The rating is for the complete lack of communication by and within the park and park management. The park itself is lovely, but it is in desperate need of signage,people who know what they are doing, and better organization, especially for day-users.
We came to Garner specifically to float the Rio Frio for the day with absolutely no interest in overnight camping. There is a sign that explicitly has an assigned lane for "Day Use Only", yet when we got to the booth to pay our $7 day-use per person fee we were told to go inside to pay it...once inside there was a serpentine line that was reminiscent of a poorly run DMV branch complete w/number schiller. The "on number" sign was at 19, the number we pulled was 34...this made no sense and seemed ridiculous to me, why did we have to stand in line to pay a damn entrance fee? So I started asking everyone in line if they were there for the day or overnight camping because it made sense that people w/camping res would need a check in vs those of us that just wanted to come for the day. So I went back out to the booth and confronted the booth lady and she said "no, you don't take a number, u just walk in and say "Day Use" and cut the line". Again, makes zero sense, and how is anyone supposed to know that?? I go in and there is an elderly park ranger who told me I needed to go get my license plate # before I could check in. I told him 3x that I was there for day use and asked why my plate# was needed iwas just there for the day and I was not leaving my vehicle overnight? I finally lost it and said I didn't drive 3+hrs to wait for over an hr just to pay a fee to float the godforsaking river!? Finally it dawned on him and he's like "oh, if u are just here for the day, you just cut the line and go to the first open desk" ARE YOU KIDDING ME?! He then says "we had to ward off a few fights because people who were in line were upset that the day users were "cutting""...gee, ya think? Finally a desk opens (they had five slots, but only two open...again, makes no sense with a line of about 20 people) and I finally pay the stupid fee and ask the lady about the tubes and shuttle. She then tells me that the store is run by a concessionaire and they have no info. I get that the store is not owned or run by the park, but considering it is within it, you would think they would at least have an open line of communication w/the store!?
The concessionaire is hard to find on the map, but even harder to find IRL because there is no sign off the park road to differentiate it from the Pavilion (which also has a store). We finally find the store and the lady tells us the shuttle is not running because the guy that ran it had left for the day since there wasn't any customers...it was 1:30pm. I had called the store the day before to verify the tube shuttle would be running since I knew it was the end of the season and the guy I spoke to said it would be. I about popped a gasket! Thankfully, the lady in the store was nice enough to rent my friends their tubes (thankfully I had brought my own) and even nicer because I was on the verge of frustrated tears to give us a ride in the back of her truck to the put-in. If she had not been so nice our entire trip would have been ruined due to terrible lack of info and miscommunication.
The river was running extremely low and extremely slow, though. Again, this was not communicated via the info link to water levels on the state park website. We would have not come to float had we known our butts would be bruised on rocks for most of the float and what should take 2.5hrs would take near 4hrs because the water was almost stagnant. But, we made the best of it. Since we were floating solo, we asked where we needed to get out and she told us the Dam and that from there it would be about a 5min walk back to the store.
After 3.5+hrs on the river and shaving off about 30mins because we had to hand paddle most of the way, my friends and I were done. We came to another slow float area where there were a bunch of people in the river and on the shore, so we asked if this was the Dam take-out. Nobody seemed to know what we were talking about, but we didn't seem to see many people past this point, so we just assumed it was where we needed to get out. Once we exited the river into the parking lot that was surrounded by little cabins we looked for signage to guide us to either an exit or the store. There was absolutely none to be found. The only sign visible was "One Way". After wandering aimlessly toward what we had hoped was the store, but turned out to be the Pavilion, we were exhausted carrying our tubes and had given up. We would just live the rest of our days in bathing suits and watersocks in this hellhole of a park. Thankfully after asking a guy where the store was, he saw our despair and was so kind to give us a ride to it. Needless to say: never again, Garner State Park. Never. A.Gain. read more