Not only is the Major Mackenzie Medical Centre a walk in clinic but it's also a family practice who…read moreis currently accepting new patients. I had a medical issue 3 months back that began with a visit to the medical centre which was actually my first visit. The medical issue turned out to be an emergency and Dr. El-Batnigi and staff were very comforting and providing me with the professional care I needed before heading to the hospital. Since that visit I have been back a few more times for a check up and to refill my prescriptions at the very efficient well run on site pharmacy. In addition to the on site pharmacy they also have an on site lab to get your blood tests done. It is a very clean and organized well run clinic and family practice. If you reside in the Vaughan area and looking for a great convenient walk in clinic or looking for a new family Doctor I would definitely recommend paying a visit.

From the owner: Educating our patients and providing them with the right sources of information required is the…read morecore of our profession. We strongly believe that knowledge is the key to disease prevention and treatment. Our family doctors make sure to provide you with the straightforward information to help you choose healthy habits, appropriate counselling, exercise plans and tools to avoid further health issues. Now Accepting New Patients!

Was good before covid as a regular walk in clinic with the old staff. Unfortunately they didn't…read moretransition to online appointments well. They don't maintain any kind of schedule and it takes forever to get a call back. Don't even think about getting any bloodwork done. Mine took over a month (!) They also hired new doctors who seem to be new grads. The only really good doctor there is dr Razzaq but she's barely there anymore. Reception is extremely rude and yells at patients!

The Indian lady that does blood work is pretty rude. I've…read moreexperienced it with her 3 times and when I sit in the waiting room I can hear the same aggressive attitude towards others. Also she kept pocking me with the needle multiple times causing a big bruise and lots of pain.

This is a hidden gem that recently opened…read more Not only is this place open on Sundays (!!) it's also open late at night for those of us who can't get off work during the day to go to the doctors. It makes so much sense I'm really surprised more places don't do it. The doctor here is amazing and the services they offer are really above board. They do a lot of things that the other walk-in clinics in the area do NOT do, like on-site blood testing. I walked in on a Sunday after cutting my hand to hell washing a glass that broke, to see if I should go to ER to get stitches or if I was ok. The doctor fixed me right up, cleaned up the wound, bandaged it all, and had a tetanus shot all ready to go. I was in and out in 10 minutes. The only downside to this place is the parking is in the rear and it's easy to miss the entrance to the parking. Just look it up on Maps before you go and you'll see you can just wrap around the back and there's a ton of parking. My wife took on the doctor here as her full time doctor and is over the moon with him so far. Great place.

Glad you had to call before just walking in. With covid-19 restrictions glad to see they follow themread more

The doctors are amazing. They give the best care and consistently go above and beyond.read more

Dr. Gul has no bedside manners and no ability to discuss treatment options. He feels his decision…read moreis the only one and the correct one.

The receptionists are extremely nice and very polite. I sent an email inquiring about a service and…read morethey got back to me right away. Great hours and I didn't have to wait. The doctor is very friendly as well and professional. I had a great experience compared to other walk in clinics I've been to. This will now be my go to walk in clinic from now on.

Wait times are ridiculous, there's 5 doctors in the building but apparently only one works every 45…read moreminutes.

Very thorough and always busy. There are several clinics within walking distance to this medical…read morecentre but this one is by far the busiest. That says something in my opinion. With my scary experience with my son at another clinic just up the street, I swore I would never go back to that clinic. Even though the other clinic is rarely busy and I am in and out within a half hour I won't return to that other clinic. The doctor at that other clinic seriously jeopardized my sons health by misdiagnosing him and not treating him with medicine. These doctors are thorough and they care. Especially when it comes to children they are very thoughtful and concerned for their health.

Shirley an office staff member has shown patience, cares about patients has a pleasant personality…read more An asset to the team. Thank you for your care which is appreciated.

Appalling. Unprofessional. Very unsettling practice and management…read more Fyi. Visited Richmond Hill walk-in clinic on October 2nd, 2021. I did not have my updated health card on me at the time. I was charged $75.00 dollars to see a doctor. I paid with the understanding that I would be reimbursed once I supplied them a renewed Health card. I supplied an updated card a week later. I was then told that OHIP could take up to 3 months to reimburse them and that their head office in Alberta would then send me a cheque asap upon their receipt. I have called several times for reimbursement. I have spoken to numerous people at both their Richmond Hill and Newmarket offices. I have told my story repeatedly and spent hours on the phone trying to get resolve. I have been told that head office did receive repayment from OHIP, in addition to being promised that someone will call me back. They refused to give me a manager's name or any contact information on who is responsible for reimbursement at their head office. Today I spoke with someone again. Once again, the Richmond Hill manager was not in and they would do their best to have someone call me back. To date...over 7 months later... I have not received any reimbursement. AVOID AT ALL COSTS!

I highly recommend this clinic. Dr. Latman is amazing! Very nice professional atmosphere. Friendly…read moreand caring professionals are working there.

From the owner: Appointment-based Clinic, Family and Integrative Medicine Practice, Naturopathic Medicine, Massage…read moreRehabilitation, Psychotherapy, Nephrology, Orthopedics. Please call to book.

I wrote a email to the clinic but they are not accepting new patients and don't even have a…read morewaitlist for me as the family physicians are currently full for family practice. However, the clinic did inform me I can walk in in case I need services. The email response time is exceptionally good and prompt. This is a good sign that in terms of administrative functions, it is quite efficient. In respect of the medical services, I have no idea how they are doing until I visit them next time.

Fourth visit Great service…read moreDoctors take time to explain Not busy during day time Good location Paid street parking BUT BEWARE!!! Paper thin walls. I can hear everything next door and two doors down when I came in and there were actually other patients in the other rooms. Don't expect privacy here. The pharmacy attached to it is great too. Very reasonably priced and good service.

Beware: Keep all valuables and belongings in your sight at all times!!! This review has nothing to…read moredo with the staff other than the supervisor, Marie, and the idiot technician who thought it would be a smart idea to steal a patient's phone and connect it to the Wi-Fi at their other medical clinic job to attempt putting my phone into recovery mode, which all it did was make it easy for me to put two&two together and find my phone again. My iPhone was stolen during an ultrasound test that I had. Before even leaving the waiting room after my appointment, I noticed that I could not find my phone. I went to look everywhere in the rooms to see if I accidentally left it somewhere but could not find it. I had multiple people try to call my phone but it had already been turned off. The next morning I checked the FindMy app and noticed that my phone had pinged back to the medical building all night and the following day which made me believe someone who works there stole it. I went in myself to look for my phone which was saying it was 0 meters away every time I happened to walk past the staff lunch room. The receptionist from the X-ray lab, the medical office and the chiropractor office, as well as a couple of doctors, all assisted in helping to look for my phone (they went above and beyond for me). I asked to speak with the supervisor of the X-ray clinic as I wanted to be able to see the cameras of who walked out of the waiting room during my appointment. The supervisor, Marie, at first stated that she had reviewed the cameras and did not see anything out of the norm and that I could come in and see it with her the following day. I went in to meet with her to only have her walk me around the entire medical building wasting my time talking to the receptionists and to the manager of the medical center restating my story and avoiding to show any footage. She then quickly left as she had 'somewhere to be' and stated that her camera app was not working. I was leaving for vacation the next day and told her that I would like the video surveillance when I returned which she agreed. When I returned from vacation and called to speak to Marie, I was given a call by a random man who claimed to be in charge of the camera system and stated that the cameras were only live feed and could not be reviewed (made absolutely no sense to me). I decided to go in again and speak to Marie. She appeared to want nothing to do with me and stated that she did not know what to tell me and did not understand how my missing phone was pinging back to the medical building and that it was impossible that one of her employees could have done such a thing, and then proceeded to waste my time again and take me to the pharmacy to talk to the manager (again made absolutely no sense as I never stepped into the pharmacy and wasn't sure how he would help). I told Marie that while on vacation, I was able to track my phone and noticed it was traveling back and forth from a residential area to another medical center on several occasions. This confirmed my suspicion about a worker taking my phone. Lone behold, after tracking it for a week, I found my phone. Initially, I attempted to call the police to seek guidance on what to do as I had sufficient evidence and live location of my stolen phone but unfortunately they felt that they did not have cause to further pursuit this matter. My boyfriend had to take matters into his own hands where he had to approach this technician and intimidate him into giving the phone back, knowing that he had it and was lying about it; eventually he gave it back and stated that "he found it and didn't know what to do with it and that no one was looking for the phone". This is a joke. He purposely took the phone during my 20 minute appointment, turned it off right away so that I could not call it and find it and removed my SIM card. Not only that, when I had my phone returned, it was in recovery mode and had been connected to the different Wi-Fi's which allowed me to track my phone. It is disgusting that a technician (who works at both locations including Medscan) someone who works in a place that we should trust, who has a medical degree, would be stealing things from patients. The entire time, I had a suspicion about this specific person and eventually got my phone back with the help of my boyfriend. The management of the X-ray and ultrasound lab is corrupted and made me feel very uneasy about this whole situation and tried to make me feel like I was insane. Ironically, after I returned from my trip, there was now a new manager who was now responsible for dealing with my case as obviously, Marie no longer wanted to deal with it. I have called to inform this new manager, of the person who had stolen my phone but Marie has yet to make any effort to contact me or follow up. This post has nothing to do with the staff in the X-ray and ultrasound lab other than the person who stole my phone and the supervisor Marie. Disgrace.

If it was possible to give a lower rating or even a negative rating I would prefer giving that…read more First time I booked appointment, the location was super confusing, the name Med-Scan doesn't appear anywhere in the complex. When i went in to the one sonogram center, they said it is infact Medscan but the sonogram doesn't happen at that center and to give me the right location it took them 10 mins. Secondly even though hours of operation shows till 7:30 pm, during booking they said they only operate till 3. Once I reached the correct location and told them you should get the banner right, they just shrugged and said , it is what it is. The second time the experience was even worse. I booked an appointment, and on the day of the appointment they said , hey we don't have time for you. When I said it is so unprofessional, if you don't have an opening why did you give me a timeslot. The receptionist just disconnected. 10 mins later she called and said ok, we can accommodate but you have to wait ( if it was walk-in why waste my time booking appointment, i thought appointments were done to reduce wait time). When i objected, she said hey we are "being nice and helpful" . The folks at this center definitely need to learn what customer service is.