Worst lab ever! The staff are incredibly rude. Lab tech was aggressive and bad at taking the blood…read more Other lab tech put the wrong label on my form for a different patient.

Really really poor customer service. Wouldnt do anything without a paper from the doctor. The…read moredoctor had sent it electronically but the lady wouldnt even try to help by looking it up on the computer. She was stuck that she needed a paper. Didnt even care when I asked her to look it up. She wasnt the least helpful and kept yelling so the whole office kept hearing that she needs a paper. Stay away.

I went for a chest xray a few minutes after 4 at 4600 Highway 7. The office apparently closed at…read more4:00. The following day rushed from work to get there before 4. When I checked in I was told I had to come back the following day because they were closing soon. I told the staff member I was there a few minutes after 4 the day before and drove like crazy to be on time today but got no response. Instead I was handed a list of other locations. No eye contact, no verbal exchange, just cold insensitive attitude. I am a senior and am frustrated with the medical community and the abrasive attitude of many staff members. So sad what is going on in the world today. DO BETTER!!!!!

Do not go to this place for an ultrasound or xrays if it can be avoided. It's been 9 days and and…read morecounting, and the radiologist has yet to review my ultrasound so that it can be sent to my GP. And to add insult to injury, when I called them to complain they had zero sense of urgency and we're totally noncommittal on when the results would be ready. When I called my GP's office to ask why it was taking so long, they advised that they were experiencing longer than normal delays from Bluewater Imaging. Wish I'd known before I went. I would have selected another establishment. Stay away...trust me. It'll be the best decision you ever made.

I'm a little hesitant to write a glowing review of this Alpha Laboratories location because it's a…read morehidden gem and I don't want it to get busy, but here goes. Alpha Laboratories opened up here just a couple of years ago when the plaza was developed. There are a lot of parking spots that get filled up quickly, but I've never had a problem finding a spot. The lab is fairly small inside. The waiting room seats several people, but it's not particularly useful since the wait is extremely short. I haven't seen more than 2 others waiting when I come by. When you walk in, they give you a slip with a number on it. On the other side is a sudoku puzzle to help pass the time. How thoughtful. However, I rarely have to wait longer than 10 minutes. This is a huge contrast to some of the more popular labs, like Life Labs. I've been to multiple Life Labs locations in the past and there's always a line out the door and the wait can be an hour or more. The phlebotomists here also work the front desk. They're both skilled and caring. They get the job done quickly. Alpha Labs is my go-to place for blood work because I value my time.

I go to this clinic to see Dr Dammerman, he's excellent. Not sure why there are bad reviews, I…read moredon't mind waiting for a good physician. Other practices (with equally great doctors), also have long wait times.

A very disorganized and poorly run clinic. always crowded, inefficient front desk staff, can be…read morevery rude at times. The phones are always busy, or you're put on hold forever. I only came here every 6 weeks to see Dr Dimitri, a psychiatrist. He was excellent, so I overlooked the poor environment. I am thankfully finished my treatment, and would never recommend this clinic to anyone!

Beware: Keep all valuables and belongings in your sight at all times!!! This review has nothing to…read moredo with the staff other than the supervisor, Marie, and the idiot technician who thought it would be a smart idea to steal a patient's phone and connect it to the Wi-Fi at their other medical clinic job to attempt putting my phone into recovery mode, which all it did was make it easy for me to put two&two together and find my phone again. My iPhone was stolen during an ultrasound test that I had. Before even leaving the waiting room after my appointment, I noticed that I could not find my phone. I went to look everywhere in the rooms to see if I accidentally left it somewhere but could not find it. I had multiple people try to call my phone but it had already been turned off. The next morning I checked the FindMy app and noticed that my phone had pinged back to the medical building all night and the following day which made me believe someone who works there stole it. I went in myself to look for my phone which was saying it was 0 meters away every time I happened to walk past the staff lunch room. The receptionist from the X-ray lab, the medical office and the chiropractor office, as well as a couple of doctors, all assisted in helping to look for my phone (they went above and beyond for me). I asked to speak with the supervisor of the X-ray clinic as I wanted to be able to see the cameras of who walked out of the waiting room during my appointment. The supervisor, Marie, at first stated that she had reviewed the cameras and did not see anything out of the norm and that I could come in and see it with her the following day. I went in to meet with her to only have her walk me around the entire medical building wasting my time talking to the receptionists and to the manager of the medical center restating my story and avoiding to show any footage. She then quickly left as she had 'somewhere to be' and stated that her camera app was not working. I was leaving for vacation the next day and told her that I would like the video surveillance when I returned which she agreed. When I returned from vacation and called to speak to Marie, I was given a call by a random man who claimed to be in charge of the camera system and stated that the cameras were only live feed and could not be reviewed (made absolutely no sense to me). I decided to go in again and speak to Marie. She appeared to want nothing to do with me and stated that she did not know what to tell me and did not understand how my missing phone was pinging back to the medical building and that it was impossible that one of her employees could have done such a thing, and then proceeded to waste my time again and take me to the pharmacy to talk to the manager (again made absolutely no sense as I never stepped into the pharmacy and wasn't sure how he would help). I told Marie that while on vacation, I was able to track my phone and noticed it was traveling back and forth from a residential area to another medical center on several occasions. This confirmed my suspicion about a worker taking my phone. Lone behold, after tracking it for a week, I found my phone. Initially, I attempted to call the police to seek guidance on what to do as I had sufficient evidence and live location of my stolen phone but unfortunately they felt that they did not have cause to further pursuit this matter. My boyfriend had to take matters into his own hands where he had to approach this technician and intimidate him into giving the phone back, knowing that he had it and was lying about it; eventually he gave it back and stated that "he found it and didn't know what to do with it and that no one was looking for the phone". This is a joke. He purposely took the phone during my 20 minute appointment, turned it off right away so that I could not call it and find it and removed my SIM card. Not only that, when I had my phone returned, it was in recovery mode and had been connected to the different Wi-Fi's which allowed me to track my phone. It is disgusting that a technician (who works at both locations including Medscan) someone who works in a place that we should trust, who has a medical degree, would be stealing things from patients. The entire time, I had a suspicion about this specific person and eventually got my phone back with the help of my boyfriend. The management of the X-ray and ultrasound lab is corrupted and made me feel very uneasy about this whole situation and tried to make me feel like I was insane. Ironically, after I returned from my trip, there was now a new manager who was now responsible for dealing with my case as obviously, Marie no longer wanted to deal with it. I have called to inform this new manager, of the person who had stolen my phone but Marie has yet to make any effort to contact me or follow up. This post has nothing to do with the staff in the X-ray and ultrasound lab other than the person who stole my phone and the supervisor Marie. Disgrace.

If it was possible to give a lower rating or even a negative rating I would prefer giving that…read more First time I booked appointment, the location was super confusing, the name Med-Scan doesn't appear anywhere in the complex. When i went in to the one sonogram center, they said it is infact Medscan but the sonogram doesn't happen at that center and to give me the right location it took them 10 mins. Secondly even though hours of operation shows till 7:30 pm, during booking they said they only operate till 3. Once I reached the correct location and told them you should get the banner right, they just shrugged and said , it is what it is. The second time the experience was even worse. I booked an appointment, and on the day of the appointment they said , hey we don't have time for you. When I said it is so unprofessional, if you don't have an opening why did you give me a timeslot. The receptionist just disconnected. 10 mins later she called and said ok, we can accommodate but you have to wait ( if it was walk-in why waste my time booking appointment, i thought appointments were done to reduce wait time). When i objected, she said hey we are "being nice and helpful" . The folks at this center definitely need to learn what customer service is.