Bob was very helpful. Did not try to over sell me, actually suggested things I thought I wanted was…read moreoverkill. His guy/guys showed up on time for estimate and installation of double wide door and opener. the garage door looks very good, and very quiet! I truly highly recommend them!

I rarely write reviews, but Bob's Quality Door Service absolutely earned a 5-star rating…read more From my first call and text, Bob was incredibly responsive and professional. Before scheduling a service call, he even suggested a few troubleshooting steps I could try myself at no charge in hopes of resolving the issue and saving me money. When that didn't work, he arranged for a technician to come out the very same day. I was given a two-hour service window, and the technician called about 45 minutes beforehand to let me know he could arrive about 30 minutes early. He was friendly, professional, and understood that I was working under a time constraint. The technician diagnosed the problem within minutes, had the necessary part on his truck, and completed the repair in about 20 minutes--finishing before my scheduled service window even began. He was knowledgeable, easy to talk to, and took the time to explain everything clearly. What impressed me most was that neither Bob nor the technician tried to upsell me on anything. In fact, they seemed genuinely focused on finding the most cost-effective solution and saving me money whenever possible. Excellent communication, prompt service, honest pricing, and quality work. This was truly a 5-star experience from start to finish. I highly recommend Bob's Quality Door Service.

I called on a Sunday locked out of the backdoor of my sprinter van. Alex answered and listened to…read moremy issue. He then called me back after doing some research and talked me through how to open the door on the phone, he could have came out and charged me for something that ended up simple but instead just walked me through it. Live saver, I could not recommend more. Thank you.

Great communication.They gave the best quote that's reasonable, and unlike others who wants to…read morecharge per drilled hole. Very professional.

Had a door replaced by them and they were responsive. The price was on the higher end but needed it…read moredone ASAP. They quoted me over $1,000 to replace the motor wife a belt-motor when I found the motor to be $400 online which is steep for labor. Ended up going with another provider for $680 for the same job.

Took advantage of a $30 tune up offer, but since I have 2 garage door openers, paid full price for…read morethe second ($80) -- $110 total. One of the batteries in the opener was beeping (low battery sign). I had purchased this same opener from GDD 18 months ago; the battery should last way longer. Cost to change the battery - $80 and about 5 minutes of work (cost to buy on Amazon $55). Technician also took the opportunity to try and sell me on "lifetime guaranteed" springs/coils, and a subscription service agreement --- refused both. Total w/tax $210 to tune-up 2 garage doors and change a battery - a bit ridiculous. And the hard sell for the other stuff didn't sit well either.

I originally left a 5-star review after paying $350 on April 9 to have a garage door spring…read morereplaced. Unfortunately, I have to update this review due to a poor follow-up experience. On April 20, the garage door became stuck because the cable came off the track. I reached out multiple times throughout the day and received no response. At that point, the warranty becomes meaningless if the company cannot be reached. I had another garage door company come out and paid for a second repair, to replace the now damaged cables. They confirmed that while the spring replacement itself was done correctly, the cables were not properly adjusted and the door was left imbalanced, which likely contributed to the failure. It was also why the opener was so much noisier after the spring replacement (I was told it was from excess wear on it from trying to lift the door without the spring). The opener is once again very quiet and the door is raising and lowering very smoothly and quietly. I understand that issues can happen, but lack of responsiveness--especially for something that can pose a safety risk and was most likely related to work just done --is unacceptable. Based on this experience, I cannot recommend this company nor would I use them again.

He was able to come by early morning while I was working and was reasonably price to replace my…read morespring for my garage with a warranty. He was also able to navigate our garage sensor issue which we have been having since last year and was able to fix it... Matthew was very knowledgeable and was quick.. he did an amazing job... definitely recommend.

Gabriel was kind, informative and fixed my problem promptly. I will definitely use this company for…read moreall my garage needs.

The top of our garage door broke and the mount for the opener pulled out. We assumed we might have…read moreto get a new door. Based on good Yelp reviews, we called to get an estimate for a potential repair or replacement. Amazingly, a technician (Jorge) was available to come out the same day. He took a look at the door and said it could be repaired. Plus he would make adjustments to the springs and do some other maintenance for a very reasonable charge. We're happy with the result!

Not only are they prompt to response but they also dont do bait and switch with free in home…read moreestimate and flake out on you. Veteran is very honest and got it done with no frill

Had a spring fail on my two wide garage door. Had VGD come out to look at it and was very pleased…read morewith Grier price, service and knowledge of the system. While fixing the spring, I had to them check my bearings on the rollers and had the repaired as well. Door has never been so quite. I recommend. All during the process I was kept informed of findings and options.

my experience with "garage door doctor" was a good one..my garage door was stuck open about 3/4 of…read morethe way and i could not get my car out..called a compnay i had used for years and was a litlle upset at how rude they were and they did would not come out for service..i had a flyer in the mail from"garage door doctor", so i booked online and i waited for a couple of days as it was the weekend..they came out promptly at 8am on monday morning,and the technician (jason) worked extremely hard most of the day taking things apart and explaining what needed repair or replacement (the door itself,not the opener,is about 33 years old-here since the home was built,and rusting out)..after talking and discussing,i agreed the best option might be a new door,buit the expense was an issue..he told me of various financing options and the type of door needed,etcetera,so we had a 3 way conversation via tablet/phone with the office financing personnel who sent photos of the type of door needed,discussed color options and painting,and arranged the paperwork for financing as those doors are not inexpensive..all in all, the professionalism,the courtesy and the explanations were to my mind,the way a customer should be treated,especially on something such as a garage door.. i recommend this company and jason in oparticlar as a technician..he is wonderful and hard working!

I have used Garage Door Doctors a couple of times now and have recommended them to my neighbor. I…read moream impressed by the ease of appointment scheduling with their automated service. I received several updates regarding my appointment, including when to expect the technician. My technician this time was Eric M. He was knowledgeable, courteous, and was able to handle the maintenance for my door efficiently. Their pricing is honest, and they value military and veteran families as employees and customers alike.