I had a terrible experience with this business. I can't rate zero stars because the system does not allow it. I went there to order a throttle body gasket for my 95 Mustang. I even brought the throttle body with the old gasket for them to see it and make sure that we are talking about the same part. The gentleman that took care of me and who seems to be the owner, told me that they did not have the part at the store and had to order it. I told him order the part and paid for it. Oh boy, what a mistake. When I was paying, I asked the gentleman to show me a picture of the part he ordered to make sure that was the right one, but he said it was the right one in an upset tone and did not show me the picture. I am trusting him because they have all kinds of performance parts and he seemed to be knowledgeable.
The following week I picked the gasket kit that he ordered, but when I got home and compared the gasket with the throttle body, it did not fit.
I went to the store again told the gentleman that he sold me a wrong gasket that did not fit. He indicated that I was wrong, that he had worked on those cars before and all throttle bodies gaskets are the same. I even showed him that the kit that he sold me was for 89-93 Mustangs and mine is 95, but he insisted that all gaskets for all 75mm throttle bodies are the same and refused to changed it. At that point I am thinking he is either incompetent and has no knowledge of what he is talking about or he is trying to pull a fast one on me. I decided to go home and bring my throttle body to show him that the gaskets did not fit. By the time I went back to the store, it was closed.
The following day I went to the store and explained the issue to another employee, but his answer was that the person that ordered the part was off that day. At that moment I felt that it was just another excuse to not change the part. I told the gentleman that was not my problem that I was at the store and he can take care of the issue. He became upset with me and offered to give me my money back, which I accepted. There is no way I will give a second chance to earn my business after all the hassle of going to the store three times, being lied and ignored twice for just a simple throttle body gasket. My impression is that these people are just another clueless parts counter salespersons selling performance parts. If you want the right parts, better customer service at a reasonable price, do yourself a favor and order your parts online. read more
