Apologies to Mike and his team for this delayed compliment.
****I cannot recommend them enough****
I diagnosed my mother-in-laws garage door opener failure(bad circuit board causing random openings). I could not order it online, but Mike could. He educated me about openers. His team went out and assessed her problem. I was right but there was a major spring problem about to cause havoc. This cautious, skeptical M-I-L was immediately at ease. She praised how nice and friendly the gentleman was. Mike called me at work to discuss everything first. The cost was greater than her budget. He stood by his father work ethic of helping the elderly. He offered post-date check payments if needed. I appreciated his kind, thoughtful offer, but paid the difference. A follow-up call was needed, and they were right out. Just a keypad program glitch. Again she was pleased, and asked for cards herself to pass out to neighbor senior friends.
When my own mother came up with a problem a couple months later. I self diagnosed it, ordered the $1.50 part off Amazon, and failed. Call a professional. Call Mike. Now,that new part(plastic) caused more damage. Mike arranged a time with my mothers hectic volunteer schedule. They came right out and evaluated the situation. She had a weak, cheap unit in her condo that struggled with a 2 car door. A new, more quality model was chosen, and installed. Once again, this time my mother raved about the friendly, helpful crew.
***Hint*** Look at your opener frame rail. Is it one piece, or multiple pieces connected together? That's your first red flag on quality. Did you know lesser grade plastic parts, gears, and materials are sold in the same model number in box hardware stores?
Behind the scenes..
Since Mike was doing every kind hearted thing he could on both our mothers service calls, we added on by asking to pay for a PM inspection. In both cases we were not charged, because neither needed it. Honesty goes a long way.
When it comes to "Who do you trust for your mother", call Mike. read more
