Great place for finding what you need for your latest project. I can really appreciate that they…read morehave a wide range of price options for the tool you need rather than offering only the most expensive option. The staff is personable and knowledgeable without being overbearing or pushy.

My husband purchases a lot of material for his woodworking projects, and ran across an epoxy art…read moreclass. So we signed up. Steve was our instructor and he was a wealth of knowledge, taking his time to explain everything we needed to know before we actually 'poured' and 'blew' our project scenes. The end results were amazing, and the class was so much fun, and we received a coupon for any shopping that day! The boards we made can be used for anything from serving trays/charcuterie boards, or just wall art decor. Either way, they're proud pieces for us to talk about this experience, and enjoy the beauty of our works of art! We're definitely returning for more classes!

I went on 11/8/2018 to purchase some anchors to secure the car port that they had installed in…read more2017. When I contacted the office to return the anchors I was told by the assistant that even though I was willing to pay their "restocking fee and a debit card transaction fee" (which according to bank regulation Z no surcharge can be applied to debit card transactions) the owner refused to refund me. After we had hung up the phone, the owner called me as an "Unknown Number" at 3:56pm 11/13/2018 insulting me telling me that he is going to ruin my life, persecute me and bring me down to the bare minimum. I told him I was going to file a complaint with the BBB because this was not a way to treat customers and he said he didn't care (while use profane language). I told him no where on the receipt did it state that regular orders were nonrefundable; the only stipulation was custom orders were nonrefundable and this was not a custom order as I walked in and picked up the parts that day. There was no asterisk or notation anywhere in front of the item indicating that what I had purchased was a custom order making it not qualified for a refund. I walked into the business to return the anchors, since the owner told me on the phone he would do it, and he continued the argument there calling me a stupid and ignorant millennial who would not understand his language due to the fact that I have a Spanish background. I was charged the debit card transition fee and a restocking fee which I was willing to pay even though there are no signs anywhere (on the receipt or in the business) saying that these fees will be charged. In addition he charged me a "short order fee" because I did not return one of the anchors because I used it. From a total of what was suppose to be an $80 refund, he charged me a 25% restocking fee, $25 short order fee, 2 credit card fees of $3.66 each, and he did not return me the sales tax for the items returned. I would not recommend this business to anyone since this is not the first time they had kept my money for a service they did not provide. I had paid for them once to come to re-anchor my car port, and waited 4 weeks calling them multiple times to try to schedule an appointment but they kept telling me they don't have a schedule available. So I cancelled and had to pay another company to come. The owner refused to refund me in full even though they did not provide me with the service I had paid for or was not even on their schedule for. I decided to give this merchant another chance as fair practice because I was only purchasing parts but I got an angry nasty owner telling me I was wasting his time and money. I don't understand why he was so mad about $80 when his company makes thousands of dollars daily. To the owner of Factory Direct, I hope you learn to treat your customers with respect, learn to calm down and not argue while other customers are present, as well as avoid profiling your customers as an easy way out.

Bought metal roofing panels from these guys a few times, never disappointed. They're cheaper than…read morethe box stores, they cut your panels to size, they deliver within a few days (last order was next day delivery) and even their delivery charges are less than the big stores . Even though my orders were small ($400-$1000) compared to home builders that probably buy a lot more than an individual home owner i feel like I am an important customer to them; you call them and tell them what you need, they take CC over the phone and within 3 days max you get your stuff - this country needs more businesses like this one that seems to actually care about customer service !!!!

Easiest company to work with. They were patient and professional and stand behind their work…read more Can't express how happy I am with our new kitchen, which replaced the one we have lived with for 23 years and was probably there long before we bought this house. They had a great selection within various price ranges. Their demo person and installer (Bob) was incredibly neat in his work. Judy, owner, was informative and flexible with our needs and scheduling. If you had gone to one of the big box stores you would not have received the stellar customer service we experienced.

Wow is their showroom impressive. I love visiting it and planning my new kitchen. Just can't wait…read moreto get started. The staff is also exceptionally friendly and knowledgeable. If you're in the market for a new kitchen or bathroom, you MUST visit their showroom. It's amazing. Lots of styles, varieties and options. Plenty to choose from and sure to fit your unique tastes. Personally, I'm a bit partial to the trendy one by the door. Love the counter top. I highly recommend them!

This Ace store is kind of hidden in the corner of Avalon blvd and east colonial. The store is…read morefairly roomy and the service is wonderful. Their garden area has lots of options too.

This particular Ace Hardware is at the corner of East Colonial Drive (Highway 50) and Avalon…read moreParkway by the Aldi, Wendy's, Dunkin' and other businesses. I know that Ace Hardware tries to portray itself as a local and friendly neighborhood hardware store, but it is in fact no different from a Home Depot and/or a Lowe's, just a smaller store. There is nothing wrong with that, in fact, it might be easier. I can tell you from personal experience, it is easy to get lost in the aisles of one of those huge mega-hardware stores. Anyway, while in the store, no one asked if I needed assistance and I did see a gentleman ask for assistance to be kind of arrogant in his reply that he was helping someone on the phone and would get to him when he could and that the customer had to wait. Let me be clear, I can understand that people are busy, but a little politeness can go a long way. The store's location is convenient, however Home Depot and Lowe's are also pretty convenient. I did find it a bit humorous that they sold live bait. All in all, I would prefer heading to either Home Depot or Lowe's.

Randall is a true professional. He responded quickly to our request to repair the ceiling seams on…read morethe patio of our 30-year old home that were starting to separate and were in need of repair. We also needed to have the ceiling repainted. Shortly after reviewing the project he gave a quote for the job. He repaired all the seams and painted the entire ceiling as quoted. It was a large area that took all day in hot weather, but he stayed diligently on the project until finished. Now the ceiling looks brand new. We can confidently recommend Universal Upgrades for your ceiling and drywall repairs. We will be sure to hire him again if needed.

From the owner: For 10 years now we’ve been offering five star remodeling services in the greater Orlando area…read more There’s no job too big for us to handle. We take great pride in our work and we believe that quality is the goal for our customers. Contact us now for free estimates! 954 702 5516