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Gap

4.2 (5 reviews)
Open • 12:00 pm - 6:00 PM
Updated over 3 months ago

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1 year ago

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13 years ago

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12 years ago

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9 years ago

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9 years ago

I love to visit Gap in Livingston Mall. All the employees there are very helpful and pleasant.

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Janie and Jack - Clothes

Janie and Jack

(9 reviews)

$$$

For a number of years, I have been a devoted customer of Janie & Jack, and I have generously…read moresupported this business. For me, 10/24/24 was no exception. I brought my six-year-old daughter in and let her choose the clothes she liked. For both of us, 10/25/24 is a very special day, school picture day. My daughter chose the ideal dress and headpiece to match for such an occasion. We went to the register to complete our purchases after only a few minutes in the store. My daughter selected 9 items to be exact. When attempting to complete my in store purchase as well as an online purchase for shoes I was addressed in a very rude and condensending manor by Sales Associate Hemadri. This behavior was later backed by the Store manager. I am not aware of the store managers name as she refused to provide it. Hemadri throughout my shopping kept badgering me and provoking unsolicted interactions. When I asked to purchase a specific shoe size, she challenged me advising the shoes only came in infant sizes(6-12mo). Meanwhile, toddler sizes up to the size 10 or 11 were available in store. I was clear on needing to purchase a 1.5 or 2 in kids through their online store for shipping. The manager interjected at some point and rudely said they do not carry half sizes. There was no issue for me and I asked for the greater size for the order. Hemadri rang up my in store items and provided me with total. I provided her with cash to cover the purchase. I handed her the money and she then asked how much I was giving her instead of actually counting the money in her hand. Needless to say that my in store purchase was for $346.44. She watched me count out $350 in cash before even handing her the money. I've never gone into a store and the sales associate refused to count the monies provided for the purchase. After she provide my change she walked away from the register leaving me and my 6 year old standing there. I was still waiting to purchase the shoes that needed to be ordered for shipping. The manager and the 2 other sales associates continued talking and pretending to be busy themselves while I stood at the register for what seemed to be another 10 minutes. I then asked the manager who was standing at the register as well if she would complete my transaction. Hemadri returned to the register and rudely stated she did not ring up my online order because I was on the phone. After speaking to me in a condescending and demeaning tone she began to ring up my final order. I withdrew another $100 cash from my purse. Hemadri then turned to the manager who then said aggressively and rudely said that they would not take cash to complete my next transaction. I immediately asked why I was being spoken to so rudely and in such a disrespectful manner when I'm only trying to complete my purchase and leave the store. I have my 6 year old present and the way I was being treated in front of her was very inappropriate. I then asked to speak to a manager in which that's when the rude manager angerly stepped towards me behind the counter proudly stating "Yeah I'm the manager". I asked for her district and regional managers contact information. She provided me with the name Mia Collins with no email or number and Rebecca Randolph's email address. Her tone of voice and body language was so aggressive, rude, and terrifying that it caused my daughter to cry once we left the store. I asked to return my in store purchase because I did not appreciate the way I was being treated. Quite frankly it felt to be racially motivated to say the least. As I was the only Black woman in the store and none of the other Races of people in the store were being treated so poorly. The manager eagerly returned my purchase but attempting to only return a portion of the purchase. If I had not checked to verify I received a full refund she would have allowed me to leave with them having had my money and the products they did not fully return. This was the absolute worst customer service experience I've ever had. Not to mention I've been a religious patron. I'm even more disturbed by the lack of response from the regional and district manager. I emailed them both after having to search for their contact information myself. I have not received one response. I would never recommend anyone shop in this establishment until there is proper training and better staff. It is clear by all the reviews that they have poor customer service and they are nasty with their clients. The company should do a better job at vetting their employees and these complaints should be taken just as seriously as they take people hard earned money. DO NOT SHOP AT THE JANIE & JACK SHORT HILLS, NJ STORE. POOR EXPERIENCE, ABSOLUTELY THE WORST! THE STORE MANAGER HAS AN ABSOLUTELY TERRIBLE DISPOSITION AND DOES NOT DESERVE HER POSITION.

Ran here last minute to find a graduation dress for my daughter. There were two workers there. One…read moreclearly knew who was VERY pleasant and another who was clearly the experienced one who was very rude! I'm still parked in the parking lot enjoy a beautiful rainbow with my daughter but HAD to write this review.

Gap - menscloth - Updated May 2026

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