This store by Walmart is awesome! I Love it! I enjoy going in it every time! Unlike the one in the mall. The Service, Selection, and Value are all Great at the Harding Yuba City 95993 location! read more

very helpful and informative staff especially that michael guy who went above and beyond to help me with my purchase read more

GameStop - Videos & Video Game Rental Near Me - Yuba City, California

This is one of the worst gamestop stores I have ever been too, waited over an hour to purchase something since they had to wait for a manager that was in the back. This manager then came out and said no we can't honor the deal. This deal worked online but they couldn't honor it in store when it says it works for in store pickup as well. Never coming back to this store. Thanks for more than an hour of my life wasted for nothing. read more

I went in to GameStop with my mom today and I was looking for riders republic guy helped me his Customer service was on point. He looked for what ever other location had new or pre-owned was willing to price match and even pick up from a other location later in the day he fallowed up with a phone call to let me know the game came in he even price matched from the price online. WAIT TO GO GUY YOU MADE MY DAY. If you go to this GameStop ask for Guy Declan. From London read more

GameStop - Videos & Video Game Rental Near Me - Yuba City, California

If you have an issue with your transaction DO NOT ask the employees for help, go straight to the manager. My trade credit card wasn't working for an online purchase and I was confused about the rewards program, so my boyfriend called the store for help. The employee, Isaac, immediately said it wasn't his transaction so it wasn't his fault. My bf said we don't blame him, but want this fixed. He would not let my bf finish a sentence, and when we said we'll just come in to talk to the manager and get this figured out, Isaac said 'is that a threat?'. My bf repeatedly said no, but Isaac continued yelling and saying we were harassing him. We went to the second location in town to get help in person and were met with another employee who said he couldn't help us and that he was expecting a 'hostile customer' who was coming to 'roll up on' and 'fight' them because that's what Isaac had called ahead and told him.. It was so inappropriate and frustrating. I just wanted to buy a digital game with my credit ! I came back an hour later when the manager was there and she easily explained the issue and fixed it within 10 minutes. She apologized for how the employees acted and was super helpful. 6 hours later from when I first tried to buy the game I finally have it. I will definitely avoid going to the Yuba City locations again. It was the worst customer service I've ever experienced. I'm still confused why the first employee blew everything out of proportion when the issue wasn't even about him, we were just trying to ask him for help. I wish I had bought the game full price somewhere else rather than getting trade credit here. read more

Typical Gamestop. Good selection of games, both new and used. Sign up for a free rewards card to earn points and get special freebies. They have lots of used games that can be purchased for a good deal sometimes. This store is located in the Walmart shopping area. There is another Gamestop not that far down the street at the mall also. It's a good store to go to if you are looking for video games and accessories. They also have a clearance section where stuff is marked down. Used games can vary in prices. I've found some for only a few bucks off the new to only $1!! Do your research to ensure that you are getting a good deal on the used games. They also have lots of pre-order games and special Gamestop only special editions of games. My brother and I came in today to buy some games... however, the line move soooo and I mean soooo slow that we ended up leaving!! I don't know if this is typical of Gamestop, because I've experienced super slow service at other Gamestops also! read more

GameStop - Whhhhaaat?? Only $1!! - Videos & Video Game Rental Near Me - Yuba City, California

I bought a ps5 bundle in November from this place, got the warranty for the controllers, couple weeks ago my controller got stick drift, I went in, they said they found no record of my warranty, then somehow said my warranty was used by someone else, then gave me a story about how the guy who sold it to me was fired and used to be the manager but did wrong things such as this. then told me to leave my name and number cause they were going to call corporate, it's been weeks and iv heard nothing, so basically I got screwed, this place will take your money and screw you, please do not go to this location, and people wonder why game stop is dying and everyone prefers to purchase things online, so pathetic. read more

Zach and Yazmin are extremely unprofessional. Bought a game for my child and asked if it doesn't work what the return policy was. Yazmin said 30 day to return and we checked out. Got home and game didn't work. They offered no refunds or store credit to exchange. I called zach and he HUNG up on me. Will be contacting HR. Unprofessional and scammers. read more

This is the only GameStop where a person couldn't tell the difference between a PS4 and a PS5 version of the game. I preordered and fully paid for a King of Fighters Omega edition for the PS5 and Reid gave it to a customer who ordered a PS4 version of the game. Reid didn't even look at the box from what he's telling me. He just gave my copy. He didn't call me that he messed up and before I arrived there at 8:30 PM. To add insult to injury, he offered a 10% discount for a game I already paid for and I get the game some other day. It cost more to drive there a second time to pick up the same game he totally messed up on. But he's putting the blame on the company for supposedly only getting one copy of the game. I don't believe him as the game is highly anticipated and is advertised in their store. He's just spouting out excuses. I sense a lot of carelessness, and mostly incompetence from this fellow. I'd understand if a person messed up on a PS4/PS5 version of the game if they're colorblind and can't read. But as a GameStop employee, that's unacceptable. Manager (Guy in particular) is also useless and not very helpful either. They can't even properly communicate to me if they found a replacement and I had to call them instead of them calling me. The culture of enabling incompetence and mediocrity is strong in this store. read more

"Guy" was the employee who helped me out. I've been looking for a good ww1 or ww2 game that has a deep story/campaign mode. I wanted one similar to the old Medal of Honor games on the ps2. He immediately recommended battlefield along with a few other games. They didn't have it in stock but he referred me to another local game stop in the mall that had it. Playing through the game now and it rules! Thank you Guy for the great recommendation! read more

The customer service is absolutely TERRIBLE! We REFUSE to ever shop here again! When your told to wait because they have to help others; however we just waited in that same line! Absolutely horrible place! read more

I like this location so much better then the one at the Yuba Sutter mall. It's much larger, has a much better selection, and the staff is a lot friendlier. It's fairly clean and for the most part the staff is really helpful. I highly recommend this location if your in the market for games and/or consoles. Much safer to go here then say a Wal-Mart or Target, if for no other reason then you'll actually get your questions answered by someone who knows what they're talking about. I will definitely be coming back! read more

Came in for Black Friday deals & was surprised by their organized chaos. I immediately went on line and Briar came to ask if we needed anything. We told Briar what we needed (headset for PS4) he suggested a good pair & offered co workers opinions on which they preferred. We got to the counter & our cashier was energized & kicking ass even though they've been worked all day! It was great seeing everyone in high spirits while working on Thanksgiving. Way to kill it guys! read more

I go in there when I need something for my 360. I always try to buy preowned when available. I've only had one instance where the item I bought was faulty. I was able to take it back and get it exchanged for a working one. No questions asked. Almost all questions about games can be answered by a member of the staff. The staff has also always been very polite and helpful to me. read more

If it wasn't for Reddit this hole would be another blockbuster. Just shop online. EVERY SINGLE ITEM in this store is available elsewhere at better prices. And the store policies are sheepish bullshit. read more

Excellent customer service! I came to exchange my PS3 for a trade-in price of $175 for a PS4. I forgot to bring my HDMI cable with my PS3, but the staff was willing to take the one out of the new PS4 for it. It was my first time re-selling my gaming equiptment, and I definitely plan to do so more often in the future. The staff was very helpful and friendly. Higly recommended! read more

Went in this gamestop today & had a awesome experience. Kai, Nikki, & Naziya ( I hope I spelled that right.) all took the time to make sure I left happy. First the iteams I went in there to buy were on sale to my surprise! Then I had bought a item from another gamestop less that a month ago (Oroville. Booo. Never go to that one.) & they told me I couldn't return it but these girls were like bring it here & they returned it. It was store credit but so what! That made me leave their store smiling ear to ear. Thanks to KAI, NIKKI & NAZIYA! YOU ARE THE REASON YOUR STORE IS PRESTIGE IM SURE! So it may be 20 minuets away but that's MY new gamestop. read more

Went on Black Friday to buy Black Ops 4 with my 17 year old, 6 foot 3 cousin. Waited in line for over half an hour. Cousin forgot his id and when I said I'll buy it he said that if my cousin had no id then no of us that came together could buy anything that was rated mature, even the 3 of us well over the legal age. Compared it to selling alchohol to minors. I get being annoyed for having to work on Thanksgiving but this was very disappointing and dissatisfying. read more

You know I normally would not post a review on a chain store; but this particular game stop really knows its customer service! We have visited this store three times now and each time the employees have been nothing but kind and professional (even to those of us who have no clue what we are buying for the kids). This store is a keeper for sure! read more

Went in today looking for a couple things. The girl working (name starts w/ a D) helped us find the first thing, but they don't carry the other item. But she told me where I could find it & even knew what aisle it was located on & told me an approximate price. I drove right over there & she was absolutely correct! She saved me a ton of time!!! She went above & beyond the duty of her job & we are very thankful!!! She rocks! :D read more

The staff here are so amazing I really didn't think they were actual gamestop employees. Jose was extremely knowledgeable and went above and beyond to get me the most for my dollar. Best. Store. Ever. read more

This place is a joke. I tried to trade in my play station 3 and they would actually charge me to take it. I don't know how they came up with this tom foolery but needless to say i will never purchase a product from any GS ever again read more

I have never had such bad customer service.... Went and bought a rock band 4 for Christmas and then was given a complete run around for the price change of 50.00 dollars ...I was told there different things and went to the store expecting to get our 50.00 dollars back and was given another run around by the manager all because I didn't have my receipt... I wasn't given a receipt I have every receipt for everything but game stops ...I called game stop corporation and was finally given good customer service by a supervisor it's unfortunate that I had to go to such extremes to get what is advertised by game stop but the supervisor gave me the receipt number so we can get our 50.00 dollars back ..... I went back to the store and was given good service finally .... It should of never come to this ...I think the store needs a better manager and employers read more

The staff are fairly nice but sometimes can come on a little too strong when it comes to certain sales. I used to go here a lot but within the last two years they've been slipping. Every time my friends and I go to buy a game, we end up having to go back since they dont put the game in the case or they gave us the game but usually for the wrong console read more

Bad customer service not doing job correctly playing games while they should be working stop talking about personal information and acknowledge the customer read more