I've being going to Bourk's Kanata since 2014 for my vehicle's service, after trying other auto…read moremaintenance/repair shops. I've being delighted with Bourk's outstanding customer service. What I value in an auto maintenance and repair shop is trustworthy dependable service at reasonable rates. Bourk's has consistently delivered on my expectations, and their shuttle service is helpful.

Another great job by the team at Bourke's in Kanata. Had my car for new tires, some break work,…read moretie rod end and 4 wheel alignment and everything was well done as always. Been going there for a long time and never had anything but the best of service and good advice what was and was not needed for my cars. Also really appreciated getting picked up at my home when my car was ready as i did not have a ride. Had a nice chat with the driver and a thanks to him for the pickup and nice chat.

Was recommended to go to Pierre's a few years ago by a friend and I have never been disappointed…read more They have worked on my car and my son's 2003 Honda CRV. They explain everything they do, show the parts that have been replaced....suggest preventative maintenance etc. They provided very competitive prices on tires, beating even COSTCO and are always looking for the best deal on parts. Could not be happier with their wonderful service.

I cannot say enough good things about this garage. These are experts that genuinely care about…read moretheir clients and the quality of their work. With other places, including big chains, I always felt I was being taken advantage of as there was always additional charges or mysterious additional work and the work was never perfect. Pierre's team are helpful, transparent, fast and actual PROFESSIONALS! I feel very confident that me and my car are being well taken care of. A place you can trust 100%!!

Best mechanic there is. HONEST, the most important thing in a mechanic. Fixes what needs to be…read morefixed only. Will let you know that somethings in the future will need fixed, but not now. Fair, trustworthy, prices by the books but will tell you if it is worth putting in the money into to your car. Dan is the very best. Have been with him since 1994. Always there when you need him or his advice.

Dan looked at the quote for work on my well used & loved Chev from a major dealership service…read moredepartment and suggested that he would do some testing to determine what work needed doing for himself. Dan has completed all the required work at a reasonable price, he made sure a part could not be fixed before ordering a replacement. Dan did the job less expensively and with fewer parts that the dealership quote to my great satisfaction. Thanks, Dan

2nd On or about July 3 my vehicle broke down and I had it towed to Mastertech automotive 3714 Navan…read moreRd Ottawa Ontario K4B1H9. The following week they told me that my alternator needed to be replaced at a cost of $1136.50 with taxes it comes to $1284.25. I then went on YouTube and learned that an older model Nissan's, if the air conditioner compressor is removed, you run the risk of a leakage or damaging the compressor. I then called the Garage and expressed my concerns about my air conditioner compressor to Jonathan. I asked Jonathan to remove the rad fans and the radiator and and do the job that way. He informed me that the Mechanic did not want to do it that way and wants to remove the compressor for my air-conditioning. I really receive my car back on 7 July 2026 and as I drove home, I noticed the air conditioner, getting warmer and warmer. I called the garage and the Mechanic informed me to go in on the following Friday which was 31 July. At that time the Mechanic put a full can of air-conditioning gas into my car and my car began blowing cold air but the closer I came to home the hotter it got . So I called the Mechanic as soon as I got home and he told me to bring it in on Wednesday July 5, 2026. Now during my conversation with Jonathan he guaranteed me that at the end of this process I would have air-conditioning and it would be no issues. The Garage charged me another $226 to inform me that my compressor for my air-conditioning is no longer functioning and that they would repair it for a cost of $1400. Meanwhile, they had my car locked in the garage and I knew they were not gonna give me back my car unless I paid the $226 so I did I would like to know exactly what caused my compressor to fail. I would like to know why you didn't follow my instructions to remove the rad fans and radiator and remove the alternator without touching the compressor to my air conditioning. You decided to do it your way and now the compressor no longer works. I would like you to respond to this letter before I have to take further action. A response is requested. I was guaranteed by Jonathan that when the repair work was done my air conditioner would be operational. It is now not operational and I cannot get into my car when it's hot having a spinal cord injury, which does not allow me to travel in a heated car without the air conditioning, I cannot travel in my own car. If a reply is not received I will be contacting Consumer and Corporate affairs I have already contacted the Better Business Bureau and they are waiting on your response.I will take this to court if necessary !!!

I WILL NOT RECOMMENT THIS MECANIC! Here is my experience:…read moreLast year, I had a brand-new battery installed, which kept dying every week. Due to the frustration that the dealership couldn't find anything wrong after they inspected, I was advised to take my car to a private mechanic. This shop is on my route, so I decided to take my car there for another check. They put in a new starter, but when I picked up my car, I noticed a sound when turning on the key to start the car right there in their parking lot. I went right back to the shop, and I was told to bring the car back for them to check. They did some repairs that seemed to resolve this issue of battery dying frequently. That was in August last year. 2 weeks ago, I took my car to the dealership for a scheduled oil change, and they advised me that a bolt was missing from that new starter and a drive plate due to its damage, which could help with the noise while driving. The rep at the dealership replaced the starter missing upper bolt as a temporary fix, and suggested instead of charging me, to first check with MasterTech, as the new starter installer must have a warranty, if not to bring it back to them for the repair. Luckily, the new starter did have a warranty. MasterTech replaced that starter free but charged me with the same labor of $540 they charged me last august. They also requested to have the car the week of Apryl 13 to 17 and put in a new flex plate, for which I was charged 12hrs of labor at $1620. So, I asked to work from home that week. I called on Wednesday April 15th for a progress on the work, I was told that they received the piece and working on my car, that it should be ready by Friday. At midday on Friday, April 17, I followed up with a call, left a voice message. When I didn't hear back from MasterTech, I made a car rental reservation, so I can have a car for the coming days only to be called before their closing time, so that my car was ready. They sent me a courteousy driver, (which service is welcome, since it was last minute and I didn't expect to get the car anymore). When I arrived at the counter, I was told: "you will notice a noise when you start the car, as the battery is half charged", also we didn't have time to test the car", REALLY? My car was at the shop for the whole week for major work and you released a car without test driving it? I asked if there is any issue found in the car, some questions I ask whenever I drop my car at a mechanic as well. I was told, nothing else. So I get in my car, and see the engine coolant temperature level all the way up in blue color; it didn't concern me, what do I know about mechanic, I drove about 500 meter from MasterTech parking lot on Navan rd, that the blue color changed to red, the temperature display started flashing, and right after the "Engine Overheating Stop safely" sign came up; I just turned from Mer Bleu to Wall rd. I stopped the car, opened the hood per the car manual and called MasterTech, but there was no answer. I managed to return to MasterTech, but it was closed. I managed to drive the car for about 2km back home; I had to stop 2 times while the warning was on. Mr Lube was nearby, so my son took the car there, and took them less than 1 hour to do a radiator flush service, universe longlife coolant, hose clamp, Kleenfo rad flush, as there was no coolant in the reservoir and the radiator appeared empty. THAT FIXED THE ISSUE. On Monday, I had to ask to work from home, as I need to return to MasterTech for explanation and request a refund for their service fee. I spoke to the main mechanic who worked on my car, explained to him what happened, with the pictures of the warning issue. His response: "you didn't bring the car for this issue" "your car is old" (the year of my car is 2014); "I will call you by tomorrow and let you know your decision on the service refund". He didn't call as he said the next day. On Wednesday April 22, I called and spoke to the young man that released the car; he said the main mechanic did not tell you anything about my visit on Monday; and I told him to let him know that I expect the main mechanic to call me back by Friday. On Friday, 24 Apil 2026. The main mechanic William, called to repeat again that "I spoke to counterparts, and they all say this issue is not my responsibility: "your car is old" that he will refund me half the invoice I paid to Mr. Lube( $259.88 for less than 1 hour labor it only took to fix the engine heating issue that he says he was not responsible for). I am no mechanic, but isn't basic mechanic to check for all fluid no matter what issue the car was brought in; and most importantly do a test drive, such as replacing a starter before releasing a car to its owner? And if my car is old as he says, isn't that a reason to check for additional issues when a car is brought in? I told William that I am not accepting his half refund for work done inefficiently and not acknowledging their oversight. DISAPOINTING & UNETHICAL!

We have been customers since 1990. We taken new and used…read morecars for service and never been disappointed. Absolutely a 5 star establishment, honest, and willing to share their good advice. I always leave with a smile on my face.

I have been going to Al Heron Sales & Service for decades. Al and Howie are very honest, friendly,…read moreand always give you all the information and pricing before performing any work. In addition, they present options if there are any. Last but not least, they also do great work. I have never had any issues I was very surprised by Justin T's comment. High Recommended.

Autotec is a no-frills old-school repair shop, owned by the mechanic who does the work. You're not…read moregoing to get a fancy loaner, free buffet breakfast, air freshener, or anything else as an incentive to be a customer. What you will get is honest and reliable service; quality work. I have taken every car I have owned to Autotec, since my first beater in 1997(at first having had 1 or 2 other estimates done beforehand). In all those years, I have never been unhappy with the service.

I really can't say enough good things about this shop. It's one of those rare places where you can…read morejust drop your car off and completely trust the advice you're given and the quality of the work. Larry, the owner, always gives me an honest assessment of works that's a good idea and also the work that he feels may not be necessary. I never feel pushed into preventative work that may not be worth while. As an example, I brought my car in and asked to have some preventative maintenance work done and the tires changed. I ended up not going ahead with the maintenance work as he suggested it wouldn't be necessary right now. He lost two hours of labour costs but continues to build trust and respect with great service and honest advice. Like the previous reviewer mentioned, it's a no frills operation but luckily I don't look to my mechanic for good coffee and a place to watch TV.

Always great service. Honest and fair prices. Have been going there ever since i owned my own car…read more Would never change!

As always great service , reasonably priced and only work that needs to be done - no upselling.read more

The more I look at my truck, the more I can see that the job is not that good for the price I paid.read more

Excellent service on auto body & collision for my VW Golf. Courteous, professional, fair price,…read morequick turnaround time and above all excellent craftsmanship.