I haven't shopped at the Gap since I relocated from New York. Gap has stood the test of the time as one of the highest quality denim retail stores. Their quality is unmatched. I have been shopping their factory locations and retail locations for years. I especially like to shop for my daughter and children here. My daughter is making way into her preteen year and Joseph helped us with figuring out her new denim size now that she no longer shops in the Kids section. The denim fit perfectly and Joseph checked on us while in the fitting room periodically. I used my Gap Cash promotion paired with 30% off and saved $80 off today! Joseph deserves a promotion. read more

I'm pleased! I was on the hunt specifically for the brown tailored cropped pants & saw on the website that this location had them. I walked right in & thanks to clearly organized sections (or "shops"), I was able to find them quickly. Also, thanks to correct sizing on the rack, I found my size fast. I went to the rather large fitting rooms (yay!) & thanks to the big mirror, I was able to check out exactly what the pants looked like up close & from far away. Being a previous employee & now just a shopper, I have never agreed with Gap's pricing. And some of their clothes hold up better (after wash & wear) than others. So, I do have an issue with paying $64 for a pair of pants. However, they are "premium pants." The associate at the register was friendly & of course, per usual, tried to get me to open up a GAP Card. But he didn't go into a long winded talk after I politely told him "no." Clean store, organized, large fitting rooms. A+! read more

Joseph, Brandon, and Brad were all super helpful tonight!!! I called to see if a very specific pair of jeans that i already own was in stock so I could get a second pair on sale. Brad found them and put them on hold. I wanted to try some other colors and cuts and I really like to try every possible option and cover all my bases when I'm looking for something new, and Joseph was SO helpful. He knew every cut and color available, and jeans were just materializing in his hands in my size. I ended up just getting the same pair but then fell in love with a coat that was sale on sale, and Joseph was, on the spot, that friend you take with you shopping because they are honest and enthusiastic. I was sold on the coat. THEN I decided to open a GAP card for another 20% off, which I have never done before in my life, but it felt like the right time. Brandon was super helpful with that and answered my 100 questions. I got back to my car and realized I should have gotten yet another pair of the beloved jeans with the additional 20% off. I thought I had messed up. But I called to see if it was just the first purchase or if it's all day (it's all day) and Joseph recognized my voice and told me to come back in. I went back and beelined for the jeans but another sales associate was like "Wait! He pulled them for you." He had pulled them in my size, cut, and color, and they were waiting for me at the register. Omg. Brandon rang me up again. I'm writing this in my car in the mall parking lot because I'm so impressed and happy. I've worked in a lot of restaurants and retail stores and I know how hard it is to provide that level of service. Y'all are doing great. read more

The staff working the Crabtree Gap are usually friendly and helpful. Along with Banana Republic and J. Crew, this is one of my regular stops when I am doing the rare in-person clothes shopping thing. Unfortunately, I usually need tall sizes, which are only available online. Fortunately, I can still return online orders to the store! read more

Terrible, terrible customer service. I bought 4 pairs of pants at the Southpoint Mall location and specifically asked the cashier what their return policy is. She said 60 days. I asked about the policy because I wasn't sure I wanted to keep all 4 pair. That was on Monday when I bought them. When I got them home and tried them on for work, they didn't fit properly. So I took them back to the Crabtree store on Sunday afternoon. The manager on shift refused to take them back because she said they had been worn. Well, yes. They're worn after you try them on in the dressing room. Upon further inquiry, she pointed to some wrinkles in a pair of the pants and called that "wear." Seriously? The pants were in perfect condition with all the tags present; they were just as "wrinkled" new on the shelves. Still, the manager refused the return. So I took them to the Triangle Town Center Gap, and they accepted them back without a second thought. Please do yourself a favor and avoid the Crabtree Gap. Extremely poor customer service. As an addendum, I was planning to return the pants and buy several pair of more expensive pants from Banana Republic. Now I likely won't, due to the nagging questions about their return policy. Funny thing is, I've bought from Old Navy for years and had some returns without hassle, and Old Navy is the cheapest of the three. read more

I bought 2 pairs of jeans from GAP,one of them GOT TORN AFTER I WORE IT FOR ONE HOUR ,I went to exchange it THE STORE MANAGER GAVE ME AN ATTIUDE and told me we don't exchange this type of damage!!!! well if GAP's quality gets u this type of damage after wearing a jeans for one hour nobody should spend their money at your store,she also kept staring at me as if I've done a huge mistake and I'm being punished at school..FAIL read more

As always great! The place is always clean and bright. I like how the store keeps the clothes well organized. Oh and the mall location is sweet! read more

I'm in love! With my body type and size (2L) I have a very hard time finding pants that fit correctly, and this GAP has changed all of that for me. I didn't have to put a single bit of effort towards it! All that I had to do was tell the very nice lady there about the problems I had been running into, and she simply went to go find sizes that would fit. They even carry longs IN the store! Of course to my dismay all of the pants that fit perfectly were full price, but in the end it was absolutely worth it. They are good quality and even machine washable (something you don't get with Banana Republic). I ended up leaving with 3 pairs of full price pants, she did her job very well! read more