Elizabeth is fantastic and I love the State farm family. They're amazing with my requests and…read moregetting back to me promptly. Always thorough and I love the fact that email communication is okay. My business is on the go so talking isn't always beneficial. Thanks for everything!

State Farm was good to me. I left it to another company and then went back because it was good to…read moreme so I would recommend it hell yeah!

I have been with State Farm for over 20 years now! The very best in my opinion. Seriously like…read morefamily. Always looking out for me and what discounts they can give me. Here's to another year!!!

I received great customer service from the agent I spoke. She was courteous, police and well…read moreinformed. She was able to answer all my questions and provide additional information. I would recommend this agency to any of my friends.

Let's be real. Insurance companies are crooked. My car is getting older every year yet my…read moreinsurance rates are climbing every year despite my excellent driving record. Home insurance is no different. It's required for everyone who possesses a loan yet if you live in a fire zone, you are considered "high risk" and will be expensive, if you can find it. Now if you live in CA, every area is a fire zone. I bet you they even consider Alcatraz a risk bc there are trees on the island. This year I finally decided to put my foot down and look for another company for my Homeowner's bc of the annual price hikes. I called Richard and got a really attractive quote but there were some conditions: 1) I need to install a Moen water flow monitoring device 2) I need to have a gas shutoff device and 3) Need to have an alarm system active which was not disclosed to me when the quote was provided. I felt this was a bit shady since this spending adds ~$600 to the amount I'm trying to save. The Moen monitoring device is not cheap. Since I have a 1 1/2" inlet water feed, I needed to buy the largest one Moen makes which is $500-600 on Amazon. I called around and some plumbers will sell them to you but of course they upcharge you so you're better off buying it yourself and hiring a plumber to install it. For complete transparency this total cost can set you back $2500-$3500 installed. All this device does is monitor your water flow and can shut off the water in case there's a pipe burst. Not very likely tbh but it's just another way Farmers is trying to disqualify anyone who cannot meet their demands. The gas shutoff device was a requirement for all homes built after the year 2000 in CA. My house is only about 5 yrs old which means it has it yet Farmers REQUIRES you to provide proof it was installed by the builder which I could not provide. That's like asking the builder to provide proof that you have 5/8" drywall installed. You know it's there, they know it's required by code yet they are finding another fiery hoop for you to jump through. They would not accept a picture as proof but wanted specific documentation which was impossible to obtain. I called PGE, the city, the builder, the plumber who build the house, and even the manufacturer of the device to see if they could provide this documentation. I spent weeks and finally was able to get the proof Farmers finally signed off on it. Throughout this process, Richard was very helpful. He return my calls and provided advice on how to obtain proof for the gas shutoff. He was actually compassionate about my ordeal and even offered to help pay for a plumber to help me obtain this certification. In the end, I got it figured out but I still stand behind my statement about insurance companies being scammers. They know homes built after 2000 has them installed yet they still force people through this agonizing process. The ones that cannot provide it simply get dropped and they are ok with this. I give Farmers a big fat 0 but Richard So's office a 5. Thanks Richard!

After the following review, Richard So's firm called me and helped me with purchasing additional…read morepolicies. They were knowledgeable and responsive to my questions. --- I have been using Richard So's Farmers Insurance services since 2000. I have a total of 7 policies (home, auto, umbrella, CEA etc.). In the last few months, Richard's team is super unresponsive -even after you do multiple email follows ups or phone follow ups there is no one getting back. I am trying to buy additional insurance policies, and each of these new requests are assigned to different people and even after numerous follow ups and email to Richard, no timely responses are provided. I am concerned about how this company will respond if I get into an accident and need a body shop referral or need a follow up on renewal of my existing policies, because the company is not even responding when I am requesting to buy additional policies.

I got my family car insurance with State Farm for a while through Van Le Agent…read moreWe are totally satisfied with either the Company Policy or The Customer Service . The Staffs are always friendly, fast response, especially Tuyển Phan she always make effort to provide the best profit for customers .

Tuyen was awesome in every way from A to Z! I was needed help with a home insurance quotes for my…read morehome loan. She's got all the necessary document forwarded to the title insurance to close the loan on time with no hiccups. Her experience and expertise impressed me so much I moved all my car's insurance over to State Farm on the same day and saved some money on the process. Highly recommend Van Le's office! Thanks Tuyen!

We have used Coverage Plus for many years, ever since our homeowners insurance was cancelled in…read more2018. Chris and his team work hard to get you the policy you need, even as so many insurance companies pulled out of the state. Right now (Sept 2025) we are insuring a rental property and they are doing their typical excellent job despite the difficulty of working with California FAIR plan. Highly recommended!

Just tried getting a quote through Chris Robinson. Most awkward, least helpful conversation I've…read moreever had with an insurance agent. He started spewing lots of acronyms at me asking about my other quotes from other agencies. I told him I already had a quote from Mercury and gave him my address. He told me I need to "give him more". No dude, you need to give me more. Ask direct questions, tell me what you need, don't be a jerk. Stay away from this guy!

Kathy has been helping me with all my insurance needs since 2010. She is beyond professional,…read moreefficient, no BS. I like her because she is not those agents who just care about you pay your premium, and tell you to dial the 1800 number whenever you have accidents or questions. She is able to help you whenever you need help.

I unfortunately did not have the opportunity to interact with Tina in person, but over email she…read morewas extremely kind, helpful and answered my question with detail and urgency. However, that is not why I am dropping by to leave a 5 star rating. Andrew, one of Tina's associates, is the most kind and helpful person I have met and it the antithesis of what people usually expect when dealing with insurance agents. He spent a lot of time educating me on the different terms in the insurance package and allowed me to intelligently customize the insurance to suit my needs. Andrew is also very helpful when I got my first accident, which unfortunately was on the first day of driving my newly purchased car. He was there to talk me through the process immediately after the incident, to follow up on how I should file a claim and also to give me updates on how the claim is progressing. Although the claim has not yet been settled, Andrew's efforts to ensure transparency and outline a plan of action has been monumental towards minimizing the accident's impact on my daily life. And for that is why I leave my 5 star rating. I value and will continue to use their service.

Tina, 3000miles per…read moreyear? That was a false statement. You are the one that I signed up for in your office you did not tell me that and I still have our agreement. I could've sue your company for being a fraud!!..STAY AWAY FROM THIS COMPANY PEOPLE!!!

Moving from California to North Carolina, I was feeling a little overwhelmed with the process of…read morepurchasing auto and rental insurance, while taking care of a never-ending "to-do list." After working with Integra, the move felt much less daunting. :) The owner responded to my email immediately (even though it was Labor Day Weekend) and put me in touch with Claudia. She is fantastic... focused on meeting my needs (rather than selling me extra coverage I didn't need). Claudia was responsive, thoughtful, and knowledgeable. She's also fun and easy to talk to. Glad I chose Integra.

Leslie at Integra Insurance is amazing! After other brokers couldn't help, she quickly found me the…read morebest rate and cut through all the noise. Fast, responsive, and truly on your side--highly recommend!