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    Garcia's Custom Cycles

    5.0 (4 reviews)
    Closed 9:00 am - 5:00 pm

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    Lokey Powersports - Unacceptable randy

    Lokey Powersports

    (24 reviews)

    Honest and respectful, good customer service. I've had my motorcycles and never had an issueread more

    DO NOT GO HERE. RANDY IS VERY CONDESCENDING AND IF YOU GET ON HIS BAD SIDE HE WILL CALL YOU EVERY…read moreNAME UNDER THE SUN. I NEVER make reviews and it's unfortunate I have to say this because I thought we would be doing a lot of business together. Long story short, randy is VERY unprofessional. I came in for an oil leak on my 05 450R and randy had said that it was problem A and B and I said okay do what you have to do. Charged me $400. No problem if the leak is fixed. Come pick up the bike when it's done, bring it home and take it for a 5 minute ride, oil everywhere again. Immediately brought it back in and said hey still got oil he said okay it could be problem C or D and I said okay do what you have to do. He said he would pressure wash it and clean it up so he could see where the oil was coming from. He ran it back and forth in the parking lot a few times and said it's not leaking and ready to be picked up. *But never dove into the problem to see where the oil was actually coming from or why* ** where it all went south ** I called him after a week that the bike had been done (with the holidays I was busy and not able to pick up the bike) I said his phone wasn't working or something was wrong and then I asked him if he did anything to fix the problem other than pressure washing it and proceeded to call me an ***hole and completely caught me off guard. I said okay no need for that I will be by to pick up my bike today. I was not saying anything in a bad tone and even if I did there's no need to call anyone an ***hole for something that minor. I'm a business owner myself and I would NEVER call a customer names for any reason. Proceed to go pick it up and I move my bike to where my stand is at the back of my truck so I can warm it up and take it for a ride to prove that the bike is still leaking oil. And it's a LOT OF OIL. not just a little bit. He comes out hot and is cussing at my girlfriend and I and things just take off from there. Things get escalated very quickly and he's calling me names and I'm yelling that's he is being very unprofessional and if he's having a bad day to not take it out on us. I proceed to take my bike on a 5 minute ride JUST TO SHOW HIM THAT HE DIDNT FIX ANYTHING. I get back and lo and behold what do we have here? Oil. Everywhere. Hes saying that there's nothing he can do to recreate the oil pressure build up needed to actually find the oil leak. All the while we try and have a nice civil conversation and reset the situation bc maybe it did get a little out of hand at first. I'm doing my best to keep my cool and he's just being very condescending like he did NOTHING wrong. At this point he's looking at the bike and says this is your problem and said thank you for the input, but we will no longer be doing business together. He didn't like that because he started going off on me again. And I packed up my bike and left because he is too weak of a man to know when to take some constructive criticism and he wasn't worth the time to explain my side. Moral of the story I came in for an oil leak to be fixed and it was not fixed. I still have the same short $400 for a problem that really wasn't even there. Randy called me all sorts of names, saying that I don't know how to work a phone, called me a f***ing prick, called me an ***hole and many other names. This all started because Randy got offended on what I said over the phone that his phone wasn't working and I asked him if he actually fixed the problem other than pressure washing the bike. Randy could've went about the situation many different ways that many different points of the interaction. When I was explaining my side of the story he constantly interrupted me and talked over me. VERY UNPROFESSIONAL. Attached are pics of the oil leak I still have. Randy you failed to do your job and you dropped the ball on so many levels.

    Garcia's Custom Cycles - motorcyclerepair - Updated July 2026

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