Bad communication, Bringing in low ball offers for our property in a hot area we have listed with…read morethem, Agent constantly leaving the lights on where we now have a big electric bill, sometimes leaving the property unlocked, The list goes on to all the problems we are having with them. We trusted that they could match offers better than when we were representing ourselves but so far they have brought in nothing. Their agent is very unprofessional and lazy. So sorry we ever trusted them to represent us. Don't ever use them.

After knowing Neil Kugelman through family members since I was a baby I unfortunately made the…read moremistake of trusting him and hiring him as my realtor. No less than a month later I am already on the hunt for a new realtor. Neil unfortunately treated me as a last priority from the beginning. 70% of the listings I received from him were in the one township I said I did not want to live in, despite several reminders. I was expected to catch all houses that popped up on the MLS for sale on my own. Due to the pandemic I was able to meet this burden- however I can't imagine trying to do this in a normal hectic world on my own. The very few houses I did request to see Neil just completely forgot to schedule. One or two he was able to work with the agent to squeeze us in-between appointments, however the others I just got an apology for and pretty much was SOL. Scheduling appointments and getting back to clients about newly listed properties within a day or 2, Neil said himself is above his expectation level. Keep in mind I said I was willing to see properties ANY time with the exception of the same two hour block every week. I knew this was important because many houses were going under contract the same day they were listed, and all were contingent within a few days. I kindly addressed the consistent failure to even schedule appointments, but on the last occasion (less than a month together) Neil said he wasn't able to meet that need. Keep in mind this came after again failing to schedule the single house I requested to see this weekend and therefore was unable to see it, and then failing to return outreach about the possibility of a different property. Neil cannot keep up in today's fast paced environment (and makes no apologies for it), and instead of doing what is right by his client and hire an assistant or perhaps enlist the help of some of his team or dare I say it - retire he will attempt to earn the trust and business of any potential client, only to have them miss out on the house of their dreams and be completely indifferent about the matter. Oh- I almost forgot to mention on several occasions he sent my personal information to the wrong people.. I mean personal information that you should be concerned would allow someone to steal your identity... I only knew because two of them contacted me to let me know, and if that isn't enough he even wrote an entire offer and sent it with the correct personal information and last name.. but incorrect first name. Do yourself a favor and hire a realtor that will act on your behalf and invest the time and sincerity into such an important decision (and not make you want to change your bank accounts & social security number).

We've been at our new apartment home for over a month. Absolutely love it. Quiet, serene,…read morebeautiful! Inez, the real estate agent is one of the most delightful, knowledgeable, considerate agents. She truly assisted us from Start to Finish! Moving can be a very stressful event. If it wasn't for Elfant Pontz the experience would had turned out harder. The staff had a checklist that enabled us to get everything done regarding our apartment home. I would recommend Elfant Pontz to anyone looking to live in any of their properties! It's worth it...Estupendo! Amazing! 10++++ kudos and stars!!!! Carlotta "Zaire" F.

Slum lords. The difference in the landlord i have now and…read moreelfant pontz is night and day. I would highly advise people to not rent from EP. 0/10, WOULD NOT RECOMMEND. When i first toured my apartment and moved in 3 years ago, the leasing agent lied about so many things. I understand it's her job to get people to move in but straight lying about it stuff that shouldn't be lied about it's crazy. For example the bathroom window was broken when i moved in but yet the agent told me everything was as is and no additional repairs would be made to anything in the apartment. How are they out here renting apartments with, broken windows? Thankfully the building owner fixed it. During my time renting from ep they were a terrible management company. Whenever i'd send maintenance requests it would go 1 or 2 ways. I would immediately get an auto response email noting the request has been received. After that, they would either contact me back asking me a bunch of questions about my request, essentially gas lighting me. Or they wouldn't follow up until i reached out again a week later and they'd always say they were busy. I started putting in the maintenance requests everything i did myself to work on the issue. Bc the way they are it seems like they try to do everything they can to get out of fulfilling maintenance requests. It's so crazy because one day last spring when i came home and was sitting in my car, i saw a rat running from the grass to the trash cans. I immediately sent a maintenance request for exterminating services. They emailed me back saying "are you sure you saw a rat and not a mouse?" That took me out because I'm not blind and it's pretty hard to mistake a rat for a mouse because the size difference. The next day i got home and i saw the rat again and instead of getting out my car i took pictures and emailed them, so they'd actually believe me. That's a prime example of how they would gaslight me with maintenance requests. They really tried to tell me I saw a mouse, mind you I have 20/20 vision. Lastly, they like to mix up words or don't know the meaning of damaged and not clean are. When i told them i was moving they sent me a vacate letter. On that it clearly indicated i would get my security deposit back less any damages. Nothing was damaged in the apartment and i have proof from videos and pictures. They made something up to keep part of the security deposit and said the stove wasn't clean so I was charged for that. I wouldn't recommend renting from EP. Believe the few scattered one star reviews about EP. Oh yeah the leasing agent came to inspect my apartment for painting issues a few months after i had my son in fall 2023 when he was 3 months old. Tell me why she came into my apartment after just finishing smoking a cigarette, so i could smell it on her. She smelled so bad that I had to cover my nose with my shirt. Everyone knows you aren't supposed to come around little babies smelling like cigarettes. Smh

These people are rude. Properties are not maintained and they hire incompetent repair people they…read moreobviously found on the street. Mice problems, major heat problems, old windows that are not air tight making my bill high. Poor maintenance of common area. Joe ( the main agent ) is smug and said they would paint and replace the dirty behind carpet. Of course they did not. To top it off, I woke up one day to no water. Come to find out they had been taking my money but NOT paying the water bill for months Stay away.

If you're looking for an apt in University City, stay away from Joe Wingert and Challenger Real…read moreEstate. Don't expect to get any of your deposit back. Joe will take your money and run away with it. He uses google voice numbers and avoids your phone calls at all cost. He is absolutely the most shady landlord I have ever dealt with. Everything mentioned by Ms L. is true if not worst! I've never yelped before, but I had to make an account and share this information. It's my 2 cents for humanity.

I scheduled an a with Mr Herbert to assess potential water damage in my home. I was very interested…read morein meeting him because he came highly recommended and his business is located in my community. Mr. Herbert was very prompt, early is better than on time. Mr Herbert was very professional and gave me his best professional advice on how to attack what he defined as a small issue. I was very impressed by him and satisfied with the outcome. Mr. Herbert didn't even charge me for coming out to my home. He was a blessing to me and is appreciated. Thank you Sir for your service! Best regards,

I retained Mr Herbert after my home was damaged by a fire. He came highly recommended by a family…read moremember who used him in the past. It was the best decision I could have made under my circumstances. I never would have been able to deal with the insurance company on my own. He pushed my insurance company to resolve the claim as fast as possible, kept me updated on the status regularly, and fought for every dollar I was entitled to. Thank you again!

Had the pleasure of having Ms. Wells notarize some documents for me. She was quick, efficient, and…read morereasonably priced. I will definitely use her again.

I called in the morning for notary services and made an appointment for that afternoon. Tony is…read moreprofessional, personable, and reliable.. Easily got the job done. Nice to have a local notary!

I just bought my first house, and I could not have done it without my realtor Deb Stanitz, she is a…read moreresource, as well as a very knowledgeable realtor who has done her homework, and does her homework on every little detail. Deb Stanitz is professional and friendly. She responds and communicates fast and clear. She had great relatedness with the professionals that you need to purchase a home, the lender, the inspector etc. she is curious, asks questions and shares all the details with you. I first had my eye on a property that was owned by the bank. They made the process really complicated and together we kept standing for this property until it became clear that this process was just to ridiculous and we came to the conclusion together that it was time to quit and let go. I was bummed and resigned for a little bit, until Deb Stanitz, with full energy showed me another house. That process was done in no time and her skills and stand became even more clear in that process. Now I am the proud and happy owner of my first home. I would recommend Deb Stanitz to anybody. Hilde N.

We worked with Kathy and Wendy to purchase our new house in Mt. Airy. Both of them were amazing…read more We had some issues with the flipped property that we purchased and they went above and beyond to help us resolve our issues. We couldn't have asked anything more from them. Thank you guys :)

I've been out-of state property owner with them for a little over 7 years. They have been great at…read moregetting payments and keeping the tenants for long periods. Their fees are reasonable and I would recommend them to anyone who does not want to run the risk of dealing with horrible tenants.

Don't even think about Mazer Real Estate for your Real Estate needs! Every month we have to call…read morethem and ask them for payment of rent paid by our tenant! Payment is never received from them until after the 17th of the month. They are a horrible Real Estate Company! Customer service is the worst! You PAY THEM every month to collect rent for you and when it's time for them to process the rent payment it's like pulling teeth to get what's yours! They act as if it's their money for your property. They are just horrible. In the process of finding a NEW Real Estate company to handle my Real Estate Needs. If there was a star less than 1 that's what they would get!

Rent Scene was absolutely pivotal in my apartment search. I was moving to Philadelphia from out of…read morestate and had 2 days to find a new home. Alex worked with me to set up two days of appointments across about 7 apartments. He was patient, super responsive, arranging things behind the scenes like a mastermind. On the first day Dwight showed me three apartments, and gave me great tips on what to consider when looking for a new neighborhood to call home, and was super informative and helpful. On the second day I found the place that I'll be moving into next month! Rent Scene made the entire process incredibly manageable. I can't recommend them more highly. I would use them again in a heartbeat.

Alex was nothing but a pleasure to work with, especially considering that I had absolutely no idea…read morewhat I was doing during my entire apartment search. Though I didn't end up signing a lease through Rent Scene, he was extraordinarily helpful in offering apartment suggestions, answering my (many) questions, and setting up tours ahead of my day in the city. Would highly recommend for anyone apartment hunting in Philly, especially if you're moving from further away and need help coordinating logistics!