I have never purchased any retail items here or used their post office boxes. I usually only go…read morehere to use the UPS shipping service. I use them for the shipping because it is a convenient location for me. I believe they have slightly higher pricing compared to going to the UPS shipping facility in Hammond but, this location is further away and not as convenient. They have shipping supplies here for purchase. Also, they offer boxing up your items for shipping at a cost. Ample parking is available and traffic light near strip mall entrance makes it easy to get to and leave.

The service at this location was superb! I came in to ship a 25 lb item. I forgot to add a slip…read moreinside the box and they helped me pry the box open and re-tape it for me. The service was quick and the price was fair for shipping. It arrived safely on time.

I would NEVER step foot in this store again and I have been to this location many times before. I…read morewent in to return a package I received from Amazon because the item of clothing didn't fit. I have only once returned something from Amazon, but it was at Whole Foods as my experience there was the complete opposite. I am a senior citizen as I do not have the experience with returning items from online using my cell phone that others may have. It was a no wait situation for me as I was lucky enough to arrive at the right time so I thought. This young man motioned for me to come forward which I did. I told him what I needed to accomplish. Opened Amazon on my phone and still couldn't manage to find what I was trying to do. He saw I was in need of help, politely asked for his help but refused to offer any real assistance. Basically ignoring my pleas for help. He spoke softly and I couldn't hear nor understand what he wanted me to do. He then tells me to "Stop playing me". I couldn't believe what I heard. I raised my voice and basically reminded him I'm the customer and needed his help. Then he went over to the copy machine, I needed two health insurance cards copied. Feeling bad I scolded him for his poor customer service, I gently touched his left shoulder and he snaps at me, "Don't touch me!" Sorry I am old school but I meant no harm. I was making him uncomfortable, he claimed. This guy is not ready for prime time nor stable enough to deal with the public. He couldn't even use the copy machine correctly the first time. Ironically, I then went to the Dollar Tree and held the door open for a Black gentleman as he was exiting the store. In gratitude, the man placed his hand on my left shoulder as a gesture of kindness for holding the door open for him. The contrast between the older and new generation is quite telling. I will NEVER IN MY LIFE go into that UPS store EVER AGAIN. I will not be insulted, nor will my dignity be challenged. NEVER AGAIN!

Dropped off a package to the Highland UPS on Monday 5/5/25, and the Store Manger was very helpful,…read morepatient, and sweet, she waited for me to find something and even made small talk while I searched without feeling rushed, she even helped me with the wifi when my phone was moving slowly. I truly appreciate customer service like hers!

This UPS store is reliable and dependable. Anything that I've sent from here and returned. I know…read moreit's going to get to its location in a timely manner. Everyone is polite and I'm always in and out of there pretty quick no matter how many people are in line . I highly recommend this location in Crown Point.

Good and outstanding service there !! Help you with crazy prints return labels at good location in…read morecrownpoint off Broadway Road

I have mailing addresses at UPS Stores in Wisconsin, Illinois, Indiana & Michigan. The UPS Store in…read morePortage, IN stands head and shoulders above all of them. It's all about great service and store manager, Ms. Kim Lopez, goes the extra mile for me and all of the store's customers. Wouldn't trust my valuable parcels to anybody else. Thank You!

Today, I visited the store to return a defective item to Amazon. The clerk insisted that I had to…read morepurchae a brown box for $17.90, although the item was neatly packaged in the manufacturer's box and I had already printed a label. The clerked pulled off the label, I assume to attach to their overpriced box. I left with my package and the label and went to the Merrillville UPS store. The clerk kindly reattached my label and shipped the box off as I had repackaged it -- at no charge to me. Watch out for stores making a profit by insisting that customers must purchase items and services that they don't need!

I have had to use their faxing and copying services. It is very economical and customer service is…read moregreat.

I've never had any problems with this usps store and never had a wait more than a few minutes. I…read morehave primarily used the store to return amazon items but it appears they also have fax/copying/ and scanning if you ever need that. They also have a notary I have used but you have to call in advance for the hours. The store is in a strip mall by the jewel and convenient for a quick stop.

Terrible customer service from Jennifer at the UPS location in Munster, Indiana. She was rude,…read moredismissive, and completely unhelpful. Her attitude made a simple interaction unnecessarily frustrating. She also stated that she works at the Highland location, which is concerning if this behavior carries over there as well. One of the worst UPS experiences I've had. NO STARS . And she took pride in being unprofessional and thanked me for telling her that her attitude was unprofessional and unnecessary clearly she need to be retrained for quality and I must say (never )have I experienced this at this location...

Ups store at 609 ridge is horrible young there was rude i was told that i could have a package…read moredelivered to this location and pay a $8 fee, only to be told later that I was miss informed and I had to be a P.O Box holder to get packages delivered to this location now do to this information I could not get my package

Kim is the best! She has answered all of my questions and addressed all of my concerns. Even when I…read morefelt indecisive about what I wanted, she was patient with me. The customer service experience was top notch. I definitely recommend this company!

From the owner: Our goal is to create high quality designs that are cost-effective, visually pleasing, and captures…read morethe intended message.