brian is by far one of the best mechanics around and his prices are very fair. He treats everyone…read morewith respect and stands behind his work, his whole crew is top notch.

I have taken my car her twice for two different repairs with the first one I most say I have taken…read moreto many dealerships in the past few years and no one could figure out why my car was making that noise so I heard great things about B & Z from a friend so I decided to give them a try and they figured out right away what was wrong with my car and had it fixed and I had no more issues and no more noise then again my car starting making a weird humming noise and my battery kept going bad but I was out of state and was told nothing was wrong with my car again and that I was being sold bad batteries so as soon as I made it back to defiance I take it and drop it off and B&Z again figured out what was wrong with my car and again no issues I would definitely recommend anyone to take their cars here they are all very friendly and helpful

Tom was very helpful and polite when my car broke down on 24 he came right out since I had my 3…read moresame children with me who was scared he even gave us a ride a home will call again if need and refer him to friends and family most say I did call other companies but with their prices and how long it would take them to get to us and wouldn't give us a ride back home I am glad I went with toms towing he was a god sent

Monro should be shut down. They performed unauthorized work on my car and then demanded money to…read moreget my car back! They took advantage of my situation. I gave them specific instructions on what work I needed. They decided to do extra work without my authorization and charging me for unnecessary work. If it was even done at all. They overcharged over $100. I have called and left messages for Mgmt. No return call. I sent in a contact form on their website and nothing! Monro simply is ignoring me and my issue with this location in Defiance Ohio. I do NOT recommend this tire repair shop for anything!

I'll never go back. I'm guessing they pay like crap so they don't get actual mechanics to work…read morethere. The guy I talked to, I wouldn't trust to change a tire on a BMX.

This review is months late, but I'm glad to finally write it. In late January I was completely…read morestuck in the snow as my car slid into a ditch on a highway ramp. I was awaiting my insurance to send me road side assistance (which would take hours). As I was waiting, Tim from Northwest Automotive came and pulled my car out of the ditch, completely saving the day (and me!) I cannot thank him enough. So wonderful to know Good Samaritans exist in the world. Thank you!!

My company had this shop contracted to keep our fleet of vehicles serviced. Over a year and a half…read moreof taking the van to this place and they never gave the van an alignment or did anything proactive about it's suspension. They just let it eat up three whole sets of tires in that amount of time and batted away my concern with the 5-10 degrees of negative camber that had resulted, saying the "ball joints don't usually go bad"... Vehicles don't "usually" have death wobble either... Guy just wants to do the least amount of work and get it back out the door, like they are too busy everyday.

It's great to walk into a business and be greeted like a friend. Every time I go here I'm greeted…read moreas if they're expecting me (even if I stop in completely unannounced) and are always eager to help. Brandon is super polite and Ethan is always able to answer my technical questions without making me feel dumb for asking them. I always get the impression that they care about me as a customer and want me to have a good experience. Most dealerships make me feel like im just a cog in the machine and would rather just start replacing parts on my vehicle rather than take the time to figure out what's ACTUALLY wrong and point me in the right direction. Not Estle. They give a hoot.

I purchased a 2012 CTS Premium via internet and phone, first the car was priced $1000 over top…read moremarket value - which I was okay with assuming the car is trouble free. The salesman Devon assured me it was and I am coning from over 4 hours away. Devon said there is no warranty, but if any issues are found they will take care of me. I also asked Devon to drive it to be sure, he said it drives great and passed their "point inspection" I drove 4 hours with my wife to get the car, paid cash and it was very beautiful as pictured, Devon was not working. Upon driving home at speed, I noticed the rotors were warped (I did test drive but only at slow speed). Then almost arriving home it loses power steering and service light comes on. After researching myself its common for the alternator to get weak and trigger the electronic assist power steering. I check voltage and the alternator was low as suspected 11.9-12.6 running. I alerted the dealer that day - I said I can take it to a Cadillac dealer, a local tech or save them money and can replace myself - if they wish they can send me the parts (Alternator and rotors). The response from Devon was (Do not take it to a dealer, they will over charge you! - coming from another Cadillac dealer - neat). Then said, "get it checked out, or replace the parts and we will see what we can do". I replaced rotors and alternator myself, sent picture of the pitted and stressed cracked rotors and the new parts on the car and in progress. I sent the receipt for parts from Autozone ($416). I get a voicemail back from Devon saying they will send a check for $250 and that is all they will do. I leave messages to Devon and sales manager Todd Bartley with no response saying that is not acceptable - I will need to fix all of these issues to pass Pennsylvania inspection in addition to the chipped/cracked windshield that I did not even claim and had repaired myself. When on my search to find the right car that I wanted - I decided to buy from a large Cadillac dealer to not have this issue assuming I could trust them, they would stand behind their sale and quality of sale. What angers me is that I was not being unreasonable at all and trying to give best solution with least cost to them - I took the time to researched the issues, fixed the car myself to not cause cost overages to them. I paid $1000 over MAX market value, which I am willing and did do, but with the assumption I am getting a car worth that and a car with no issues. It was very unprofessional that they could not give the extra $166 to make me whole for the issues the car had???? Unreal! I left the conversation thinking: if they cover what is right, they will gain a customer for life, but to be petty and not even cover the full $416 for parts with me absorbing all of the work and time and offering to take it anywhere they wanted to validate the concerns. At this point, no, they lost me. I should have read the reviews first before buying. I understand as a business they must make a profit and had a margin they needed to make; however, they did not do their due diligence when accepting the vehicle on trade as it was traded in with these issues for certain. I would also be interested to see their "Point inspection". I love the car, but right is right and this is not that. If they wish to do the right thing and cover the petty $166 I will reverse this and not contact BBB next. Especially being I made this sale for them seamless and efficient, I cost the salesman no more than 15 minutes of his time with 2 phone calls and 1 email, we drove 4.1 hours to and paid cash on sight, was gone in 20 minutes after arrival for another 4.1 hour drive home in 2 vehicles on the promise that the vehicle needed nothing and was near perfect. I will also add that they were adamant I showed proof of funds prior to arrival - I kept my promises, now keep yours.

Aaron came out and showed concern for my auto no start condition and tried everything to get…read morevehicle to start. Returning next day with part and installation of a key ignition cylinder.

Hired to do a rune up, no engine lights before the tune up. Didnt show up when he said. When he…read morefinally showed up and did the tune up after he finished it started misfiring. I contacted him immediately. He said he come look at it. Kept scheduling appointments and not showing up. This has been going on since the middle of March. He doesn't respond to texts. Very disappointed in company.

After 14 thousand miles a seal started to leak. I stopped by the shop. They fixed right away. They…read morehonored the warranty without any problem at all. They found the leak replaced the seal in the same day. The transmission is running great and I would go back to Defiance Transmission for sure.

Never called back , for an appointment , called and talked to somebody about my problem he told me…read morethe boss would call me back because he wasn't in now , never ever called me back, do I took my problem elsewhere. No way to run a business