annual maintenance plan, as well. It is a fantastic annual plan, very competitively priced, and worth every penny. Thank you, Family Heating & Air team. Outstanding work!

Family Heating and Air installed my wife's and my furnace and air conditioner almost eleven years…read moreago, and they have provided consistently excellent service for the systems since then. Christian visited this past week for our annual furnace assessment: like the technicians who preceded him for such work, he was personable, as well as professional - careful and thorough. Highly recommend!

Professional, courteous, and prompt. Marlon was able to come a day early from a cancellation, he…read morequickly found the issue with our air conditioning unit, got it replaced, checked the levels and was on his way. Our unit is very old but Marlon got it running like new. Appreciate the excellent service.

My furnace wasn't heating the home. My home warranty company contracted M&B. They were able to get…read moreme in the next day. Mark came in the timeframe he said he would. He identified the issue, had the part with him and had it installed quickly. No nonsense. No upselling like you get from chain/corporate places.

I have been a homeowner for over 20 years and previously worked my way through school as a…read morehandyman, but for big plumbing jobs I call these folks, who are the best I have ever hired. Brian was recently exceptional in Water Heater Installation. Transparent, fairly priced, and courteous. Home Heroes offers unparalleled service for plumbing related work in Indianapolis Metro hands down. It's about skills and integrity. Bravo!

This is apparently a family owned company and let me say that all the people I have dealt with here…read moreand which has only been by telephone are absolutely highly accountable, high integrity people. They are so incredibly helpful. They are quick to respond and very thorough in the work that they do. To be very specific, I had hired them to do a home inspection on plumbing and HVAC work. They in fact were a second opinion. And their opinion happened to be very detailed and very specific to truly make me fully aware as a homebuyer what was really going on and what to truly expect. I would definitely recommend them if you're in the Hamilton County area as they are truly dependable, and this is a company I can do business with that is reputable.

Jason put in an AC & Furnace for me. Was very pleased with work and price. Will not hesitate to…read morecall them again.

Griffin Hall from Good Guys HVAC, during a previous repair, noticed a dangerous issue with the main…read moregas line to my furnace. He observed there was a lot of offset tension on the gas line connection to the furnace due its improper installation when the furnace was originally installed. He used a flexible gas line connector to alleviate the issue (see photo) and was very meticulous to ensure the new pipe had no leaks. Furthermore, he applied additional stabilizers to ensure the pipe was properly secured. I certainly appreciate his attention to detail and his outstanding professionalism to make my furnace safer and more efficient. Griffin Halls demonstrated superior skills and willingness to go the extra distance to help his customers brings great credit upon himself and the Good Guys HVAC company. Others would do well to emulate his attitude. There is no doubt who I will call in the future for HVAC service.