For whatever fault of mine, I was late on paying a $25 copay visit. A couple months after my visit, I received a WARNING from a COLLECTION AGENCY demanding payment immediately. After paying what I considered an overly zealous demand for payment of a quibble, I called the office with the intention to schedule another appointment, but also to clarify why they immediately sent a COLLECTION AGENCY after me. I was met with immediate rudeness by the receptionist on the phone. No calm explanation or even passive aggressive response of paying my bills on time. The receptionist was IMMEDIATELY AGGRESSIVE. But the worst part was her THREAT that I could not have my prescription refilled until I came back in. Fair enough. I decided to switch doctors immediately, scheduled an online video appointment with another office, and had my medication within the week. Dr. Mark Illeman is an amazing, intuitive doctor, who immediately knew the correct path to take for my diagnosis. But there's no way I'd ever subject myself to dealing with his office ever again. read more

I have to admit that I'm always skeptical of doctors and the company they keep when it comes to the office in general. After experiencing Gary Feldman's office I will never go to another General Practice doctor in San Francisco. I've finally found the one place I can go that doesn't feel like a germ-infested death bed. I went in to go see Dr. Kramer as he was the only doctor available to take new patients at that time and day. I was nervous about seeing a new doctor, but then again I haven't had many positive experiences in SF. He was kind enough to see me on the day of request so I figured I lucked out. He was kind and attentive when listening to my symptoms. He asked the right questions and made acute assessments as to what my ailment might have been. After he complimented my shirt and we exchanged a few laughs I could clearly see that this man had a heart. I've heard wonderful things about Dr. Feldman to and would be happy to recommend this doctor's office to anyone who shares my company. Keep up the good work fellas! read more

I went here for two years. The positive: The two NP guys are pretty cool, being both knowledgable and friendly. You rarely meet with Dr. Feldman. The negative: They do not pre-authorize any procedures, expecting all payments upfront even if your insurance is an HMO. It seems the office can't be bothered to pre-authorize on your behalf. Brown and Toland, my HMO insurance carrier, said this arrangment is against their policy as the patient is only responsible for the co-pay. So be forwarned. Further, the office insurance coodinator needs to find another line of work. Should you have any questions, she will return phone calls only at her convenience with an attitude some days later. I also discovered that the office posted some of my payments to the wrong account, which took someb time on the phone to correct. They never caught the error. I did speak to the Doctor about the office issues directly. His comment, "You get some things right and some things wrong". No apologies. That was it for me. My advice: good doctors are hard to find, and he may be one, but keep looking. You don't need these headaches. read more

Prior to having Dr. Feldman as my primary care physician, I would kavitch about going to the Dr. I would always fear the worst. And to think about talking about personal things with a doctor--a situation I would avoid at all costs! NOT SO with Dr. FELDMAN! He is amazing! He always puts me at ease, walking in with a kind smile and ALWAYS ALWAYS with a patient demeaner listening not only to what I am saying but also questioning me on what I'm not saying in such a caring, meaningful way that I know his concern is not about going on to the next patient, but sincerely about my well-being. I am someone who finds it hard to share and trust, yet Dr. Feldman is one of only less than a handful of people that I know I can lean on and will be there when I need him. One time he was the only encouragement and light that kept me moving forward when I didn't think I could myself. I leave every office visit him feeling like he's helped put me back on the road to whatever kind of recovery I needed at that time. I always leave feeling mentally better! And it's not just Dr. Feldmen who is great...it is his ENTIRE STAFF! From Cynthia and Holly to Dawn...they are all there to help you get in to see him as quickly as they can, greet you warmly and make you feel welcome. His whole practice is top notch. Anyone who could get Dr. Feldman as their physician would be blessed ---as I have found myself to be! In Summary: DR. FELDMAN ROCKS! read more

Dr. Feldman is kind, patient, and polite. I had to go get one of those WOMAN'S exams and it was the easiest one i have ever had. That is saying a lot... His staff is friendly, office is clean, bright, and modern. One of the easiest appointments I have ever had!! read more

Dr. Feldman has retired. Dr. Nienow has taken over his practice. For some reason, the signage in the lobby does not reflect the change, nor does the message on the answering machine. Dr. Nienow is a quack. Dr. Feldman was the best. read more

For years I went to Wellspring Medical in the Castro. For years I felt like they didn't give two hoots about me or my well being. Nobody ever followed up with me, unless they were calling about the bill. Not once did my concerns fall on caring ears over there. I saw a different PA each time I went there. They treat a lot of HIV + people and I guess my complaints must have seemed like nothing to them... Yesterday, for the first time in more than 8 years, I felt like I found someone who cares about my health. Dr. Feldman was personable, sweet, and took time to listen to me and mapped out a plan of action to address my health concerns. He did not brush me off. I am hopeful for the first time in a long time that the health issues I have now will be a thing of the past...very soon. I hope... I am so glad I chose to change doctors!!! read more

I needed to find a new doctor for my annual physical...i asked all my friends on facebook for a recommendation...and almost every one of them recommened Dr. Feldman...so i gave it a try and i am glad i did!!! He actually listens and seems very proactive. I have seen several other doctors in sf and felt like i was talking to a wall. He mainly treats hiv..but as a hiv neg person i felt he was open and receptive....even when I was receptive during my prostate exam! I told him that is the furthest i have gone with a guy in far far too long... read more

Not quite sure what changed but his office isn't as crowded as a while and he is, dare I say it, always on schedule. I have never, mostly, minded waiting because he gives his patients the time they need as he does for me. Lately though the office and he are cool, calm, and, wait free. Same great care and tells me what he feels not what I want, he is the doctor after all! I highly recommend him and his really pleasant and efficient sta read more

Remember grandparents telling you about their doctors coming to their homes and being their friends? Well, on this day and age, and in a big city, that will not happen again. The good news is that you can have a taste of that. Dr. Gary Feldman is busy like any other doctor, but with him you have someone who will listen, and respect your choices (i know, so much easier when doctors make all the choices for you, but not with me). He explains and make sure you understand, which often I don't. He replies to calls timely, the nurses are not only outstanding professionals but good people who care about you, and the overall staff is cordial. Like any good doctor, getting an appointment may feel like winning the lottery. Have an emergency? You'll be taken care of immediately. It's all like a good doctor should be. They still exist! read more

I moved to SF a year ago and needed a new GP as well as a HIV expert. I was happy to find both in Dr. Feldman. He ALWAYS takes the time to talk to you about the problems you may be having and even providing insight into environmental or even psychological issues which may be contributing to the problem. Despite the fact that he takes time with each and every patient, each and every time, you still never have to wait long past your appointment time, if you have to wait at all. Dr. Feldman genuinely cares for your health and shows it. He is warm, caring and nurturing. Should you need to talk to him, you can always leave word and he WILL call you back. His office help are very knowlegeable and effecient and friendly. Holly is funny and warm and helps you relax. Cynthia knows anything you need to know about referrals. The office is on the 3rd Floor. There is a little known parking lot behind the building (entrance on California) that charges low rates and beats feeding meters and the risk of getting a ticket. The office has great UP TO DATE magazines (not that I often get a chance to read them, since I never wait long). There is soft new age music playing with a flat plasma screen showing relaxing scenes. I had a GREAT doctor back in Chicago and was very skeptical that I would ever find a doctor I would like as much. I was wrong. Thanks Dr. Feldman, Cynthia and May! read more

I love this office. I see Mark Illeman most often, but from the lovely ladies at reception to the welcoming assistants, this is the best experience ever. Truly one of my favorite people in the world is Mark Illeman, NP. He is caring, funny, soft spoken, thorough and although I don't fit most of his specialties, he sees me anyway. No matter how worried or ill I am, he always makes me feel better. They all really care, and that is refreshing, and must be complimented and shared. read more

Not sure why the negative responds are here - especially if you weren't able to even see the good Doctor. If your just doing a basic checkup it might take a month to get in - which is fine. If you need to be fit in, you might be squeezed in, might not, there are no guarantee's. I haven't had any trouble for either. And based on being the attributes of a good doctor, I think Dr. Feldman is top. Definitely 5 stars. read more

I am a huge fan of Dr. Feldman. After bouncing around SF trying to find a doctor who was attentive and didn't make me wait hours beyond my scheduled appointment time (such as Dr. Virginia Cafaro who did this to me several times), I finally found Dr. Feldman through a recommendation. I have had nothing but positive experiences with him. I have routine appointments every 3 months and he is always on time, and on the rare occassion that he is not, I am told he is running late and given the option of returning. This was not the case with Dr. Cafaro, when I was first made to wait in the waiting room and then taken to the screening room where I waited for one hour with no one bothering to tell me she was running late (her office is continually visited by drug reps bearing gifts, so I suspect that is the reason). Dr. Feldman is always friendly and attentive when I see him and I do not feel rushed. On several occassions I had to see him immediately and he saw me once on his day off at 7:30 a.m., and another time he squeezed me in after hours and stayed late. I have learned that doctors do not know everything. I'd hate to find a doctor who thought he did. The fact that he might not have immediate answers to questions, or that he might have to look something up is encouraging. It means he doesn't pretend to know everything and would rather be safe than appear to look like a know-it-all. For those who gave him poor reviews, I understand that you might have had bad experiences - everyone is different, but you SHOULD find another doctor and leave Dr. Felman and his wonderful staff for those of us who love him. read more

Horrible service. I can't remember the last time I actually was seen by doctor feldman instead of one of his assistants. Last time I came in, they were supposed to give me a tetanus shot and never did (although they wrote it down in my records). I called today letting them know I needed it since I'd been scratched while volunteering at the animal shelter. They told me I could come in as a walk in so I left from work and took the bus all the way to his office. After waiting 5 minutes they came out to tell me they've run out of tetanus shots. Seriously???!!! What kind of scam us he running? They suggested I go to Walgreen's to get the shot. So I walk the four blocks to the nearest Walgreens, wait in line, wait for them to pull up my records, wait for them to check my insurance and find out it's going to cost $64 to get the shot. The shot that dr. Feldman's office was supposed to give me, the shot that I already paid for. Given it was their fault for never giving me the shot and then having run out of it, you would hope the doctor would care enough to make things right! Shouldn't he care whether or not I get sick? Apparantly not.... read more

I have had one appointment with Dr Feldman and found him very pleasant - however since then I have tried a few times to make an appointment for non-urgent things and been told they have no times available for weeks. Yesterday I was told that they couldn't give me an appointment until the end of November - when i asked what I would do if I was ill the receptionist told me I could go to the emergency room.. Maybe its just me but that isn't what I need from a primary care doctor? read more

Dr. Gary Feldman is one of a kind. Easily the best GP in the Bay Area. He's helped me through things as simple as a sinus infection to as complicated as an anxiety disorder and actually sat with me on the internet in his office to help find me specialists who could help me further. The guy is honest, clear and professional, yet warm and caring. Best of the best without a doubt. Mark Illeman is the onsite NP and he is an Ace as well. Super nice guy and capable of most everything you could need if you need an appointment fast and can't see Dr. Feldman. I've had him adjust my medications and order xrays, no problem. Just remember where your liver is because he asks every visit. :) I love this office. It feels really, really good to have these guys in my corner. Five huge shooting stars. read more

Coming to this office is like visiting a good friend you trust. This place is filled with good positive energy from everyone that works there. I have known Dr. Feldman for 10 yrs. now and I trust him 100%. I have gotten to know just about everyone that has worked in the office all these years and they are all great. This office is one of the very best at CPMC, also very busy. Cynthia (front desk) and Marie (billing mgr) are super! Best wishes to them in the new year! read more

Initial visit review: Dr. Gary Feldman was seemed like a professional, no-nonsense doctor. Went through my physical systematically and he gave clear answers to some of my questions. Overall, I would continue to see him a my general doctor. Waiting for my blood test and will update with how that goes. Oh, also he gave me some good diet advice ( reduce simple carbs (white anything, bread, etc) and increase fruits/vegetables). read more

Dr. Feldman, himself, gets 5-stars but the reception desk gets only one If I could give 1/2 of a star, I would. I'm so tired of people who are unnecessarily rude especially when they are in a position (job) where to be at least a little pleasant. First, make sure when you answer the phone, your mouth is near the mouth piece before speaking and speak at least somewhat clearly so that we don't have to say, "Is this....." I also abhor the passive aggressive comments that get passed out. For example, "I suggest NEXT TIME you call your pharmacy first instead of call Dr. Feldman,.... first." Using the condescending tone after I already explained that I was instructed by the pharmacy to call my doctor isn't helpful (this following other comments). I also am not at fault if no one from your office returns a call for a message left 2 days prior. When calling back, telling me that you'll take a message for the doctor doesn't provide me confidence that I'll get that call back. If you've called the pharmacy as a result of my first message, how about a call back TO ME to let me know instead of the side-handed comment of, "We already called it in" with the "so why are you bothering me right now" attitude. Is it too difficult to tell me the info without the tude? Take a vacation or something but bring some human compassion back into your social skill set. You ARE in the medical field regardless if most of what you do (and not well) is answer a phone and take messages. I've seen Dr. Feldman twice and he's been great and I still intend to see him again. It'll just need to swallow a chill-pill to get past the coldness I've gotten at the front desk EACH visit and with my 2 phone calls. read more

I've been seeing Dr. Feldman for over 5 years and have mixed feelings. For the basics, like yearly exams, he's good. For more elusive health issues, I'm not so sure. I've had an unresolved problem of becoming dizzy when standing up too quickly for about 3 years now. At first Dr. Feldman sent me off for an array of tests--Tilt Table, Echocardiogram, etc which all came back inconclusive. It's good to know my heart is in good shape, but... But, upon follow up with Gary he really hasn't offered any new ideas or next steps. What I did get was on follow up visits he didn't have a clue to any of our recent history and repeated his same exact test recommendations, Tilt table, Echo, etc from the beginning! I'm not so naive to expect him to remember me or my health issues, but ANY professional should take 30 seconds to scan my chart for what's been done recently BEFORE talking to me. That's basic courtesy. The bottom line is after $10,000+ worth of tests I feel no closer to a diagnosis and have given up with Dr. Feldman on solving this issue. I will continue to see him, though and hope things go better. I've also switched from a PPO to an HMO, so things could get interesting... p.s. - Cynthia is good. read more

I've been seeing Dr Feldman for over 15 years. My husband has been seeing Dr Feldman for over 25 years. Dr Feldman is knowledgeable, friendly, empathetic, etc. Can't say enough good things about him and his staff. Staff are friendly, efficient, very helpful, especially Cynthia and Jay Lynn. Tests, prescriptions, appointments, referrals, etc, are all easy to get from the Dr and/or staff. We can definitely highly recommend Dr Gary Feldman!!! M&M read more

This is the best medical practice in the City. It really stops and starts with people who care about their patients! My most favorite person in the practice is May- she is the "on the ball" office manager that does her most to take care of all the needs of the patients. She has been so helpful many times for scheduling an appointment, getting a RX refill and just creating a dialogue and re pore. I had been assigned to the nurse practitioner, Mark Illeman who has the best bedside manner of any health care professional that I have met. He is smart, thorough and genuinely interested in getting to resolve what ails you. He makes even the worse experience good with his kind demeanor. I can't say enough about how great Dr. Feldman and his team are to our SF community. I highly recommend them if you are looking for a new doctor's office or need expert medical advise. read more

I love Dr. Feldman. He is a very thoughtful, caring doctor, and I will continue to see him for as long as he is practicing and I am in San Francisco. I have always been able to get in to see at least a physician's assistant when I have had any kind of 'emergency'. A great doctor, very competent PAs, and great office staff! read more

It's unfortunate that when I was turned away as a new patient, the rude receptionist said she couldn't tell me when they might have openings or even refer me to another doctor. My partner has been very satisfied with Dr. Feldman, it's a shame he has a staff that doesn't seem to care about potential new patients. read more

These reviews are shocking to me. No office or one person is 100% perfect, and I don't think you should be afraid to try them out. Although I have yet to meet Dr. Gary Feldman in the past 4-5 years that I have attended, his doctor assistants and staff, to include reception are quite wonderful. I have always had a very good experience here, considdering all the embarrising things I have come to this office for. His doctor assistants are so empathic and professional I just continue to see them over and over. I have even switched from one to the other because one relocated to another part of the county, and I continued to have an excellent experience. I was recommended to this primary care physician, after having been referred to a specialist, who I complained to about my prior care physician and have never been more thankful. read more

Love the Feldman group. Both Mark Illeman and Gary Feldman are amazing doctors. Very caring and understanding. And, most importantly in my case, GAY FRIENDLY and familiar with gay problematics. Any regular non-gay doctor can be very not understanding about the problems that gay people experience in their (sex) life. These doctors are perfect understanding the problematics we gay men undergo. read more

Basically There are two categories of reviews for doc feldman. basically they break down into: 1) i love doc feldman, i've been with him forever and 2) doc feldman sucks. he's unresponsive. Having been with feldmen for a long time now, let me let you know what's happened. about 4 years ago, doc feldman was basically the best there was. people knew it. As people started jumping on the bandwagon, he had to move to a larger 3rd floor office to accommodate the increased volume. It was at this time that he started looking for a PA to help him because there were too many people to handle. From this point on he became harder and harder to contact by phone. He also brought on some new receptionists who don't know feldman, his old patients, and the practice's character very well. He still doesn't have the PA he needs, so he's still over taxed. If you get on the phone with Cynthia (original receptionist), and you're an old timer, she'll know you and hook you up as long as you have an order from the doc for a follow on. If you are new... well, i'd look somewhere else. I hope this explains why there are such varying opinions. But as a patient who has seen him a lot, let me just say this. Dr. Feldman has the best bedside manner of any physician i know. He'll hear what you think is wrong and try to help you, not dictate to you. He's a good guy. Unfortunately, he's not a good guy to go to as a new patient. he just doesn't have the bandwidth. hope this clarifies everything! read more

It saddens me to report that after being with Dr. Feldman for over ten years his care has deteriorated badly due to the fact that he has a patient load now of over 4,000 people. . He has a great beside manner but carelessly missed three major diagnoses, the most important being a late-stage cancer. You can do much better in the Bay Area. read more

While Dr. Feldman himself is a patient listener and a good doctor, I would not go to this practice. On two occasions no one called me back with results from the lab tests even after me leaving them a voicemail. Service is average at best. The office assistant will return calls at her sweet convenience. read more

Being busy doesn't account for the fact that he knows jack sh*t about treating elderly patients.

AS A DOCTOR (5 Stars) Dr. Feldman is an excellent, compassionate and smart doctor. His bedside manner, his "doctoring" skill, is among the best I've ever encountered. He is highly responsive, even returning calls over the weekend and very early in the morning, for significant health situations. His medical knowledge and technical skills are strong. He's very good at diagnosing issues and designing a care regimen. [In response to some posts, I've not met the doctor that knows the answer to every issue. Many docs do online research.] MEDICAL SUPPORT (4 stars, and rising) With the addition of Matt Freeman, NP, and Mark Illeman, NP, Dr. Feldman has added the broader, stronger medical support his practice seemed to need. This team should be able to better handle the practice's large patient load. In our direct experience, Matt and Mark both seem very competent medically with excellent bedside manner. We also think Dr. Feldman has added more competent nurses. OFFICE (3 stars, and rising) To this point in time, the office, IMHO, has been the practice's achilles heel. We've had some great staff experiences and some unfortunate problems, too. To his credit, Dr. Feldman has taken major steps towards improving the office staff, and he has listened to and responded to every issue we have ever raised. We think the office is improving quickly and that it needed to do so. BACKGROUND I've been Dr. Feldman's patient since 2006 with 50+ office visits. He has organized my complicated care (life-threatening lymphoma, advanced HIV and numerous complications) among many doctors. Having interacted with many doctors and practices over 20 years, I humbly offer my perspective to provide some guidance to future patients. read more

I have to disagree with the positive reviews of Dr. Feldman. I actually found him to not be very knowledgeable. On several occasions I asked him basic questions and he would ask me to hold while he looked it up on his computer. I swear he was Googling answers to my questions. On one occasion, he even printed out the information from the internet and handed it to me. Also, the billing department takes forever. I'm still waiting to get reimbursed for a vaccine I got in July. I've called a dozen times and was reassured that the check was mailed only to call again in two weeks to remind them. read more

I'm not sure that I've even seen Dr. Feldman, but have found both the nurse practitioners, Matt and Mark, friendly, helpful, and knowledgeable, not just about ailments and treatments but about the jungle of insurance coverage. The waiting room is calmer than most with many Buddhas to calm waiters. read more

What a disappointment Dr Gary Feldman is! Still waiting for a call back from the doctor for my urgent call over a week ago - like I said STILL waiting. The man never replies to email requests or phone calls. Forget about referrals - he will take months to do them. I would skip this office if you value your health. read more

This office is dangerous (to your credit score) to deal with because their billing is a complete mess. They started off by charging me $1,500 for 10 minutes of doctor's attention. It has been four months (!) since I received that outrageous bill and I have not been able to speak to anybody about it. I have moved to a different city, so I lost an option of simply walking into their office to deal with it. Try it for yourself: dial (415) 923-6589 and, day after day, "Marie" claims that she's away from her desk and will call you back. She won't. Moreover, I am not sure Marie even exists. The only way to deal with our outrageous balance is, it seems, to simply send them a check by mail. Otherwise, I am guessing, it will go into collection after 6 months. This is basically an extortion operation they're running there. Stay away. Can't wait for a proper single-payer system to wipe out fraudsters like them. read more

Wow. I used to have a good relationship with this doctor's office over the past 6 yrs and it's really come to a head recently. I've had 4 months of billing issues with this office. They have outsourced their billing and those people couldn't scratch their way out of a wet paper bag. I called them directly and they had an outgoing message only in Spanish that didn't accept messages. 3 months ago I I faxed over all the needed docs to resolve my overpayment of $260 and never got a call back. That is not professional. I have a Platinum HMO so the item I had to pay out of pocket is covered (Blue Shield confirmed 3 mo ago). I understand it could be a perfect storm but when the front desk says she doesn't know what to do now and she said and she said she was working to resolve it a month ago then I have to just say wow. I've been calling for months and it's clear they don't care because they have there $$. Additionally I had a lot difficulty (like 3X I asked for a referral) and it the most painstaking experience to finally get it -about 3 mo. I've only received slight apologies for all this and so I'm heading over to Medical One. read more

Let's just say that my relationship with Doctor Feldman suffered from "irreconcilable differences" surrounding the HIPAA laws and a violation of same by one of his subordinates. The U.S. Department of Health & Human Services is handling the complaint from this point forward and the Physician's Asst (PAC) is listed in another review of mine...in case your wondering. I posted it after the PA threatened a civil suit of defamation but I refuse to be silenced. Such a shame... Go elsewhere. read more

Saw this provider for almost two decades and never imagined he would end up.at the low end of a Yelp review. But he has been a most unhelpful for the past several years, a time during which I needed his support and expertise the most. I appreciate now the bad impression he left with some others I know. While I wouldn't agree he is a quack as they claim, I would say he lives in his own imaginary world in which people are consistently reasonable and uncruel. If you are looking for a doctor who has an even keel and knows how to treat HIV, he is good . . . until you need him to appreciate what it means to live with destructive, morally unhinged people in your life. Then, he just fails to appreciate what they are capable of doing to your health, outlook and life. When at my neediest, he failed me. He didn't intervene or check on me as requested when a psychiatrist in the same network confined me totally inappropriately after I was date-raped and afterwards confronted with a potentially violent and life-threatening situation. I was astonished when he admitted he thought I had imagined much of it. No, Dr., I was NOT taking recreational drugs. I was DRUGGED with opiates. Drugged to where my kidneys failed. And the story only gets worse because of its role in my life over multiple years. I am shocked and and ashamed you would not believe me or help positively despite the absence of any history abusing opiates and, therefore, adding to the scope of this horror. I will never trust you again, and neither should anyone contemplating your practice. I was always 100% open with you. Shame on you . read more

Dr. Feldman has been my doctor for several years now and he is absolutely wonderful. One of the few doctors out there who actually cares about the well-being of his patients. I couldn't ask for a better HIV doctor as well. I highly recommend him! read more