My hearing aids were not working, turned out to be my fault. I called and talked to Michele and she said come right down. She met me with a great smile and was able to determine the problem and fixed it right away. Michele is a great asset to Gardner Audiolooy and represents the company quite well. John Sullivan read more

I was contacted by Gardner after my review and told that my insurance company had all the money I paid for the highly deficient and poorly fitted hearing aids was with the insurance company. Give me a break, they are in business to make money, and all the money was not with the insurance company. They not only refuse to make things right for me and know something was not right as the employee who fitted me in Inverness is no longer there but insulted me with an obvious lie and then engaged in a personal attack because I am rightfully indignant about their poor service, lack of responsibility and even outright lies. I am sure they have many good employees, but in this case they did not and I paid the price. A company who behaves like this does not deserve your business. My reviews are 90% five star. I rarely write negative ones but this business deserves a negative 20. read more

I purchased hearing aids from Gardner and today my wife had a cleaning of her hearing aids. Carmen was outstanding not only in customer service but also her explanation of what service was being provided. Waiting for Starkey next Gen after Genesis AI and we'll be back. read more

My husband has always had problems with the receptionist at the Inverness location. She is confrontational and rude to patients. We've had this issue with her for three years. Went today for a simple "hearing test". They wanted $40 to change out filters and cones (which my husband does). They refused to do the hearing test, stating there was no use in doing so if he wasn't paying the $40 for service he didn't need. The hearing test is to find out the status of his hearing - not to pay for services he didn't need. He never did get the test. Stay away! read more

Inverness, 2016 - went through testing on medicare and as you might expect they wanted to sell me hearing aids. I found some on ebay for about 30% of what they wanted. Got served with those but only after I had purchased a set from England that they refused to set up. I cannot recommend this business, that is unless you are willing to do and pay what they ask. read more